I recently purchased a 2020 Ram 2500 with the 6.7 diesel...
I recently purchased a 2020 Ram 2500 with the 6.7 diesel engine. The dealership offered 2 free oil changes as a perk for buying the vehicle. On 1/11/21 I went to the dealership for my free oil change. My oil was changed and I left. After leaving I was putting the receipt in my maintenance file I noticed that the dealership used 10w 30 conventional oil. At the time of purchase, I was informed that my truck had synthetic 5w 40 Valvoline oil in it, and to stay with this weight synthetic oil for the extended oil change intervals of 10000 miles. This oil is recommended by Cummings and to use it. I don't understand why the dealership would put a 10w 30 conventional oil in place of the synthetic. I tried to contact the dealership via email and text. I haven't received a response yet. As a consumer, I try to support local businesses. Sometimes you just have to go elsewhere to get quality service. Homer Skelton Chrysler Jeep Dodge you will not be receiving any more business from me. In my opinion, You Suck. Michael Mullins
Liars and Hypocrites running Service Dept.
Do NOT take your vehicle here for service unless you're prepared to pay out of pocket for expenses that were not agreed upon. The service manager told me explicitly that "We won't charge you for anything unless we call you you first, discuss it, and we both agree on the service fee(s)." The same service manager turned around and charged me a bill when I went to go pick up the vehicle after turning it in for a recall from Chrysler. I told him I'm not paying for a recall, and he said well you can't have your vehicle until you pay us. I reported the dealership to Chrysler Customer Care and the dealership is justified, because "they're independently owned and operated, so they can charge whatever they deem necessary." These people are hypocrites and will charge you for things that you didn't ask for even after telling you they won't. Bad business with this service center. Their actions were immoral and hypocritical. I will be driving further away for Chrysler service from now on.
Recently called to talk about a vehicle, and asked why the car was so overpriced compared to other locations. I stated I would meet halfway and work with them, and was told there was no room for negotiation on a 4 year old car. I spoke with the sales "manager" who again was short and would not negotiate and then told to have a fun drive to another dealership for the vehicle. Worst sales manager ever and would never work with this place. They may have a southern accent, but there is no southern hospitality or courtesy at this place! ZERO STARS IN MY OPINION!!
Service on Dodge Journey
Took my car in for a problem I was having. They had me out in about 2 hrs with a diagnosis. Had to leave it there for parts to come in but they provided me a loaner car. Had mine back the next morning. Very pleased with the service Tim Lamar provided. Had my car 4 yrs and they have always done a good job on my maintenance.
Need to have batteries in my keys replace along with oil change. The tech Nate Wesienborn did my service. Overall the tech was friendly also answer my question about tires. Even showed me good prices on some tires along with information if I ever decided to buy tires from them.
The technician is awesome rebuilt the rear differential An it works flawlessly he was very knowledgeable he had it knocked out in no time am very pleased with the service
DJ is the man!
DJ I’m service is absolute top notch and no he did not pay me to say that. Walked in got my truck in for service right away. Always a pleasure to work with. Never tried to up sell me things I don’t need and always has a smile on his face.
Bought wife new car. Salesman was great. Ended up buying me a used one. Service department open on Saturday mornings making it easy to get service done on busy weeks. Everyone at service department has been great to deal with. Mostly just oil changes and tire rotation, but helpful and friendly.
Transmission replaced on my 2011 dodge Caliber.
Nate Weisenborn, Service Advisor keep me informed during the process. He called me several times which is what i asked him to do to keep me updated
Outstanding Parts and Service Departments
Introduced to Homer Skelton Jeep when I needed recalled air bag replaced. A different dealership told me it would take all day (at least 6 hours) and never could nail down time it should be ready. Took it to Homer Skelton, dropped it off, and was given a loaner vehicle. By the time I made it to work had a text from Nate, giving me an easy way to communicate if I had any questions or needed anything else. 2 hours and 15 minutes after dropping Jeep off got another text saying it was ready. I also received a phone call to make sure I knew. Can’t ask for better customer service - and unbelievably everyone was pleasant to talk to. Last week had to replace the Jeeps battery. Talked to service on phone about issue, and brought battery in. Guy at parts desk took care of things, and I had battery in hand, paid, and was out the door in 7 minutes. Next time I have an issue with my Jeep, will be heading back to Homer Skelton (instead of the closer Jeep dealership). Finding good customer service is hard, and Homer Skelton does a great job.