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Harry Robinson GMC Buick

(3,227 reviews)
Visit Harry Robinson GMC Buick
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 7:00pm
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Sales Service
Monday 8:00am–7:00pm 8:00am–7:00pm
Tuesday 8:00am–7:00pm 8:00am–7:00pm
Wednesday 8:00am–7:00pm 8:00am–7:00pm
Thursday 8:00am–7:00pm 8:00am–7:00pm
Friday 8:00am–7:00pm 8:00am–7:00pm
Saturday 8:30am–6:00pm 8:30am–6:00pm
Sunday 12:00pm–5:00pm 12:00pm–5:00pm
2025 state dealer award
View 36 awards
2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,227 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harry Robinson GMC Buick from DealerRater.

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I have bought several vehicles from Harry Robinson Buick...

I have bought several vehicles from Harry Robinson Buick GMC. Mr. James Durham has been the salesman that my wife and I have always used. Mr. Durham has always met our every need, he continues to go above and beyond our expectations . James has always given my wife and I great advice and guidance when buying or trading with him. He has always put our best intrest first and has never tried to sell us anything we didn't need. He has made more than a life long costomer with us, he has made a friend. Everyone at Harry Robinson Buick GMC has been great to us. They have all worked hard for us and treated us fairly. When we bought our first car we were both young. We went to Smith Chevrolet and a sales person there wouldn't even talk to us. We left there and went to Harry Robinson they treated us like we were the only people in Fort Smith want to buy a car. They have never tried to prusser us into buying anything and always there to answer any question and crunch numbers to make the deal go through. Here recently one of my family members went to them in need of a vehicle. This person had bad credit and not a lot of money to put down. The Harry Robinson family made the deal for her. If you are looking for a new or used vehicle go see them at Harry Robinson even if you don't have the best credit score give them a call you might be surprised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the nice words. It's so encouraging when customers see how much of a family we are & we are so glad you are part of our Harry Robinson family. Thanks!

I was overall fairly pleased with the purchase process. ...

I was overall fairly pleased with the purchase process. The salesman was very kind as was all the employees I encountered. My only issues is that the vehicle was not detailed on the inside which they said they would do and the gas tank only had less than 3/4 of a gallon when I picked it up. There policy and what they said is they would have the tank full upon pick up. Sadly I picked it up on a Sunday and no one was available to ask about the issue. We drove 120 miles one way to get it and could not come back or leave it. I've emailed the salesman but he is on vacation. We'll see how they respond.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. We apologize that you were promised more than we delivered. We try very hard to go above and beyond our promises not fall short of them. We tried calling you to see what we can do to make sure you are completely satisfied. Hopefully, you have gotten our message.We will be delivering on those promises. We appreciate your business & your recommendation. We want to keep you as a customer, but more importantly a happy customer. Thanks again

Awesome people, great customer service. I always use this...

Awesome people, great customer service. I always use this dealer for all my service issues that I may have. Best dealership around Arkansas and Oklahoma

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! You're awesome!

After several hours of driving aroung looking at trucks...

After several hours of driving aroung looking at trucks My wife and i came to Harry Robinson looking around. It was raining and i was jumping in and out of my truck looking at a few trucks that caught my eye when out runs Chris Wilson with a umbrella and a smile. As we talked back and forth looking at trucks trying to find the best one that suits me and my budget my opinion of the "car salesman" started to change. Chris genuinely cared about my concerns and answered any question my wife or i had. He wasnt pushy and was willing to do what ever it took to make sure we were satisfied. From offering us lunch to make a great deal on a grill ;) Chris is probably one of the best salemans i have delt with. Thanks Chris!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for giving us the chance to earn your business & for the kind review.

I was not in the market for a new vehicle but due to a...

I was not in the market for a new vehicle but due to a wreck I had no choice. Harry Robinson made it very easy and a very enjoyable experience. Ross was great to deal with. I will definitely be using them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much. When something bad & unexpected comes up it's really great when something good comes out of it. So Glad we could help with the good part.

Great Sales Staff

Great sales staff, salesman was very helpful, worked hard to meet my requirements.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much Melvin.

Buying a used car

Very pleased with the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much Dwayne!

The visit at Harry Robinson was very relaxed and...

The visit at Harry Robinson was very relaxed and enjoyable. (no pressure). The salesman was very professional and new just when to take the potential sales to the next level. Chris a youngman and if he grows into his natural talents we he will someone all automotive dealerships would be lucky to have. Mike Felder

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Mike. We make sure to keep the staff in training year round so Chris should grow into a great sales person. Thanks again for the great review!

best dealer

I found that this is the very best place to buy new or used cars in the river valley everyone very nice and helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thanks so much for the great review. We really appreciate you.

Best Dealership Around

My wife and I were looking to trade in a vehicle we were upside down on and purchase a new car. We had been to several local dealerships and weren't comfortable enough their terms to make a purchase. Harry Robinson was our last stop of the day and I wish it had been our first! Our salesman, Chris Wilson, promptly greeted us and after explaining our situation he helped us find the perfect car. The GM worked with us on the trade in and the payment was exacty where we wanted it. After the purchase we were followed up by Chris and several managers to make sure everything was to our liking. We will definitely purchase from Harry Robinson in the future!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations,We are so happy we were able to help you! Thank you for the great review.