Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Randall Ford Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2011

Randall Ford is the 5th oldest Ford Dealer in the country, established October of 1908 and is currently in the 4th gener

...

ation of local family ownership.

"Serving Fort Smith since 1908."

Service

Wheel Balance

$39.95

Tire Rotation

$10

Oil, Filter Change

$41.32

Wiper Blade Replacement

$29.96

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
231 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 6, 2018

    I drove in with battery problems. I was i was approached promptly by a nice young lady in the write up bay. within minutes I was told I needed a replacement... battery. I gave the go ahead and shortly a tech contacted me in the waiting area and asked if I wanted to upgrade the amperage of the battery. I declined because if Ford Motor Co thought I needed a bigger battery it would have come that way. The Parts Manager Mr. Tim Davis provided the tech with the proper battery and within 30 minutes I was on my way.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 25, 2018

    The Service department forgot to fill the window shield washer tank. which they normally do. not a big problem that is any easy task to fix..... Sure... which you service department could run the vehicles through the carwash and vacuum. I believe it would be greatly appreciated by your customer when they picked up their Vehicle Washed and Vacuumed basically cleaner than they dropped it off. I know I would...

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback. If you would like to discuss your experience further, please don't hesitate to rea...ch out.

  • June 11, 2018

    Don at Randall Ford service department was very knowledgeable and helpful during my last service vist. He let me know what wad needed to have done to my... car since it had 68,000 miles and gave me options to what I needed to do. He did not pressure me and he was honest and up front. The work they do is of the highest quality. They offer you a ride to work or back home when you leave the car and will pick you up if needef

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 17, 2018

    I was very satisfied with the service , personal and time schuldle.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Emma, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! S...afe travels!

  • 5.0 out of 5
    September 2, 2018

    Friendly, knowledgeable and on time....waiting room is clean and comfortable

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 30, 2018

    Excellent Service and Sales, Easy to speak with and everyone listens to you. No pressure sales and tries to find the car you are asking about, not one... similar. I live 3 hours away and bought a vehicle from them over the phone because of the initial experience I had with them. We'll buy again from Randall Ford. Thanks

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will b...e more than happy to assist you! Safe travels!

  • 5.0 out of 5
    August 29, 2018

    I had an amazing experience at Randall Ford. My sales rep (Peter) was great, he actually took the time to help me. Once again Ford out done themselves.... Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe... travels!

  • 1.0 out of 5
    August 20, 2018

    Waited 2 weeks for a service appt. I then dropped the car off at 0745 as requested for my appointment to not only be called but to call them at 4pm only... to find out that they would not be able to get my car finished but they would have to keep the car till the following day until1 pm. The general manger just said he was sorry. Nothing was offered to make things right. No car to drive that night or the following day either. This has been my worst car buying experience ever. I bought this car from Randall ford and have continually had issues with the car, service, body and customer service is non existence. They know they are the only ford dealership in this city and the surrounding area and don’t seem to care to take care of their customers.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 18, 2018

    Peter made our experience awesome.We have bought several vechiles from Randall Ford.So happy they found us just what were needing.We will definitely... return in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy... to assist you! Safe travels!

  • 5.0 out of 5
    August 17, 2018

    Robert was a great help at Randall Ford in Fort Smith! He was courteous and very helpful in every aspect! He was not pushy and allowed me to come in on... my own time and didn’t bother me with a lot of unnecessary phone calls.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for yo...u! Safe travels!

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