Randall Ford

I drove in with battery problems. I was i was approached promptly by a nice young lady in the write up bay. within minutes I was told I needed a replacement... battery. I gave the go ahead and shortly a tech contacted me in the waiting area and asked if I wanted to upgrade the amperage of the battery. I declined because if Ford Motor Co thought I needed a bigger battery it would have come that way. The Parts Manager Mr. Tim Davis provided the tech with the proper battery and within 30 minutes I was on my way.

The Service department forgot to fill the window shield washer tank. which they normally do. not a big problem that is any easy task to fix..... Sure... which you service department could run the vehicles through the carwash and vacuum. I believe it would be greatly appreciated by your customer when they picked up their Vehicle Washed and Vacuumed basically cleaner than they dropped it off. I know I would...

Don at Randall Ford service department was very knowledgeable and helpful during my last service vist. He let me know what wad needed to have done to my... car since it had 68,000 miles and gave me options to what I needed to do. He did not pressure me and he was honest and up front. The work they do is of the highest quality. They offer you a ride to work or back home when you leave the car and will pick you up if needef

I was very satisfied with the service , personal and time schuldle.

Friendly, knowledgeable and on time....waiting room is clean and comfortable

Excellent Service and Sales, Easy to speak with and everyone listens to you. No pressure sales and tries to find the car you are asking about, not one... similar. I live 3 hours away and bought a vehicle from them over the phone because of the initial experience I had with them. We'll buy again from Randall Ford. Thanks

I had an amazing experience at Randall Ford. My sales rep (Peter) was great, he actually took the time to help me. Once again Ford out done themselves.... Thank you!

Waited 2 weeks for a service appt. I then dropped the car off at 0745 as requested for my appointment to not only be called but to call them at 4pm only... to find out that they would not be able to get my car finished but they would have to keep the car till the following day until1 pm. The general manger just said he was sorry. Nothing was offered to make things right. No car to drive that night or the following day either. This has been my worst car buying experience ever. I bought this car from Randall ford and have continually had issues with the car, service, body and customer service is non existence. They know they are the only ford dealership in this city and the surrounding area and don’t seem to care to take care of their customers.

Peter made our experience awesome.We have bought several vechiles from Randall Ford.So happy they found us just what were needing.We will definitely... return in the future.

Robert was a great help at Randall Ford in Fort Smith! He was courteous and very helpful in every aspect! He was not pushy and allowed me to come in on... my own time and didn’t bother me with a lot of unnecessary phone calls.