Jim Burke Ford Downtown

I wanted to take a moment to share how impressed I was with my recent experience at your dealership. I started with Nicole Martinez, and she understood my situation and worked with me online through email. She started this pleasant process and made this deal possible. Both my salesman, Carlos Mendoza, and the finance representative, Jose Martinez, were exceptional to work with! They were friendly, professional, honest, and straightforward throughout the entire process. They took the time to answer my questions without any pressure, explained everything clearly, and made what can sometimes be a stressful experience feel easy and enjoyable. The entire purchase process was efficient from start to finish, and I truly appreciated how transparent and respectful everyone was. It's refreshing to work with people who genuinely care about providing excellent customer service. Because of this outstanding experience, I would absolutely return to your dealership if I were in the market for another vehicle, and I would not hesitate to recommend your dealership to friends and family. Thank you for making my car-buying experience such a positive one. Please pass along my appreciation to everyone involved.

I wanted to take a moment to share how impressed I was with my recent experience at your dealership. I started with Nicole Martinez, and she understood my situation and worked with me online through email. She started this pleasant process and made this deal possible. Both my salesman, Carlos Mendoza, and the finance representative, Jose Martinez, were exceptional to work with! They were friendly, professional, honest, and straightforward throughout the entire process. They took the time to answer my questions without any pressure, explained everything clearly, and made what can sometimes be a stressful experience feel easy and enjoyable. The entire purchase process was efficient from start to finish, and I truly appreciated how transparent and respectful everyone was. It's refreshing to work with people who genuinely care about providing excellent customer service. Because of this outstanding experience, I would absolutely return to your dealership if I were in the market for another vehicle, and I would not hesitate to recommend your dealership to friends and family. Thank you for making my car-buying experience such a positive one. Please pass along my appreciation to everyone involved.

Great service and knowledge for body and paint department. John, Krista, and the staff are tops.

I was there to service my 2023 explorer, but while I was there for a couple hours, I decided on the new 2026 Explorer Tremor! I also bought the 125,000 mile extended warranty, which is vital these days. The whole vibe was positive and pleasant. Cecilia, Gary and Chuey were pleasant and professional. I even used my points from buying this car to set up 3 oil change services!

My 2017 Ford Expedition had a recall to have the rear camera replaced. I appreciated how Gilbert, my service rep. at Jim Burke Ford on Oak Street, kept me informed throughout the day. When I picked-up my vehicle, not only was the recall performed but the technician also did a check on my vehicle and topped off the window washer fluid, and the coolant. I sincerely appreciate the service and professionalism of this dealership.

This was probably the best dealership experience I have ever had buying a car. It was quick and painless. Everybody was very helpful.

What is the point of an appointment when walkins are taken first? Three people with out appointments were waiting for the door to open when I got in line. I had a 7:30 appointment and all three vehicles were serviced before mine. I was still waiting when all three people left.

Jose Garcia the Adviser was helpful from start to finish, kept us updated though the whole process.

They have serviced my RV since new. Always got the unit in and out in a great time.

They did a good job. A little slow for an oil change but professional overall.