Jim Burke Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
414 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    May 29, 2020

    This dealership is amazing with the most phenomenal employee named Jonah. I had the worst experience ever with another dealership and somehow Jonah was... able to turn everything around for me in the same day. He even personally delivered my new Expedition. This is the treatment and experience that anyone buying a vehicle should have. Because of this dealership, and mostly Jonah, they now have a Ford family of two generations loyal to them. Words can't express my gratitude, but thank you. Your loyal customers for life, The Shreeve's

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 14, 2020

    I’ve grown up in a Toyota Family. I’m glad that I switched over to Ford. The overall quality of service is outstanding. Carlos made me feel welcomed when... answering the most simplest questions. Don’t be afraid to ask, you can see how much care they put towards their customers.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    May 13, 2020

    My bf and I went to purchase a truck for him and Rick was the sales rep we got. He came off as cocky and rude. First off he went on a golf cart to show... us the vehicles. I seen other sales reps walking with their clients. He didn’t have a friendly personality. I asked a question towards the end, he answered it and made me feel stupid. I would go again but definitely wouldn’t want help from him.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 3.0 out of 5
    April 17, 2020

    My truck broke down in Bakersfield. I will end up paying almost twice what I should have for a transmission replacement. Only because I could not drive... my truck. Prices were high and unfair.

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 17, 2020

    Rick Robles did a great job as did Alex Camacho and the rest of the team including IT. Very professional staff and hard working as well. Answered all of... my questions.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 10, 2020

    Great experience overall. From test driving my truck to driving it away including finance took less than five hours. Excellent service from Ryan with support... from Temo

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 25, 2020

    Always treated well at this dealership. Hector Arreola was personable but NOT pushy. The Finance Manager was expedient while also being polite and informative.... I typically do not drive anything but Ford or Volvo products because they are safe and last past 150000 miles.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 21, 2020

    It was the easiest buying experience so far. Angel Arredondo was very kind and quick to answer all our questions. Great experience over all. I will buy... from them again.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 3, 2020

    I am not clear about the brand car I want yet. Otherwise without doubt I would choose Jim Burke because Hector Arreola made me feel so confortable a not... pressure at all.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 8, 2020

    Our sales person Hector Arreola was professional, friendly, knowledgeable, and patient. He made our buying experience pleasurable and seamless. We trust... Jim Burk Ford with our family and vehicles’ needs.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews