BMW of Asheville

Cannot tell you, this is the Place to buy a BMW. If you admire, love the cars , this is the place. From your service to your sales team, you will be so pleased. Beautiful cars, building, people you meet waiting for your car, it is all an experience. Anita Wood Asheville NC

I highly recommend this dealership, the customer service is amazing, always friendly, helpful and courteous. I drive over an hour to get my vehicle serviced and the staff are always on top of it. Patrick is now my service representative and he is awesome, Norman Lacey was my original representative and he was awesome as well. Thanks to all who takes such good care of us.

Been going to Norman in Service with BMW of Asheville since before 2011.... the fact that he is still there, let alone promoted to management, is a testament to the staff and management policies. Consistency is key in any business. Going above and beyond is what makes a service department excellent. Patrick took on Norman's old desk and clients without a hitch... even us high maintenance type of people!!!! His mechanical knowledge and experience puts you at ease with all those "under the hood thingamajiggies." He listens to what we have to say, even though my wife and I have little more to offer than descriptions of smells..... and the barrage of bingbongs that mean very little to us... some how the car is perfect again~ Thanks Patrick!!!!! and mr bossman Norman... Management is easier with a great staff.... but a great staff comes from good leadership. Cheers and Merry Christmas!

Go somewhere else for your BMW. This dealership will over charge for a vehicle l acing you with tons of negative equity. The finance manager treats you like a child. They send you thru all sorts of loops to cancel a product/gap that they sold you, even when you trade that same vehicle at their sister facility. They do not care about returning customers . It takes two days for them to return calls only cares about customers inside dealership. Go somewhere else

They provided excellent communication via text and e-mail to confirm the appointment and provide updates during the service. A video was also sent showing the technician pointing out future issue to consider (it was the treadwear on the car when the car was up on the rack beening inspected)! The excellent service and efficient details were appreciated very much!!

I took my car to BMW of Asheville for service. My advisor was Norman. He was professional in answering all of my questions. The service was done in the time promised. The waiting accommodations were wonderful with coffee and breakfast sandwiches available. I was totally pleased with the service.

Easy and professional. Cory was informative and friendly. Buying process wasn’t pushy at all. In and out in about 3 hours total. Great facility and staff

Patrick, the BMW service associate was polite and extremely helpful in diagnosing the problem and then having it fixed. He took the time to listen--how many people do that today? And even though I am a techno-dummy, he did not treat me as one but explained without talking down to me.

Michael is an incredible service advisor! Fields BMW Asheville is an incredible dealership! Easy to work with and efficient and thorough! I am so glad that I bought my BMW X-5 there!!

From our very first telephone conversation with the Service department, to dropping off our car and meeting Mike Carley, until our return of the loaner and picking up our completely repaired car, Mike and BMW of Asheville exceeded all of our expectations. The dealership is exceptional. Mike is professional, polite, extremely competent, very thorough and a sincerely caring member of a phenomenal dealership. Thank you!