BMW of Asheville

I moved to Asheville from upstate New York six weeks ago. Before making the drive, I took my car to my usual independent repair shop, had the car checked... over and had $2,000+ of necessary repairs completed. I brought my car to BMW of Asheville for the first time last week to have two recalls repaired. While my car was in the shop I received a text message from BMW of Asheville stating that “there are service updates on your vehicle that require your attention. Follow the link below to approve the recommended services for your vehicle.” Upon clicking the link I was taken to a page where I was asked to check an approve or disapprove box regarding the recommended services with no explanation of what the services were or why they were needed. The two services that were recommended for my vehicle added up to over $1,200 in total. I find this appalling. How does BMW of Asheville expect a customer to approve such a large amount of repairs with no explanation or conversation, just an automated text message with approve and disapprove boxes? Upon picking up my car, I asked my service advisor about the recommended services and how urgent they were. He stated that he would consider them “very urgent as coolant is leaking into the oil which could cause your engine to explode and your coolant hoses could break at any moment.” I left perplexed and nervous to drive my car. Today I brought my car to another independent repair shop for a second opinion. After through inspection, they stated that there was no cause for concern and that everything looks as it should for its age. I am so glad I got a second opinion and didn’t spend unnecessary money, especially at BMW of Asheville. Although this was my first visit to BMW of Asheville, I hope that it will be my last. Unless of course there is another recall that puts my vehicle at risk of bursting into flames even when its not running. If I ever have to return to BMW of Asheville, I will take their “recommended services” with a grain of salt and get a second opinion, and I suggest that you do too.

I felt like I should make the world aware that I wouldn’t let these people bag my groceries. I don’t think the serv writer Jessica dippy has... ever looked under the hood of a bmw in her life.

Our recent purchase was very smooth and Jack Cummins was extremely helpful throughout the process

I was told that a particular M6 was available from this dealership. I announced that I was very interested in purchasing the vehicle. And also told ... the sales agents that I had set my itinerary and fly in to see the vehicle and have it shipped if it was in the condition they reported. The sales agent said that they would pick me up at the airport..... and after I bought my plane ticket they emailed me and reported "I have some bad news" the vehicle had been sold....This happens days after I put down a deposit (thousands) for them to hold the vehicle, which obviously meant nothing to the dealership, they sold it anyway! The sales manager reported that he was aware of the situation and simply made the safest business decision....WOOOOW!

We recently purchased a certified pre-owned BMW X5 from this dealership. The whole experience couldn't have been more pleasant, from the moment we walked... in to the moment we drove out with our BMW. We brought our 9-yr old twins with us and we thought it was going to be a hassle for us. To our surprise, they were offered snacks and drinks (ice cream, chips and juice/sodas) as well as comfortable couches to sit on and wi-fi. They were entertained and happy and as a result, we were able to complete our transaction without interruptions. Our sales person was JACK CUMMINS. He was amazing to say the least, not pushy at all, super knowledgeable and extremely professional & pleasant. After our purchase was complete, we met with ALEX, who patiently explained every single button and function of our new BMW, and he had no issues answering all our questions even though it was time for him to leave. We were impressed by Alex's kindness and professionalism. The entire staff, from the receptionist to everyone else we encountered, were just extremely professional. We highly recommend this dealership to anyone looking to purchase or lease a BMW, and we will certainly go back there even it means driving 2 hours away from home again! GO to BMW of Asheville, you won't regret it!

Excellent service by Norman Locey service tech. Completed service with no issues. Great

Very poor communications . The salesperson had to be repeatedly queried to get status, gave no help with options. The Genius is perpetually 'out to... lunch,' never replying to emails. Have to go to the 800 telephone help line. I will use another dealer, or buy an Audi next time.

If your BMW needs service of any kind, call Norman Locey at BMW of Asheville. He is excellent at his craft as a Service Advisor. Very knowledgeable and... pro-customer.

If you ever need assistance with service or repairs reach out to Norman Locey. He does an awesome job!

If you ever need assistance with service or repairs reach out to Norman Locey. He does an awesome job!