Rectangle 48
Sales
Service Closed

BMW of Asheville Hours

Sales

Monday

8:00 AM - 6:30 PM

Tuesday

8:00 AM - 6:30 PM

Wednesday

8:00 AM - 6:30 PM

Thursday

8:00 AM - 6:30 PM

Friday

8:00 AM - 6:30 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2006

Welcome to BMW of Asheville, a premier BMW dealer in North Carolina! We have the BMW you've been searching for at a pric

...

e you can afford. Our friendly and helpful sales staff, highly skilled mechanics and multiple automotive certifications are perfectly suited to help you get on the road as soon as possible. Our team of sales and finance experts are uniquely equipped to assist you with a purchase or lease of a new BMW. Browse our fast moving selection of quality certified pre-owned, CPO, BMW's that go through a rigorous 195+ point inspection.

"Fields Matters Because You Matter"

Service

Tire Rotation

$54 and up*

Oil, Filter Change

$79.95 and up*

Electrical System Diagnosis

$137 and up*

Engine Diagnosis

$137 and up*

RepairPal Certified
View Certification
Requirements

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.6 out of 5 2.6
203 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 30, 2018

    I moved to Asheville from upstate New York six weeks ago. Before making the drive, I took my car to my usual independent repair shop, had the car checked... over and had $2,000+ of necessary repairs completed. I brought my car to BMW of Asheville for the first time last week to have two recalls repaired. While my car was in the shop I received a text message from BMW of Asheville stating that “there are service updates on your vehicle that require your attention. Follow the link below to approve the recommended services for your vehicle.” Upon clicking the link I was taken to a page where I was asked to check an approve or disapprove box regarding the recommended services with no explanation of what the services were or why they were needed. The two services that were recommended for my vehicle added up to over $1,200 in total. I find this appalling. How does BMW of Asheville expect a customer to approve such a large amount of repairs with no explanation or conversation, just an automated text message with approve and disapprove boxes? Upon picking up my car, I asked my service advisor about the recommended services and how urgent they were. He stated that he would consider them “very urgent as coolant is leaking into the oil which could cause your engine to explode and your coolant hoses could break at any moment.” I left perplexed and nervous to drive my car. Today I brought my car to another independent repair shop for a second opinion. After through inspection, they stated that there was no cause for concern and that everything looks as it should for its age. I am so glad I got a second opinion and didn’t spend unnecessary money, especially at BMW of Asheville. Although this was my first visit to BMW of Asheville, I hope that it will be my last. Unless of course there is another recall that puts my vehicle at risk of bursting into flames even when its not running. If I ever have to return to BMW of Asheville, I will take their “recommended services” with a grain of salt and get a second opinion, and I suggest that you do too.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 12, 2018

    I felt like I should make the world aware that I wouldn’t let these people bag my groceries. I don’t think the serv writer Jessica dippy has... ever looked under the hood of a bmw in her life.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your feedback and apologize for the inconvenience. This is not the type of experience we strive to provide our customers. We take matter...s of this nature very seriously. I would be grateful for the opportunity to speak with you to find out more details about your experience, so that I may address this further with our Team. Furthermore, I will look into your specific situation and work toward a solution. You may reach me at (828) 681-9900 or at larryt@fieldsauto.com. Thank you and I look forward to speaking with you. Sincerely, Larry Taylor, General Manager.

  • January 25, 2017

    Our recent purchase was very smooth and Jack Cummins was extremely helpful throughout the process

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are delighted to serve your automotive needs. It's great to hear you are consistently enjoying your experience at BMW of Asheville. If there is any...thing else we may do to heighten your ownership experience, please give me a call or drop by my office the next time you stop in. Sincerely, Larry Taylor, General Manager.

  • 1.0 out of 5
    December 8, 2017

    I was told that a particular M6 was available from this dealership. I announced that I was very interested in purchasing the vehicle. And also told ... the sales agents that I had set my itinerary and fly in to see the vehicle and have it shipped if it was in the condition they reported. The sales agent said that they would pick me up at the airport..... and after I bought my plane ticket they emailed me and reported "I have some bad news" the vehicle had been sold....This happens days after I put down a deposit (thousands) for them to hold the vehicle, which obviously meant nothing to the dealership, they sold it anyway! The sales manager reported that he was aware of the situation and simply made the safest business decision....WOOOOW!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I certainly apologize for the poor experience, Mr. Reed. We strive to maintain only the best customer experience. I would appreciate the opportunity t...o speak with you so that I may learn more about the situation and address these items with our Staff. Additionally, I will work to resolve any outstanding issues and hopefully, restore your faith in our dealership. Please reach out to me at (828) 681-9900, or at larryt@fieldsauto.com. Thank you and I look forward to speaking with you. All the best, Larry Taylor, General Manager.

  • 5.0 out of 5
    January 3, 2017

    We recently purchased a certified pre-owned BMW X5 from this dealership. The whole experience couldn't have been more pleasant, from the moment we walked... in to the moment we drove out with our BMW. We brought our 9-yr old twins with us and we thought it was going to be a hassle for us. To our surprise, they were offered snacks and drinks (ice cream, chips and juice/sodas) as well as comfortable couches to sit on and wi-fi. They were entertained and happy and as a result, we were able to complete our transaction without interruptions. Our sales person was JACK CUMMINS. He was amazing to say the least, not pushy at all, super knowledgeable and extremely professional & pleasant. After our purchase was complete, we met with ALEX, who patiently explained every single button and function of our new BMW, and he had no issues answering all our questions even though it was time for him to leave. We were impressed by Alex's kindness and professionalism. The entire staff, from the receptionist to everyone else we encountered, were just extremely professional. We highly recommend this dealership to anyone looking to purchase or lease a BMW, and we will certainly go back there even it means driving 2 hours away from home again! GO to BMW of Asheville, you won't regret it!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations and Thank you! At BMW of Asheville, we make it our business to know our customers and provide you with the highest level of customer s...ervice. I'm delighted to learn that we succeeded in this. If there is anything else we may do to heighten your ownership experience, please give me a call or drop by my office the next time you stop in. Sincerely, Larry Taylor, General Manager.

  • 5.0 out of 5
    November 28, 2016

    Excellent service by Norman Locey service tech. Completed service with no issues. Great

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review your experience with us! We will certainly let our team know how pleased you were with your experience and pas...s the kudos along to them. We are always delighted to serve your automotive needs. If there is any way we may further improve on your experience, please let me know. Best Regards, Larry Taylor, General Manager, BMW of Asheville.

  • 2.0 out of 5
    November 15, 2016

    Very poor communications . The salesperson had to be repeatedly queried to get status, gave no help with options. The Genius is perpetually 'out to... lunch,' never replying to emails. Have to go to the 800 telephone help line. I will use another dealer, or buy an Audi next time.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to provide us with such candid feedback of your experience with us. I am very sorry to hear that your visit did not ...meet your expectations and I apologize for any inconvenience. Please contact me at your earliest convenience, so that I may personally address your issues and concerns. Thank you and I look forward to hearing from you. You may reach me by phone at (828) 681-9900, or via email at larryt@fieldsauto.com. Sincerely, Larry Taylor, General Manager, BMW of Asheville.

  • 5.0 out of 5
    October 31, 2016

    If your BMW needs service of any kind, call Norman Locey at BMW of Asheville. He is excellent at his craft as a Service Advisor. Very knowledgeable and... pro-customer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for stopping by and choosing BMW of Asheville! We appreciate the 5-Star review and business, and hope you had a pleasant experience with us.... If there is anything I could assist you with down the road please feel free to look me up! Sincerely, Larry Taylor, General Manager.

  • 5.0 out of 5
    October 28, 2016

    If you ever need assistance with service or repairs reach out to Norman Locey. He does an awesome job!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Adam!

  • 5.0 out of 5
    October 28, 2016

    If you ever need assistance with service or repairs reach out to Norman Locey. He does an awesome job!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Adam!

View More Reviews