Reviews
Write a reviewAsheville BMW the best!!!
Cannot tell you, this is the Place to buy a BMW. If you admire, love the cars , this is the place. From your service to your sales team, you will be so pleased. Beautiful cars, building, people you meet waiting for your car, it is all an experience. Anita Wood Asheville NC
Asheville BMW the best!!!
Cannot tell you, this is the Place to buy a BMW. If you admire, love the cars , this is the place. From your service to your sales team, you will be so pleased. Beautiful cars, building, people you meet waiting for your car, it is all an experience. Anita Wood Asheville NC
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Anita, we're delighted to know you had such a positive experience at BMW of Asheville. We strive for excellence in service and sales, so it's great to see that reflected in your visits with us! We are here for you and any of your future needs!
I am positive that you will not be disappointed!
I highly recommend this dealership, the customer service is amazing, always friendly, helpful and courteous. I drive over an hour to get my vehicle serviced and the staff are always on top of it. Patrick is now my service representative and he is awesome, Norman Lacey was my original representative and he was awesome as well. Thanks to all who takes such good care of us.
I am positive that you will not be disappointed!
I highly recommend this dealership, the customer service is amazing, always friendly, helpful and courteous. I drive over an hour to get my vehicle serviced and the staff are always on top of it. Patrick is now my service representative and he is awesome, Norman Lacey was my original representative and he was awesome as well. Thanks to all who takes such good care of us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Judy - Thank you for leaving BMW of Asheville this wonderful review and for trusting us with your vehicle's care. It has been our pleasure to serve you and we appreciate you going out of your way to do business with us! Patrick and Norman will appreciate the shoutout. Have a great day and we'll see you next time!
Patrick is a keeper~
Been going to Norman in Service with BMW of Asheville since before 2011.... the fact that he is still there, let alone promoted to management, is a testament to the staff and management policies. Consistency is key in any business. Going above and beyond is what makes a service department excellent. Patrick took on Norman's old desk and clients without a hitch... even us high maintenance type of people!!!! His mechanical knowledge and experience puts you at ease with all those "under the hood thingamajiggies." He listens to what we have to say, even though my wife and I have little more to offer than descriptions of smells..... and the barrage of bingbongs that mean very little to us... some how the car is perfect again~ Thanks Patrick!!!!! and mr bossman Norman... Management is easier with a great staff.... but a great staff comes from good leadership. Cheers and Merry Christmas!
Patrick is a keeper~
Been going to Norman in Service with BMW of Asheville since before 2011.... the fact that he is still there, let alone promoted to management, is a testament to the staff and management policies. Consistency is key in any business. Going above and beyond is what makes a service department excellent. Patrick took on Norman's old desk and clients without a hitch... even us high maintenance type of people!!!! His mechanical knowledge and experience puts you at ease with all those "under the hood thingamajiggies." He listens to what we have to say, even though my wife and I have little more to offer than descriptions of smells..... and the barrage of bingbongs that mean very little to us... some how the car is perfect again~ Thanks Patrick!!!!! and mr bossman Norman... Management is easier with a great staff.... but a great staff comes from good leadership. Cheers and Merry Christmas!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to leave BMW of Asheville a five-star review. This kind of confidence in our team is what we love to see, and we'll be sure to pass your support along to Norman and Patrick for taking excellent care of you and our customers. Happy Holidays!
Go elsewhere
Go somewhere else for your BMW. This dealership will over charge for a vehicle l acing you with tons of negative equity. The finance manager treats you like a child. They send you thru all sorts of loops to cancel a product/gap that they sold you, even when you trade that same vehicle at their sister facility. They do not care about returning customers . It takes two days for them to return calls only cares about customers inside dealership. Go somewhere else
Go elsewhere
Go somewhere else for your BMW. This dealership will over charge for a vehicle l acing you with tons of negative equity. The finance manager treats you like a child. They send you thru all sorts of loops to cancel a product/gap that they sold you, even when you trade that same vehicle at their sister facility. They do not care about returning customers . It takes two days for them to return calls only cares about customers inside dealership. Go somewhere else
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
This is difficult to hear, as we pride ourselves on delivering excellent service and exceptional value to our customers. We apologize your recent buying experience has left you feeling this way and will use this feedback as an opportunity to learn and improve our care going forward. I also want to ensure our team closes the loop on this matter and resolves any outstanding needs or concerns. Please give me a call, time permitting - I hope to hear from you. Best, Patrick Williams - Sales Manager - (828) 681-9900
Top rating for Fields BMW Service
They provided excellent communication via text and e-mail to confirm the appointment and provide updates during the service. A video was also sent showing the technician pointing out future issue to consider (it was the treadwear on the car when the car was up on the rack beening inspected)! The excellent service and efficient details were appreciated very much!!
Top rating for Fields BMW Service
They provided excellent communication via text and e-mail to confirm the appointment and provide updates during the service. A video was also sent showing the technician pointing out future issue to consider (it was the treadwear on the car when the car was up on the rack beening inspected)! The excellent service and efficient details were appreciated very much!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, we believe in informative and transparent care, and we're so glad to hear you appreciate the extra detail. Thank you for sharing what you enjoyed about working with the BMW of Asheville team, and we hope to see you again next time you require service!
Wonderful service and waiting accommodations.
I took my car to BMW of Asheville for service. My advisor was Norman. He was professional in answering all of my questions. The service was done in the time promised. The waiting accommodations were wonderful with coffee and breakfast sandwiches available. I was totally pleased with the service.
Wonderful service and waiting accommodations.
I took my car to BMW of Asheville for service. My advisor was Norman. He was professional in answering all of my questions. The service was done in the time promised. The waiting accommodations were wonderful with coffee and breakfast sandwiches available. I was totally pleased with the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We can't ask for more positive feedback than this, Linda! Norman will be honored to see that his patient, professional, and informative service is to thank for this excellent review. We're delighted that your recent visit to BMW of Asheville was such a success, and we hope to have the chance to take care of your service needs again down the road!
Purchase of used BMW
Easy and professional. Cory was informative and friendly. Buying process wasn’t pushy at all. In and out in about 3 hours total. Great facility and staff
Purchase of used BMW
Easy and professional. Cory was informative and friendly. Buying process wasn’t pushy at all. In and out in about 3 hours total. Great facility and staff
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David, thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Cory. Drive safely, and we hope to see you back again at BMW of Asheville!
Service with a smile
Patrick, the BMW service associate was polite and extremely helpful in diagnosing the problem and then having it fixed. He took the time to listen--how many people do that today? And even though I am a techno-dummy, he did not treat me as one but explained without talking down to me.
Service with a smile
Patrick, the BMW service associate was polite and extremely helpful in diagnosing the problem and then having it fixed. He took the time to listen--how many people do that today? And even though I am a techno-dummy, he did not treat me as one but explained without talking down to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for giving our dealership such a marvelous rating! We will be sure to let Patrick know how much you appreciated all of his help answering your questions. Feel free to call or stop by if there is anything else we can do for you! - The BMW of Asheville Team
BMW Asheville is the best!
Michael is an incredible service advisor! Fields BMW Asheville is an incredible dealership! Easy to work with and efficient and thorough! I am so glad that I bought my BMW X-5 there!!
BMW Asheville is the best!
Michael is an incredible service advisor! Fields BMW Asheville is an incredible dealership! Easy to work with and efficient and thorough! I am so glad that I bought my BMW X-5 there!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to review us! We are thrilled to hear that Michael went above and beyond to assist with your vehicle. Drive safely in your BMW X5, and enjoy it! We hope to see you back again at BMW of Asheville!
Phenomenal Service
From our very first telephone conversation with the Service department, to dropping off our car and meeting Mike Carley, until our return of the loaner and picking up our completely repaired car, Mike and BMW of Asheville exceeded all of our expectations. The dealership is exceptional. Mike is professional, polite, extremely competent, very thorough and a sincerely caring member of a phenomenal dealership. Thank you!
Phenomenal Service
From our very first telephone conversation with the Service department, to dropping off our car and meeting Mike Carley, until our return of the loaner and picking up our completely repaired car, Mike and BMW of Asheville exceeded all of our expectations. The dealership is exceptional. Mike is professional, polite, extremely competent, very thorough and a sincerely caring member of a phenomenal dealership. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Glenn and Deb - Thank you for sharing your experience with Mike and our team! We are happy to have earned your business and we hope to welcome you back to BMW of Asheville in the future.