I'm on my second KIA from San Luis Bay Motors, and shopping for another. Jack in sales is amazing!! He always goes above and beyond to help get the right... vehicle paired with the customer's needs. Nick in Service is incredible. He makes sure that I don't miss any detail that needs attention to keep my KIA running like a champ. My family has purchased 5 brand new KIAs here in the last 4 years. We'll never go anywhere else. Why try the rest when we've got the best!! SAN LUIS BAY MOTORS IS AWESOME!!
Purchased a car from Tim. He helped me find it and kept me informed re the car arrival and has been helpful in learning how to use all the electronics.
The salesman was very nice and friendly but the guy who sells the warranty and other extras was pushy and made me feel like I was stupid if I didn't agree... to buy his product. He then sent me back to the office of the salesman where I sat for about 45 minutes waiting for him to get gas. I missed dinner with my family and I also sat there feeling like I had overpaid, didn't want to be there and wished I had gone to another dealership. Unfortunately, I live in a small town and there are few options unless I wanted to drive 2-3 hours away. The dealership felt cold and unfriendly - even my first visit there was unfriendly when I met the owner. They are lousy about setting a sales price and I left feeling like I had been taken advantage of - my fault of course for being too nice, accommodating and not doing my proper homework. I do take responsibility for that. The other weird thing is that after buying the car, since I was alone, I couldn't drive it home. The salesman offered to bring it to me the next day (about a 25 mile drive) and asked for a ride back. In this day of Uber and Lyft I would have expected him to call for his own ride after I had just overpaid for the car and spent thousands of dollars at his dealership. Not the best customer service. I came away from the whole experience feeling very uneasy and it will take a while to shake that feeling. I like the car and eventually will forget about the sales experience but it made me think I may go back to my usual Toyota dealership for my next car and just deal with the weird looking Prius models. They were way friendlier and felt more trustworthy.
Another outstanding service experience at San Luis Bay Motors Kia. I was in and out within an hour. Everyone I came in contact with went above and beyond... to make my visit as pleasant as possible. Service techs, Nick and Melody could not have been any nicer or more efficient. I bought my 2013 Kia Soul at the dealership four years ago and still have two more free oil changes left on my certificate. It would be hard to imagine getting any better service anywhere else than my local Kia dealer. They truly offer world-class service.
The sales lady was outstanding and Mr. C finalizing the finance portion was outstanding.
had a great time buying my car thank you all for being so nice
EVERYTHING WAS DONE PROFESSIONAL, AND DONE TO MY SPECIFICATIONS.
They were very polite and handle everything in a professional way. Had a wonderful experience and would definitely recommend others to go there.
Janet, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to help y...ou in an efficient and professional manner. Thank you for your recommendations to San Luis Bay Motors Kia and we look forward to your continued business! Best regards, Valerie Parreira, val@slbmkia.com 805-239-8700
The staff provided good customer service. The waiting area is comfortable and the staff friendly. I would recommend SLBM to my friends and family.
I appreciated that I was treated with a great attitude! Felt the people at SLBM were friendly & helpful! Seems like an effort to do whatever they could... for the customer was evident!!