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Golden Circle Ford

(256 reviews)
Visit Golden Circle Ford
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2017 state dealer award
View 2 awards
2017 state dealer award
2017 consumer dealer award

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New (731) 410-4799 (731) 410-4799
Used (731) 513-6609 (731) 513-6609
Service (731) 256-6882 (731) 256-6882

Inventory

See all 950 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2023.
Golden Circle Ford Lincoln Inc is one of the top car dealers in Jackson, TN, and we are also proud to serve ..

Service center

Phone number (731) 256-6882

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(256 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Golden Circle Ford from DealerRater.

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Did it all online the experience was absolutely

Did it all online the experience was absolutely fantastic. Highly recommend the staff they went to bad to make the deal happen AAAAAAAA +++++++

Did it all online the experience was absolutely

Did it all online the experience was absolutely fantastic. Highly recommend the staff they went to bad to make the deal happen AAAAAAAA +++++++

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The agent that talked with us was very nice an if we had

The agent that talked with us was very nice an if we had questions he would get answer.

The agent that talked with us was very nice an if we had

The agent that talked with us was very nice an if we had questions he would get answer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Does not stand behind their word.

Does not stand behind their word.Ordered truck/quoted price.Different at time of p/u.

Does not stand behind their word.

Does not stand behind their word.Ordered truck/quoted price.Different at time of p/u.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Ace did a good job in presenting options and comparisons

Ace did a good job in presenting options and comparisons with vehicles on the lot.

Ace did a good job in presenting options and comparisons

Ace did a good job in presenting options and comparisons with vehicles on the lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Wheeeew.

Wheeeew. Where to start. And sure wish I can upload pictures. Let's start off by lower rank.. Mr. Brandon Hensley the service manager. What a joke. Start off by trying to over change me for a simple oil change. To trying to charge me for a fake diagnostic on my rearview camera. I have receipt of paperwork of diagnostic of where they state my camera is bad and want to charge me 350 for a new one. Wheeeew.. which all falls down to having my transmission replaced a few days before it showed up at Golden circus for the rearview issue. So short story they order the part takes over a week to get. Drop my car off 11/15 to be fixed. Didn't here a single update nothing. To showing up at 5 o'clock to find out that they indeed did not fix it due to the part the ordered due to their FALSE DIAGNOSTIC. and camera displayed same issue with new Ford camera. To coming into contact with Mr. Will Nolen. Brandon's boss.. another 🤡. So as our conversation continues this man has the audacity to say to my face that he has guys in the shop as techs that aren't even WORTH A xxxx. . His exact words out his mouth. Then he continues to tell me false information on my car about the camera when it first came in. Which I have videos off the moment it was brought to golden circle, he didn't want to see them at that moment. And/or taking up for Brandon false diagnostic done to begin with in the first place. To how sorry he was for his guys and the whole situation period. To asking me to bring my car back and let them mack it right. I agreed to do so. Bring car back 730 am. They kept the car for 2 days at this point. Still no issue fixed or found. So then I've reached out to Mr. KEVIN Cothern. I'm assuming over both those guys. Which has been no help by any means, this place is just a joke and scams people out of any and everything. They have done nothing but make my car worse than what it was from the beginning. Not trust worthy business or work done. I'd hate to actually buy a car from them and have to deal with them often. Negligence at its finest and dishonest group of people

Wheeeew.

Wheeeew. Where to start. And sure wish I can upload pictures. Let's start off by lower rank.. Mr. Brandon Hensley the service manager. What a joke. Start off by trying to over change me for a simple oil change. To trying to charge me for a fake diagnostic on my rearview camera. I have receipt of paperwork of diagnostic of where they state my camera is bad and want to charge me 350 for a new one. Wheeeew.. which all falls down to having my transmission replaced a few days before it showed up at Golden circus for the rearview issue. So short story they order the part takes over a week to get. Drop my car off 11/15 to be fixed. Didn't here a single update nothing. To showing up at 5 o'clock to find out that they indeed did not fix it due to the part the ordered due to their FALSE DIAGNOSTIC. and camera displayed same issue with new Ford camera. To coming into contact with Mr. Will Nolen. Brandon's boss.. another 🤡. So as our conversation continues this man has the audacity to say to my face that he has guys in the shop as techs that aren't even WORTH A xxxx. . His exact words out his mouth. Then he continues to tell me false information on my car about the camera when it first came in. Which I have videos off the moment it was brought to golden circle, he didn't want to see them at that moment. And/or taking up for Brandon false diagnostic done to begin with in the first place. To how sorry he was for his guys and the whole situation period. To asking me to bring my car back and let them mack it right. I agreed to do so. Bring car back 730 am. They kept the car for 2 days at this point. Still no issue fixed or found. So then I've reached out to Mr. KEVIN Cothern. I'm assuming over both those guys. Which has been no help by any means, this place is just a joke and scams people out of any and everything. They have done nothing but make my car worse than what it was from the beginning. Not trust worthy business or work done. I'd hate to actually buy a car from them and have to deal with them often. Negligence at its finest and dishonest group of people

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Kody Kilburn is fantastic to work with.

Kody Kilburn is fantastic to work with. He is very knowledgeable and answered all of my questions.

Kody Kilburn is fantastic to work with.

Kody Kilburn is fantastic to work with. He is very knowledgeable and answered all of my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very nice place to buy or trade a car.

Very nice place to buy or trade a car. Would definitely recommend to my friends and family.

Very nice place to buy or trade a car.

Very nice place to buy or trade a car. Would definitely recommend to my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very professional and courteous.

Very professional and courteous. Seemed anxious to help. Car not in stock yet. 😊😊 will contact me.

Very professional and courteous.

Very professional and courteous. Seemed anxious to help. Car not in stock yet. 😊😊 will contact me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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We had a great experience at Golden Circle!

We had a great experience at Golden Circle! Terry was very helpful and informative! I highly recommend him to help get you in the right car!

We had a great experience at Golden Circle!

We had a great experience at Golden Circle! Terry was very helpful and informative! I highly recommend him to help get you in the right car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great inventory of new vehicles.

Great inventory of new vehicles. My sales person was Jack Johnson. He was very knowledgeable and efficient. I was very pleased with Jacks professionalism and will recommend all my friends to Jack.

Great inventory of new vehicles.

Great inventory of new vehicles. My sales person was Jack Johnson. He was very knowledgeable and efficient. I was very pleased with Jacks professionalism and will recommend all my friends to Jack.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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See all 256 reviews