Reviews
Danya was such a great salesman and helped us get exactly...
Danya was such a great salesman and helped us get exactly what we wanted for our son. Bruce the finance guy was equally as impressive! We are definitely coming back to this dealership for our next purchase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience at Carlock. Dan'ya Brooks was very...
Great experience at Carlock. Dan'ya Brooks was very patient and took care of us perfectly. He was very quick to respond to calls and texts about the car and the process. Carlock had decent prices as well. Compare them to CarMax and you'll see the difference.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an amazing experience Danya listened to what I was...
I had an amazing experience Danya listened to what I was wanting and didn’t hesitate to get me into exactly what I wanted I would recommend him and the car lock of Nissan to anyone needing a car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing people that work here great customer service!!...
Amazing people that work here great customer service!! Come to Carlock Nissan of Jackson for your next car and vehicle needs they really take care of you!! They will even help you out by searching for better financing for you to help you out. I recommend Carlock Nissan of Jackson to anybody thanks for the new ride!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Had a great experience will definitely be back when we...
Had a great experience will definitely be back when we are ready for something else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They had the car I wanted, and they made it possible for...
They had the car I wanted, and they made it possible for me to purchase it, and made sure I was pleased. And I am
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have a 2016 Nissan Altima that I bought brand new . I...
I have a 2016 Nissan Altima that I bought brand new . I have always had a issue with a knocking, rattling noise coming from the back of the car. I have had different Nissan dealership look at it but never fixed issue . This last time I went to Carlock Nissan they could not find the problem but did hear it. They charged me 163.00 for nothing did not fix anything . So now I probably will not ever buy a Nissan ever again . So I am stuck driving around in what sounds like a wagon . I can not afford to put anymore money into this car.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Poor customer service
I bought my car from them and all service has been through them for 8 years. I Had an appt for service on my car. I show up 30 min early only to be told that there is a 3-4 hour wait. That is the whole point of an appt. I had scheduled my day off from work and set up child care to get this done. No customer call to warn me before hand. This is the 3rd time I have had this happen with their service department and will be taking my business elsewhere in the future.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Department
Purchase a new car in 2014 and always had it serviced at Carlock. Oil changes have been running $40 with regular oil change and $50 dollars if you get a air filter. Went in on 8-5-20 and the bill for a oil change and air filter was $120. Asked why the 100% + increase. They changed there oil change prices July 1st to $89. Add the tax and the air filter and it come up to the $120+ that I was charged. Last time there and last car we purchase from them. Be ware if you've purchased a car and not been in for service since July 1st.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dan Jones is an excellent salesman
Dan Jones was low key, yet professional. He answered all our questions. When we returned with more questions, he was patient and courteous. We bought the car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car