Asheboro Ford,Inc

Excellent and competent service, totally pleased with the service I received. Everyone I spoke to went out of their way to make my visit the best possible.

Slipped in a Warranty that was $2,400.00 that I didn't want. Never told me that they didn't register the car. So I was driving illegally. Then when they get me the paper work for the registration it is so ridiculously high, they gave the state a number that I didn't even pay for the car. My trade-in was $500.00. I paid $20,000.00 for the car and they tell the state that the car is worth $24,620.00. Not a good place to do business, to many hidden costs that they don't tell you about and charges that they just add on in!!!! Not Happy!!! Buyer BEWARE

I was able to be prequalified and get the car that I wanted. The process was easy, Katelynn was wonderful with helping me through the entire experience, and overall the customer service that I received was great!

Asheboro Ford is magically OUTSTANDING. From my salesman, Lawrence Phillips, who can tell you every detail about ANY car on the lot, to the sales manager and account manager, frankly all the way up to the Dealership owner. These gentle people are outstanding! I just purchased my Sixth vehicle from them. They always take the time to listen to my wants and needs in a vehicle and payment. Never putting me into a payment I can't afford or a vehicle that makes me settle for less than I want. Service is prompt, completely transparent pricing and above all done with a please and thank you attitude towards my convenience. I've not met a single employee that has not totally impressed me. No I'm not being paid a cent to tell you the truth. Soooo May the good Lord bless you and hold you in the palm of his hand.

My experience at Asheboro Ford was very nice. Amy Cox was very helpful in explaining the details of the cars functions. I am sure I will enjoy my new car for a long time

Worst customer service I have ever received. We bought a used Ford. When we got there to test drive the salesman Lawrence had the vehicle already started ( Yes our bad that's a big red flag). We test drive the truck everything was great. We bought the truck everything was great. After we bought the car we got into the car to leave. At this time the dealership was closing and the sales man was driving off (BEFORE WE DROVE OFF THE LOT). We get in and realize the keys are not fully functional and the back door sensor is broken (you can turn it off by pressing "ok" as Lawrence did when we first pulled up and the car was on). He stopped as he saw we has and issue and he just said its fine. Well I call the service desk and they were extremely friendly (Monty was at least). Monty tells us to bring it by because he wants to make it right and make sure everything is good (mind you we live 45min away). So my brings it in 2 weeks later since we work full time. No one again is wearing a mask. They tell him that they are not going to fix it that we are lying about not being told of the issue... Chris Prichet yells in my husband's face without a mask on claiming my husband must have gotten amnesia. I call to speak to the owner but he is not available so i get to talk to Mike Dua who ignored our complaints and speaks down to me and continues to call me a liar about the issue not being disclosed. When I tell him he is a liar and that his staff should be wearing masks he then tries to push his political views on me saying that masks are an overstep of the government and tell me since i am calling him a liar the conversation is over and he hangs up.... I don't understand why we cant be treated with respect and human decency and our concerns over safety cant be addressed nicely. It's so frustrating to call a place where you purchased a vehicle for 17 K and be treated this way. Take your business elsewhere! I cant believe they are even still in business with the way the treat their customers. Honestly, we would have been fine paying to fix it if everyone was just respectful we are not the ones making it a big deal we just wanted to know the problems upfront and drive off the lot with confidence. Instead, we left feeling like we didn't make a good purchase and that they won't fix anything or live up to the Ford Promise.

Had car serviced with the works package, very reasonable price and got in and out in reasonable amount of time. Friendly employees.

They were very helpful, got car and financing taken care of for us. Great car, very pleased. Dealt with several different people, thanks to Mark Johnson and Amy Cox for the bulk of the paperwork.

Well run sales and service, competent staff that is knowledgable of product and customer service. We changed the original Michelin Pilot Cups tires to Michelin Pilot Sports tires. The parts department held onto to the tires until I could ferry them back home no question. Ordered FP short shifter the Service Manager went to the parts department grabbed the kit checked it to make sure it was complete before scheduling the appoint. This is basic stuff but the Team at Asheboro Ford get it and do it well which makes the 3 hour one way trip worth it.

We bought a used vehicle from them that they did not disclose to us that it had been in an accident with right side impact. Every advertisement, sales associate and the auto check stated that this vehicle had been in no accidents. We only found out because our financial institution ran their own vehicle check. This was upsetting but we were willing to let it be since we already bought the vehicle. However, 5 DAYS after we bought the vehicle we can’t get the car to turn on. Then 2 days after that the car won’t turn on, and we discover the linkage in the transfer case is broken. I called the dealership and spoke to both Mike from sales and Rich who does financing and they told me to take the vehicle to a Jeep dealership to get it repaired as the repair will be covered by the warranty that came with the vehicle and that Asheboro Ford would cover the deductible amount. It’s an unfortunate situation but they did offer to pay for the deductible which was very much appreciated. BUT THEN, we find out that Rich incorrectly filed the warranty and put it under a vehicle we didn’t even buy. So our warranty was essentially invalid. I call them and they tell me they are going to fix it. Well our vehicle was fixed and the warranty still hadn’t been corrected. The next day Rich tells me that the warranty has been fixed and that he has contacted the repairing dealership to let them know. I then get a call from the repairing dealership that this repair isn’t covered by my warranty, despite being explicitly told by multiple members of Asheboro Ford that it was. So I call Asheboro Ford to talk to Rich and he said he was going to figure it out for us. He even called our service manager at the other dealership and assured him that this was going to be taken care of “one way or another”. The next day, the day we told Rich we were going to go pick up our vehicle, I called Asheboro Ford to get an update and Rich is conveniently out of the office and our car hasn’t been paid for. I call and speak to a manger, Chris, and he said he would find out some more information for me. I called several times after that and Chris was never available. We showed up in person and a manger wouldn’t even speak to us. We were reassured by Amy that we would be getting a call regarding the situation the next day. We did not. I have called every couple days since then and every time I call I am told they are “working on it” and that they will call back with an update. They never do. It has been 3 weeks since our last correspondence with the dealership and no manager will return our calls. We were told by the dealership that this vehicle had been thoroughly inspected- it clearly wasn’t. We were told by the dealership that this vehicle had not been in an accident- it was. We were told we would have a warranty on the vehicle, but they carelessly mishandled the execution of the paperwork for it. They told me to take my car to the repair facility and that it would be covered - it wasn’t. They told us so many things that turned out to be blatant lies. I was originally going to write a 5 star review because we had such a great experience with the sales team the day we bought the car. But they are clearly an incompetent dealership who is negligent and misrepresents the vehicles that they sell. Buyers beware.