Worst customer service I have ever received. We bought a used Ford. When we got there to test drive the salesman Lawrence had the vehicle already started... ( Yes our bad that's a big red flag). We test drive the truck everything was great. We bought the truck everything was great. After we bought the car we got into the car to leave. At this time the dealership was closing and the sales man was driving off (BEFORE WE DROVE OFF THE LOT). We get in and realize the keys are not fully functional and the back door sensor is broken (you can turn it off by pressing "ok" as Lawrence did when we first pulled up and the car was on). He stopped as he saw we has and issue and he just said its fine. Well I call the service desk and they were extremely friendly (Monty was at least). Monty tells us to bring it by because he wants to make it right and make sure everything is good (mind you we live 45min away). So my brings it in 2 weeks later since we work full time. No one again is wearing a mask. They tell him that they are not going to fix it that we are lying about not being told of the issue... Chris Prichet yells in my husband's face without a mask on claiming my husband must have gotten amnesia. I call to speak to the owner but he is not available so i get to talk to Mike Dua who ignored our complaints and speaks down to me and continues to call me a liar about the issue not being disclosed. When I tell him he is a liar and that his staff should be wearing masks he then tries to push his political views on me saying that masks are an overstep of the government and tell me since i am calling him a liar the conversation is over and he hangs up.... I don't understand why we cant be treated with respect and human decency and our concerns over safety cant be addressed nicely. It's so frustrating to call a place where you purchased a vehicle for 17 K and be treated this way. Take your business elsewhere! I cant believe they are even still in business with the way the treat their customers. Honestly, we would have been fine paying to fix it if everyone was just respectful we are not the ones making it a big deal we just wanted to know the problems upfront and drive off the lot with confidence. Instead, we left feeling like we didn't make a good purchase and that they won't fix anything or live up to the Ford Promise.
Had car serviced with the works package, very reasonable price and got in and out in reasonable amount of time. Friendly employees.
Tommy, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Asheboro Ford, Inc. We're glad to hear we... delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I want to say after a harrowing experience with County Ford in Graham . These guys restored my faith in good people. I am a disabled lady of 6his 3 . I... don't have the greatest credit . I am upfront when I call a dealership about myself and my budget . I found a car I was interested in on their site 2012 Fiat Sport . Called and set up a test drive . I met Mike first , what a great guy . Before I even got to drive it , he suggested checking to see if I could get it in the range payments I wanted . This took a little time ,but was well within limits of waiting time . Then his finance manager took over ,as we went on a test drive . Long story short ,these guys went above and beyond , even got me a much better finance rate than Country Ford had offered . Love these Guys . Greatest place to go when looking for a car !!!!!!!
Thank you so much for the great review. If you ever need anything in the future, please feel free to contact us. We would be glad to assistance you!!!
They were very helpful, got car and financing taken care of for us. Great car, very pleased. Dealt with several different people, thanks to Mark Johnson... and Amy Cox for the bulk of the paperwork.
Elizabeth, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again...! Take care!
Well run sales and service, competent staff that is knowledgable of product and customer service. We changed the original Michelin Pilot Cups tires to... Michelin Pilot Sports tires. The parts department held onto to the tires until I could ferry them back home no question. Ordered FP short shifter the Service Manager went to the parts department grabbed the kit checked it to make sure it was complete before scheduling the appoint. This is basic stuff but the Team at Asheboro Ford get it and do it well which makes the 3 hour one way trip worth it.
Roy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We always strive to provide top quality serv...ice to every guest, and are pleased to hear that you enjoyed your experience here at Asheboro Ford, Inc.!
We bought a used vehicle from them that they did not disclose to us that it had been in an accident with right side impact. Every advertisement, sales... associate and the auto check stated that this vehicle had been in no accidents. We only found out because our financial institution ran their own vehicle check. This was upsetting but we were willing to let it be since we already bought the vehicle. However, 5 DAYS after we bought the vehicle we can’t get the car to turn on. Then 2 days after that the car won’t turn on, and we discover the linkage in the transfer case is broken. I called the dealership and spoke to both Mike from sales and Rich who does financing and they told me to take the vehicle to a Jeep dealership to get it repaired as the repair will be covered by the warranty that came with the vehicle and that Asheboro Ford would cover the deductible amount. It’s an unfortunate situation but they did offer to pay for the deductible which was very much appreciated. BUT THEN, we find out that Rich incorrectly filed the warranty and put it under a vehicle we didn’t even buy. So our warranty was essentially invalid. I call them and they tell me they are going to fix it. Well our vehicle was fixed and the warranty still hadn’t been corrected. The next day Rich tells me that the warranty has been fixed and that he has contacted the repairing dealership to let them know. I then get a call from the repairing dealership that this repair isn’t covered by my warranty, despite being explicitly told by multiple members of Asheboro Ford that it was. So I call Asheboro Ford to talk to Rich and he said he was going to figure it out for us. He even called our service manager at the other dealership and assured him that this was going to be taken care of “one way or another”. The next day, the day we told Rich we were going to go pick up our vehicle, I called Asheboro Ford to get an update and Rich is conveniently out of the office and our car hasn’t been paid for. I call and speak to a manger, Chris, and he said he would find out some more information for me. I called several times after that and Chris was never available. We showed up in person and a manger wouldn’t even speak to us. We were reassured by Amy that we would be getting a call regarding the situation the next day. We did not. I have called every couple days since then and every time I call I am told they are “working on it” and that they will call back with an update. They never do. It has been 3 weeks since our last correspondence with the dealership and no manager will return our calls. We were told by the dealership that this vehicle had been thoroughly inspected- it clearly wasn’t. We were told by the dealership that this vehicle had not been in an accident- it was. We were told we would have a warranty on the vehicle, but they carelessly mishandled the execution of the paperwork for it. They told me to take my car to the repair facility and that it would be covered - it wasn’t. They told us so many things that turned out to be blatant lies. I was originally going to write a 5 star review because we had such a great experience with the sales team the day we bought the car. But they are clearly an incompetent dealership who is negligent and misrepresents the vehicles that they sell. Buyers beware.
Hello I'm interested in your green Mustang. Can you tell me more about it. Arron Hedrick says: "it's a very nice car like new" I say how about paint work... or any accidents? Arron says: "no paintwork no accidents all like new, can I get a deposit to hold it?" Me I suppose but if I get there and it isn't as nice as your saying can I get my $500 back? Arron says: "dude it's not a problem dont worry about it" so I go and get all the money for the "like new no paintwork Mustang" and drive 500 miles to go pick it up. What do I see when I get there? Well if you read the reviews for Asheboro Ford you can probably guess by their 1.9 star average dealer rating the car was infact wrecked and the whole side was painted a different color of green. So I say I'm going to pass on the car after hours of them trying to pressure me into it. I decided to pass and take the loss of time and gas. May I get my deposit back now please. Ashboro Ford says: that's against our policy. Me: well Aaron said I could get it back. Asheboro Ford says: well your screwed that's how we do things here. Three days later Amy Cox contacts me after posting a truthful review begging me to remove it and that she would give my deposit back. So I removed my first truthful review and within one hour she calls and says deals off and hangs up. Well guess what Asheboro Ford, Amy Cox and Arron Hedrick... I can put my review rite back up #dirtydealership #thieves #liars #AsheboroFord
Asheboro Ford auto repairs dept. is the best place to go to for your cars first check-up. Also professional and informative dealership.
Barbara, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope you continue to choose Asheboro... Ford for all your vehicle needs! Take care!
For an on-the-road drop in, the service was excellent. I did not have a chance to get out of the car before the service Tech was there to see what I needed.... The service was prompt, complete and timely.
Went in to purchase new battery to replace the Motorcraft battery that had been in my Fusion for almost 9 years.Motorcraft batteries are the best made.... The Motorcraft in my pickup was over 10 years old when I replaced it. The service was very good and friendly employees.Got my battery installed in very fast.