Frank Fletcher Chrysler Jeep Dodge RAM

I am writing to express my sincere gratitude and extreme satisfaction with the service team at Frank Fletcher Jeep, and especially Dalton Carter. On March 8th, my son’s car broke down outside of Jonesboro. After an initial visit to another repair shop where the vehicle still wouldn’t start, we had it towed to Frank Fletcher Jeep. Unfortunately, it was discovered that the engine was severely damaged and needed to be replaced. Thankfully, we had a warranty — but the process was anything but simple. The warranty company insisted on multiple inspections, sending three different technicians over several weeks to determine if the damage was due to negligence. This is where Dalton truly shined. From the very beginning, Dalton and the Frank Fletcher team clearly understood that the issue wasn’t our fault. We had just had an oil change completed two days before the breakdown, and the vehicle had been running well. Despite the warranty company’s resistance, Dalton stood firm in defending us. He explained the situation thoroughly to the inspectors, firmly stating there was no negligence on our part. Thanks to his persistence and expertise, the warranty company ultimately approved the claim. Throughout this entire stressful ordeal, Dalton remained in constant communication with us. He showed genuine empathy and treated our situation with the utmost care and urgency. I truly believe we could not have had a better advocate. Beyond Dalton, others on the team — including Patty, Adrian, and another wonderful young lady whose name I regret not catching — treated us like family during this difficult time. I cannot overstate how impressed and grateful I am for the entire Frank Fletcher Jeep service team. They turned a potentially devastating situation into a manageable one through their dedication, compassion, and hard work. Ownership should be extremely proud — they have an exceptional team representing their dealership. Thank you all for everything you did for my family. You have earned our trust and lifelong loyalty.

Purchased my Jeep from Donnna Masters back in May, love my Jeep. She's great with service after the sale. Highly recommend her always and highly recommend the Jeep Wrangler for daily driving.

This is a very very shady dealership. I would suggest you avoid them at all cost. Sold me a 22 Silverado with the wrong control arms. They came apart and it almost caused a serious accident. I called them and spoke to the sales manager and asked to review their presale 144 point inspection and they never returned my call or provided the inspection record. Long story short new truck, less that 16k miles, and they don’t give a xxxx!!!! I would never recommend or do business with these people. However, $3k later and the truck is great. I learned my lesson and hope you heed my warning. These are not honest or reputable people at all!

The most disgusting service imaginable. I took my vehicle in to get 2 creaky actuators in the dash replaced and they try and up-sell me an unnecessary $3500 HVAC replacement. When I refused the up-sell they supposedly replaced the actuators but now I have a blinking light on the Rear Defrost button upon startup (which has never happened before). When I took my car back the next day they said that was because I refused the up-sell. This behavior is EVIL and DEMONIC. I would warn everybody to stay away from this dealership and there service department. They have ruined the reputation of there dealership and the brand of vehicle they sell with me. I used to like Dodge but this will be the last one I ever own. I thought the dealership would be more professional. I feel completely betrayed.

Eric Jones was awesome! Made things easy and was very helpful. Checked on us during and after the sale! Highly recommend him to be your salesman!

Feeling disappointed and time wasted. The salesman Dylan Mote treated me fairly but I am very disappointed with his management team. I wasted two hours on two different occasions to get a simple trade evaluation. The first time was my fault for stopping in to look at vehicles but the second time the dealer insisted I bring my vehicle back in for a new trade evaluation just to receive an additional 500 dollar offer after waiting two hours on a slow rainy night for the sales manager to call whole sellers to find a buyer for my trade. If I was informed they were simply going to whole sell the truck out then there was no reason for me to bring the truck to the lot for the sales manager to "see" the truck. For those that do not understand what a whole seller is essentially the dealer insisted I sit on their sales floor unable to go further with negotiating the purchase of a vehicle while they attempted to sell my vehicle to a 3rd party at a profit who was then also going to sell the vehicle to a different dealer at a profit all before even purchasing my vehicle. The sales manager was insistent kbb offers an inflated price on trade values while also being offended when the same website states they're over priced on THEIR vehicle. It is very strange how kbb can only be wrong in the favor of the dealer.

BROUGHT A CAR THAT HAD BEEN WREAKED,BUT THE MANAGEMENT WILL NOT TAKE CARE OF IT.ITS NOT THERE PROMBLEM WE HAVE ALREADY BOUGHT IT.

My 2010 Dodge Ram was in the shop on 08-30-23. I contacted them 15 times and never was able to make contact service. Today is the end of the day of 8-31-23 and still no word from the dealership service about my vehicle. I would never in life recommend this Dealership. They are the most unprofessional, non promptness, sorry xxx dealership I ever deal with before in my 60 years of living. I would advised anyone to look at there reviews before taking your vehicle to Fletcher Dodge!

Bought a 2019 Infinity Q50 Red Sport with about 11K miles on it from Fletcher through CarGurus. As such, had to rely on the salesperson’s inspection of the car being in “like new” condition. On delivery I noticed a large 3” dimple on the hood. Delivery carrier had also listed this dent in their inspection report when picking up at the dealer so Fletcher knew about dent before I took possession of the car. Salesperson did not contact me about the damage but I thought I could get a local paintless fix a dent repair person to push the dent out and the dealer agreed to refund me the estimated cost of the repair. Unfortunately, it was revealed by the fix a dent repair person that someone had attempted to push out this dent previously and had stretched the metal so the only way to fix would be to fill the dent, sand and repaint the hood at a body shop or replace the hood entirely. Local body shop estimate to fill sand and paint is over $1000 and Fletcher has refused to cover my costs. I have asked several times if the earlier repair was attempted at the dealer with no definitive answer so I suspect it was. This model comes with an aluminum hood. A knowledgeable fix a dent technician could have repaired the dent at a reasonable price. Unfortunately, issue was compounded by poor attempt and Fletcher is refusing to cover the cost of correcting the damage probably caused by unknowledgeable attempt to fix by them. In short, I was sold a car described as in new condition with a large dent that will cost over a $1K which Fletcher knew about and is refusing to pay for. Was buying a $37K car I was told had no damage and will now have a car with Bondo that I have the honor of paying for.

Eric Jones was so patient and worked with me. I live in Benton, but found a car in Jonesboro. He made my transaction pleasant and enjoyable. I will deal with them in the future! My husband wants that Hellcat.