Frank Fletcher Chrysler Jeep Dodge RAM

2.2
(219 reviews)

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2.2
(219 reviews)

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1.0

Feeling disappointed and time wasted.

Feeling disappointed and time wasted. The salesman Dylan Mote treated me fairly but I am very disappointed with his management team. I wasted two hours on two different occasions to get a simple trade evaluation. The first time was my fault for stopping in to look at vehicles but the second time the dealer insisted I bring my vehicle back in for a new trade evaluation just to receive an additional 500 dollar offer after waiting two hours on a slow rainy night for the sales manager to call whole sellers to find a buyer for my trade. If I was informed they were simply going to whole sell the truck out then there was no reason for me to bring the truck to the lot for the sales manager to "see" the truck. For those that do not understand what a whole seller is essentially the dealer insisted I sit on their sales floor unable to go further with negotiating the purchase of a vehicle while they attempted to sell my vehicle to a 3rd party at a profit who was then also going to sell the vehicle to a different dealer at a profit all before even purchasing my vehicle. The sales manager was insistent kbb offers an inflated price on trade values while also being offended when the same website states they're over priced on THEIR vehicle. It is very strange how kbb can only be wrong in the favor of the dealer.

1.0

Feeling disappointed and time wasted.

Feeling disappointed and time wasted. The salesman Dylan Mote treated me fairly but I am very disappointed with his management team. I wasted two hours on two different occasions to get a simple trade evaluation. The first time was my fault for stopping in to look at vehicles but the second time the dealer insisted I bring my vehicle back in for a new trade evaluation just to receive an additional 500 dollar offer after waiting two hours on a slow rainy night for the sales manager to call whole sellers to find a buyer for my trade. If I was informed they were simply going to whole sell the truck out then there was no reason for me to bring the truck to the lot for the sales manager to "see" the truck. For those that do not understand what a whole seller is essentially the dealer insisted I sit on their sales floor unable to go further with negotiating the purchase of a vehicle while they attempted to sell my vehicle to a 3rd party at a profit who was then also going to sell the vehicle to a different dealer at a profit all before even purchasing my vehicle. The sales manager was insistent kbb offers an inflated price on trade values while also being offended when the same website states they're over priced on THEIR vehicle. It is very strange how kbb can only be wrong in the favor of the dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

DO NOT BUY FROM THIS PLACE

BROUGHT A CAR THAT HAD BEEN WREAKED,BUT THE MANAGEMENT WILL NOT TAKE CARE OF IT.ITS NOT THERE PROMBLEM WE HAVE ALREADY BOUGHT IT.

1.0

DO NOT BUY FROM THIS PLACE

BROUGHT A CAR THAT HAD BEEN WREAKED,BUT THE MANAGEMENT WILL NOT TAKE CARE OF IT.ITS NOT THERE PROMBLEM WE HAVE ALREADY BOUGHT IT.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Do not go to Fletcher Dodge in Jonesboro Ar.

My 2010 Dodge Ram was in the shop on 08-30-23. I contacted them 15 times and never was able to make contact service. Today is the end of the day of 8-31-23 and still no word from the dealership service about my vehicle. I would never in life recommend this Dealership. They are the most unprofessional, non promptness, sorry xxx dealership I ever deal with before in my 60 years of living. I would advised anyone to look at there reviews before taking your vehicle to Fletcher Dodge!

1.0

Do not go to Fletcher Dodge in Jonesboro Ar.

My 2010 Dodge Ram was in the shop on 08-30-23. I contacted them 15 times and never was able to make contact service. Today is the end of the day of 8-31-23 and still no word from the dealership service about my vehicle. I would never in life recommend this Dealership. They are the most unprofessional, non promptness, sorry xxx dealership I ever deal with before in my 60 years of living. I would advised anyone to look at there reviews before taking your vehicle to Fletcher Dodge!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Bought a 2019 Infinity Q50 Red Sport with about 11K miles

Bought a 2019 Infinity Q50 Red Sport with about 11K miles on it from Fletcher through CarGurus. As such, had to rely on the salesperson’s inspection of the car being in “like new” condition. On delivery I noticed a large 3” dimple on the hood. Delivery carrier had also listed this dent in their inspection report when picking up at the dealer so Fletcher knew about dent before I took possession of the car. Salesperson did not contact me about the damage but I thought I could get a local paintless fix a dent repair person to push the dent out and the dealer agreed to refund me the estimated cost of the repair. Unfortunately, it was revealed by the fix a dent repair person that someone had attempted to push out this dent previously and had stretched the metal so the only way to fix would be to fill the dent, sand and repaint the hood at a body shop or replace the hood entirely. Local body shop estimate to fill sand and paint is over $1000 and Fletcher has refused to cover my costs. I have asked several times if the earlier repair was attempted at the dealer with no definitive answer so I suspect it was. This model comes with an aluminum hood. A knowledgeable fix a dent technician could have repaired the dent at a reasonable price. Unfortunately, issue was compounded by poor attempt and Fletcher is refusing to cover the cost of correcting the damage probably caused by unknowledgeable attempt to fix by them. In short, I was sold a car described as in new condition with a large dent that will cost over a $1K which Fletcher knew about and is refusing to pay for. Was buying a $37K car I was told had no damage and will now have a car with Bondo that I have the honor of paying for.

1.0

Bought a 2019 Infinity Q50 Red Sport with about 11K miles

Bought a 2019 Infinity Q50 Red Sport with about 11K miles on it from Fletcher through CarGurus. As such, had to rely on the salesperson’s inspection of the car being in “like new” condition. On delivery I noticed a large 3” dimple on the hood. Delivery carrier had also listed this dent in their inspection report when picking up at the dealer so Fletcher knew about dent before I took possession of the car. Salesperson did not contact me about the damage but I thought I could get a local paintless fix a dent repair person to push the dent out and the dealer agreed to refund me the estimated cost of the repair. Unfortunately, it was revealed by the fix a dent repair person that someone had attempted to push out this dent previously and had stretched the metal so the only way to fix would be to fill the dent, sand and repaint the hood at a body shop or replace the hood entirely. Local body shop estimate to fill sand and paint is over $1000 and Fletcher has refused to cover my costs. I have asked several times if the earlier repair was attempted at the dealer with no definitive answer so I suspect it was. This model comes with an aluminum hood. A knowledgeable fix a dent technician could have repaired the dent at a reasonable price. Unfortunately, issue was compounded by poor attempt and Fletcher is refusing to cover the cost of correcting the damage probably caused by unknowledgeable attempt to fix by them. In short, I was sold a car described as in new condition with a large dent that will cost over a $1K which Fletcher knew about and is refusing to pay for. Was buying a $37K car I was told had no damage and will now have a car with Bondo that I have the honor of paying for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

Eric Jones was so patient and worked with me.

Eric Jones was so patient and worked with me. I live in Benton, but found a car in Jonesboro. He made my transaction pleasant and enjoyable. I will deal with them in the future! My husband wants that Hellcat.

5.0

Eric Jones was so patient and worked with me.

Eric Jones was so patient and worked with me. I live in Benton, but found a car in Jonesboro. He made my transaction pleasant and enjoyable. I will deal with them in the future! My husband wants that Hellcat.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Lacking in customer service

Recently I purchased a Jeep wrangler and took it in to this specific dealership to have mud flaps installed. They took my jeep straight back but I waited for two hours before I was told that the mud flaps they ordered didn’t fit. They reordered. I brought my vehicle back in and dropped it off at my appt time of 7:30am. I called to check on my vehicle. No return call. Never received a phone call at all so I showed up at 4:30 pm to check on my vehicle. No mud flaps installed. The girl at service let me know that the guy taking care of my Jeep knew that they didn’t fit and he didn’t bother to call me. 9 hours. I’m not sure what happened to common courtesy but it was lost along the way. And as a first time jeep owner this was not the experience I was hoping for. I will be taking my Jeep to a different dealership for any service/vehicle in the future.

1.0

Lacking in customer service

Recently I purchased a Jeep wrangler and took it in to this specific dealership to have mud flaps installed. They took my jeep straight back but I waited for two hours before I was told that the mud flaps they ordered didn’t fit. They reordered. I brought my vehicle back in and dropped it off at my appt time of 7:30am. I called to check on my vehicle. No return call. Never received a phone call at all so I showed up at 4:30 pm to check on my vehicle. No mud flaps installed. The girl at service let me know that the guy taking care of my Jeep knew that they didn’t fit and he didn’t bother to call me. 9 hours. I’m not sure what happened to common courtesy but it was lost along the way. And as a first time jeep owner this was not the experience I was hoping for. I will be taking my Jeep to a different dealership for any service/vehicle in the future.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Jody Stanfill is AWFUL.

Jody Stanfill is AWFUL. He lied to me about how he was trying to do my deal ( I told him it would be in mine and my fiancé's name ) . He knew I was a first time buyer and completely took advantage of me. I like my car, but the customer service was not worth it. I got called a liar because they forgot to finance in my sales tax, and they told me that I never mentioned it. Not even two weeks into having the car, my tire blew out and they were supposed to be "brand new" yet they'd had a low tire light on since the day I got it. Jody himself told me that it would be fixed and claimed it was a sensor, but it wasn't. It was a bad tire he didn't feel like messing with. I dropped the tire off at the dealership this morning at 8:45 and Ms. Crystal was very helpful and told me it would be fixed for me, yet it's 3:30 now and I haven't heard back other than one of them questioning me about what happened this morning. Jody told me a week ago when I came to pick up my paperwork that he would arrange for my tire to be fixed. I still haven't heard from anyone about that, just Jody blowing up my phone while I'm at work trying to argue with me about my sales tax and continue to call me a liar. ALSO how unprofessional is it for a GROWN MAN to play with my radio the entire time I was test driving my car.

1.0

Jody Stanfill is AWFUL.

Jody Stanfill is AWFUL. He lied to me about how he was trying to do my deal ( I told him it would be in mine and my fiancé's name ) . He knew I was a first time buyer and completely took advantage of me. I like my car, but the customer service was not worth it. I got called a liar because they forgot to finance in my sales tax, and they told me that I never mentioned it. Not even two weeks into having the car, my tire blew out and they were supposed to be "brand new" yet they'd had a low tire light on since the day I got it. Jody himself told me that it would be fixed and claimed it was a sensor, but it wasn't. It was a bad tire he didn't feel like messing with. I dropped the tire off at the dealership this morning at 8:45 and Ms. Crystal was very helpful and told me it would be fixed for me, yet it's 3:30 now and I haven't heard back other than one of them questioning me about what happened this morning. Jody told me a week ago when I came to pick up my paperwork that he would arrange for my tire to be fixed. I still haven't heard from anyone about that, just Jody blowing up my phone while I'm at work trying to argue with me about my sales tax and continue to call me a liar. ALSO how unprofessional is it for a GROWN MAN to play with my radio the entire time I was test driving my car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

What a crummy place, they don't care about their

What a crummy place, they don't care about their customers, they will lie, they will try to confusion you,anything to get your money and then they will gladly show you you mean nothing to them, I wish I would have went elsewhere

1.0

What a crummy place, they don't care about their

What a crummy place, they don't care about their customers, they will lie, they will try to confusion you,anything to get your money and then they will gladly show you you mean nothing to them, I wish I would have went elsewhere

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

Done my family wrong!

Only gave one star cause I had to. We were at Fletcher last year. We picked out a used truck. Red and gold. Beautiful. Just what we wanted. They had us park it in the sold parking spot. Gave us our monthly payment. The next thing I know another salesman jumped in the truck and took it to another lot to a guy he knew. They sold the truck out from underneath us. Now we're in a truck we didn't want. V6 and 2 wheel drive. I want to talk to Frank Fletcher please.

1.0

Done my family wrong!

Only gave one star cause I had to. We were at Fletcher last year. We picked out a used truck. Red and gold. Beautiful. Just what we wanted. They had us park it in the sold parking spot. Gave us our monthly payment. The next thing I know another salesman jumped in the truck and took it to another lot to a guy he knew. They sold the truck out from underneath us. Now we're in a truck we didn't want. V6 and 2 wheel drive. I want to talk to Frank Fletcher please.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

This was my second new purchase from fletcher ram.

This was my second new purchase from fletcher ram. Would not hesitate to buy my next one here also Got the same help from them before and after sale The sales lady I worked with was excellent

5.0

This was my second new purchase from fletcher ram.

This was my second new purchase from fletcher ram. Would not hesitate to buy my next one here also Got the same help from them before and after sale The sales lady I worked with was excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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