Beaman Chrysler Dodge Jeep Ram

I wrote a google review of 2 star after talking to general manager he going to make it right I’ve bought 7 vehicles from them it always 5 star ,I put money down and wouldn’t had to if they would not had put a warranty on th contract that I didn’t know about but gen manager called he going to make it right

Dealership is trash especially the service department. They have no sense of urgency. They lack in the department of communication skills. The team should be shut down and revamped. Trash!

11 days after my 2 year old Jeep left me stranded, I finally had to call Jeep corporate to get them involved to find out what was going on. Up front I stated that I understood labor and parts shortages existed and I just wanted clear communication on what was going on and honest estimates on turnaround time. I didn't get that. Multiple voicemails and texts went unreturned. I was able to speak with someone twice, but it was vague and there was no follow up. I asked for a call when the warranty paperwork was filed with Jeep so that we could get a rental and I heard nothing. I cannot recommend Beaman.

Thank you RYAN for a great experience getting my diesel ram fixed right! I came in thinking my clunking was coming from driveshaft U-Joints , But Ryan and his team were able to quickly get me in and properly diagnose and replace my front axle U-joints. While in there they also found one of the lugnuts I had repaired myself (incorrectly, thanks for the wrong part Oreilles!) and replaced it with the correct one. The wait wasn't too bad with the comfy and spacious waiting area, especially with the complimentary drinks and snacks on hand. Ill be back thanks to this positive experience at Beaman and the military discounts! Thank you for your support and quality service.

Asked for four things to be looked at in order of priority,only received a quote for some of the items. When I went to pickup vehicle after paying. I was told that all wasn't fixed and that I shouldn't turn it off. This issue was the first priority that I had listed and mentioned several times the four weeks it was there and was given the runaround. They made me feel like I was wasting there time with my vehicle issues and 5k later gave me back a unsafe vehicle.

Mr RANDY,THE MANAGER of Beaman in church st.Murfreesboro is THE NICEST and very WONDERFUL person , he understands people.MR JOHNNY,his assistant manager is also the same ,they're good people inside and out.GOD BLESS ALL OF YOU on the dealership.

We had a great experience at Beaman DCJR. Our salesperson Celia made a good experience great. She truly went above and beyond what most salespeople do. Very pleasant to work with, not pushy like some I have experienced. We texted on the 4th of July and she texted back and went to the trouble of making a very good personal video to show the van to us. We drove to Murfreesboro TN to look at the van and bought it. She made sure that it was cleaned up good before we left. Beaman DCJR made us feel that they wanted our business.

Paid $34,675 CASH for a Truck last week at Beaman. Salesman was a nice fellow but we got screwed on the trade in. We told the salesman that we wanted $30k for the trade in with less than 10,000 miles on it and they agreed. After a visit to his boss he came back with the $30 k trade in offer. I signed a document stating that they were going to give us that amount on my trade in. Actually they only ended up giving us $28 k on the trade in. After a few calls to the sales rep i finally got a call from the big man, Bobby. He touted the paperwork and that we had signed and that was the way it was, even said that some of their paperwork was to the detriment of the customer. If you want a vehicle steer clear of this place. "OUR PAPERWORK IS A DETRIMENT TO OUR CUSTOMERS" PER THE BOSS MAN. DON'T DO BUSINESS WITH THESE GUYS

Waited 6 weeks for a vehicle to come in talked to half a dozen salesperson’s. Went to look at the vehicle when it came in. The vehicle was damaged they promised to call me when it was available and they never called sold the vehicle out from under me. I reached out to them about the vehicle and no one had the guts to tell me they sold the vehicle. Not a 5 star dealer anymore, I bought 2 cars from them I’ll never buy another one from them.

This is the second time since I purchased my 2020 Jeep Grand Cherokee Trail Hawk that I have experienced a problem that their technicians saying there was no problem with my vehicle. About two months after I purchased my Jeep I experienced a problem with my A/C suddenly not cooling well. They said it was working correctly. Yet as a 'cold natured' person I suddenly had to turn my A/C down to 62 degrees to feel any A/C coolness in the air. This was in October so it wasn't that hot. They said nothing was wrong and gathered a lot of guys around to say it was working correctly and there was nothing to be done. I felt intimidated and left. The problem still occurs. Presently for several weeks my transmission has not been shifting correctly and has been stalling while it changes gears in drive or not engaging in the selected gear. We found a service bulleting online regarding this issue and what service should be performed. Secondly my uConnect system has started randomly rebooting and sometimes it reboots multiple times in one occurrence (i.e. 3 times within 1/2 mile). Thirdly my backup camera has been freezing and staying frozen while driving and doesn't unblock until I stop or turn my Jeep off and then back on. We took it in for service with an early morning appointment. We called after 1:00 for an update and was told they could not find any problems, there were no software updates or service bulletins on this vehicle. Therefore there was nothing they could do. When we pressed the issue, the only thing they offered was one of their service guys to drive it home and back to work to see if the problem could be duplicated. Why can't they drive the vehicle during business hours and try to duplicate the problem? I do not feel comfortable 'lending' my car to someone I do not know. I do not have any confidence in their service department and will not recommend them to anyone. Which means I will not return for my next vehicle purchase or recommend them for service or sales.