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Not a 5 star dealer anymore
Waited 6 weeks for a vehicle to come in talked to half a dozen salesperson’s. Went to look at the vehicle when it came in. The vehicle was damaged they promised to call me when it was available and they never called sold the vehicle out from under me. I reached out to them about the vehicle and no one had the guts to tell me they sold the vehicle. Not a 5 star dealer anymore, I bought 2 cars from them I’ll never buy another one from them.
No confidence in their service department
This is the second time since I purchased my 2020 Jeep Grand Cherokee Trail Hawk that I have experienced a problem that their technicians saying there was no problem with my vehicle. About two months after I purchased my Jeep I experienced a problem with my A/C suddenly not cooling well. They said it was working correctly. Yet as a 'cold natured' person I suddenly had to turn my A/C down to 62 degrees to feel any A/C coolness in the air. This was in October so it wasn't that hot. They said nothing was wrong and gathered a lot of guys around to say it was working correctly and there was nothing to be done. I felt intimidated and left. The problem still occurs. Presently for several weeks my transmission has not been shifting correctly and has been stalling while it changes gears in drive or not engaging in the selected gear. We found a service bulleting online regarding this issue and what service should be performed. Secondly my uConnect system has started randomly rebooting and sometimes it reboots multiple times in one occurrence (i.e. 3 times within 1/2 mile). Thirdly my backup camera has been freezing and staying frozen while driving and doesn't unblock until I stop or turn my Jeep off and then back on. We took it in for service with an early morning appointment. We called after 1:00 for an update and was told they could not find any problems, there were no software updates or service bulletins on this vehicle. Therefore there was nothing they could do. When we pressed the issue, the only thing they offered was one of their service guys to drive it home and back to work to see if the problem could be duplicated. Why can't they drive the vehicle during business hours and try to duplicate the problem? I do not feel comfortable 'lending' my car to someone I do not know. I do not have any confidence in their service department and will not recommend them to anyone. Which means I will not return for my next vehicle purchase or recommend them for service or sales.
Too hard, I don't know, sick as Covid-19 Virus
I have visited this location a couple of times, talk about excuses from service dept, if it isn't "I don't know the part I am looking to order"....really, talk about advertising, nothing is disgusting as attitude of "I don't know". I research my extended contract for my vehicle before I go in, These untrained wanna be professionals should have some kind of reference, or as sophisticated as things are nowadays, notes, to refer to that would ASSIST the consumer instead of totally DISCOURAGE receiving service. This location is the oldest and only location in Murfreesboro........it shows.......from their staff to their............merchandise......ALL.
Great Experience - Work with Ron Radcliffe!
Ron took great care of me and completed a deal including trade mostly by email. He even had my new RAM 1500 Laramie delivered to my house. He went above and beyond to answer my many questions and concerns throughout the process. I took delivery yesterday and he has already followed up two times to make sure I’m happy, very nice not to have the typical take your money and run sales guy. I also brought my own financing and Ron was very honest and not pushy to use dealer finance. Look forward to working with Ron and Beaman in the future, highly recommend.
WORST DEALERSHIP EVER
Worst experience ever at a dealership. Very unprofessional in their business practices. After may emails and texts, the salesman “pawned” us off to another salesman who didn’t know anything about our conversations, all because we were in the market for a new car because he didn’t make but $150 on a new car. It was awful. Then when we arrived at the dealership, they would not honor the price that the first salesman had quoted us!!
Service after the sale is pitiful at best, make sure you make a detailed list of any concerns or issues prior to purchase. Service department is pitiful.
Service after Sell
Buying process was good, but once you purchase you are on your own. Do yourself a favor and find a dealer that cares about it customers. Beaman absolutely does not fit the bill!
Just bought a new Dodge Ram!! This is my first purchase in 14 years!!! I was so excited and Chris Greene met me right when I walked in. His enthusiasm and expertise helped me feel right at home. (If you can get past that he is a Patriots fan, you will love him.) I knew exactly what I wanted and what I wanted to pay and he didn't try to haggle me or get me to upgrade. He even offered me to test drive a V6 instead of the V8 so I could see the difference between the two. Chris also got me top dollar for my trade in. After looking at the bluebook value I know he got me more than what my car was worth. He helped me set up the blue tooth and other features that were offered in the car, and even though it was late they turned the popcorn machine on for me and popped me a new batch. If you want a smooth and easy car buying experience, go to Beaman in Murfreesboro and ask for Chris.
Everything was handy, smooth, and every question asked had a direct answer. Mickey Dolan helped me out tremendously giving me an awesome Car
2017 Dodge Ram
My wife and I were looking for a new truck. Mickey Dolan was our salesman and he was very helpful and pleasant to work with. He went over everything the truck had to offer and we bought it. I was very impressed by the willingness to work with us for the best deal.