Reviews

4.9 out of 5 4.9
82 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 6, 2018

    Excellent experience all around! We always have a great buying experience here. We are on our 5th infinity from Harper and will be back for number 6! Thanks... Tommy, you were wonderful to work with.

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    Dealer Response

    Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Harper Infiniti. Please don't hesitate to reach... out if there's anything additional we can do for you.

  • 5.0 out of 5
    December 5, 2018

    We were looking for this hard to find color combination and found it at Harper Infiniti in Knoxville. We drove it home. A great day!

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    Shopped for a used car
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    Dealer Response

    Hi Larry! We're so happy to hear that you had such a great experience. So glad that you were able to find the color combination you wanted here a...t our dealership. We're looking forward to your next visit with us!

  • 5.0 out of 5
    December 5, 2018

    I found the car I was looking for on-line and contacted the dealership by email; Tommy got right back to me. I hate car shopping and always expect the... worst experience. Tommy was very professional and responsive as was everyone else we met during our visit. It was the best car buying experience I've ever had. Since purchasing my car in April, I've taken it to the dealership for oil changes. No appointment necessary, excellent service team and customer service. I am very pleased with my purchase.

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    Shopped for a used car
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    Dealer Response

    Marge, we're happy to hear you had such a positive experience. Our team strives to deliver an excellent customer service, and are glad you found ...this to be the case during your visit. We're looking forward to your next visit with us!

  • 5.0 out of 5
    December 5, 2018

    Harper INFINITI is just so good to work with! Any issues I have had with the car, Harper has handled beautifully. I'm extremely pleased with all the... encounters I have had with them. AND I love my INFINITI QX30, it's so fun to drive.

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    Dealer Response

    Hi Julie! We're so happy we were able to help you out! Until the next time we meet, take care!

  • 5.0 out of 5
    September 19, 2018

    I have bought Infiniti’s from Harpers for over 15 years and will continue to buy from them because of their excellent staff, service and facilities.... I’ve been completely happy every time I’ve dealt with them and would highly recommend them.

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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    August 17, 2018

    our experience was great,from beginning to end. Jerrod was very easy to work with, he was very informative. I love the car.

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    Dealer Response

    George, we are so happy to read such a great review about Harper Infiniti! If you ever need anything else from us, please feel free to give us a call ...or stop by. Have an awesome day!

  • 5.0 out of 5
    August 4, 2018

    I initially spoke with Tom V. When purchasing my vehicle as I was out of state. Tom made the process very easy and handled the deal seamlessly with RJ... once I arrived at the dealership since Tom had a vacation plannned for the day. Both gentlemen were extremely friendly and courteous. My least favorite part of buying a car is the financing but at Harper RJ was on top of his game and it was a very pleasant experience. I test drove the car/financed it and was out of there in approx 2 hours which was only due to the fact that I kept chit chatting with the staff. Would definitely recommend Harper to anyone looking for a vehicle they may have on their lots and to talk with either of these gentlemen as I know you’ll be happy. Thanks again guys!

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    Dealer Response

    Hi Justin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We'r...e always happy to help!

  • 5.0 out of 5
    July 17, 2018

    It’s difficult to imagine another dealership that provides such excellent and reliable service to their customers. Informative, conscientious and... unfailingly pleasant, both sales and service departments take their jobs seriously. Add to that an array of fine vehicle choices and there’s little need to think about going elsewhere. I recently replaced an Infiniti Q40 with a Q50 and the detailed explanation of the vehicle’s packages was clear and precise. Also appreciated was a follow up call from the salesman, Jared Henson, who clearly knows the Infiniti line very well. All tolled: it’s a pleasure to do business with Harper.

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    Dealer Response

    Judith, thank you for your kind review; we are happy to pass along your comments to the team here at Harper Infiniti! We hope to see you soon!

  • 5.0 out of 5
    July 3, 2018

    The experience at Harper Infiniti was the easiest and the staff most professional. They understood what we wanted and made the sale. I would definitely... purchase from them in the future.

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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    June 23, 2018

    We love Harper!! We have been customers for years and have never had a problem. Everyone is awesome....from sales to the service department! We love or... QX80!

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    Dealer Response

    We are so happy to read such a great review about Harper Infiniti! If you have any further questions, please give us a call. We're always happy t...o help!

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