Reviews
We dealt with sales rep.
We dealt with sales rep. Rosemarie. I had explained to her I live 2.5 hours away and could not easily make the drive to look at a 2014 F-150 XLT and asked if we could FaceTime to look over the truck. While on the call, we asked if there was any damage, she replied no, then I mentioned damage I knew about due to the pictures and she back tracked. She tried to hide a tear on the bed cover, as well as a very evident 1 inch tall bead of flex seal that ran across the entire rim of the truck bed. We decided to drive the 2.5 hours to look at the truck and immediately noticed significant rust when we pulled up; so significant in fact that when you look at the tire tread, your eyes are immediately attracted to the rust behind it. There was no way she didn’t see it. Sales rep. Rosemarie was more than fine with waisting a total of 5 hours out of 3 people’s day, in an attempt to make a sale. Disappointing and unprofessional.
We dealt with sales rep.
We dealt with sales rep. Rosemarie. I had explained to her I live 2.5 hours away and could not easily make the drive to look at a 2014 F-150 XLT and asked if we could FaceTime to look over the truck. While on the call, we asked if there was any damage, she replied no, then I mentioned damage I knew about due to the pictures and she back tracked. She tried to hide a tear on the bed cover, as well as a very evident 1 inch tall bead of flex seal that ran across the entire rim of the truck bed. We decided to drive the 2.5 hours to look at the truck and immediately noticed significant rust when we pulled up; so significant in fact that when you look at the tire tread, your eyes are immediately attracted to the rust behind it. There was no way she didn’t see it. Sales rep. Rosemarie was more than fine with waisting a total of 5 hours out of 3 people’s day, in an attempt to make a sale. Disappointing and unprofessional.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Always pleased.
Always pleased. Honest, professional and do a great job. Zach Hester is professional, knowledgeable and polite.
Always pleased.
Always pleased. Honest, professional and do a great job. Zach Hester is professional, knowledgeable and polite.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Terry, it's great to know you're always pleased with our service at Harper INFINITI. We'll pass your compliments on to Zach and the rest of our team!
Harper was great!
Harper was great! They understood our needs and got everything done that needed to be done in a timely manner!
Harper was great!
Harper was great! They understood our needs and got everything done that needed to be done in a timely manner!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that our team at Harper INFINITI was able to meet your needs and provide a timely service. Thanks for sharing this positive feedback!
Very easy process and considerate of my time.
Very easy process and considerate of my time. Greg was very knowledgeable and great to work with.
Very easy process and considerate of my time.
Very easy process and considerate of my time. Greg was very knowledgeable and great to work with.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that Greg was great to work with. Thank you for choosing Harper INFINITI.
Always a pleasure doing business with Harper Infiniti
Always a pleasure doing business with Harper Infiniti team. Very friendly staff and excellent service.
Always a pleasure doing business with Harper Infiniti
Always a pleasure doing business with Harper Infiniti team. Very friendly staff and excellent service.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Robyn, we're delighted to know you've had consistently positive experiences with our team at Harper INFINITI. Thanks for your kind words about our staff and service!
Personnel were polite, professional and attentive.
Personnel were polite, professional and attentive. All aspects of the transaction were explained in detail.
Personnel were polite, professional and attentive.
Personnel were polite, professional and attentive. All aspects of the transaction were explained in detail.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the exceptional sales experience.
Thank you for the exceptional sales experience.
Hi Jeff and Sherry! The Harper INFINITI team is grateful you had a five-star experience. Thank you for sharing and leaving a review. Enjoy your new ride!
Harper Infiniti wants to make lifelong customers and they
Harper Infiniti wants to make lifelong customers and they do a great job. I purchased a 2017 Nissan Murano from them in August 2023. Greg Eversole could not have made the process easier. I was coming from Georgia and he communicated with me a lot and we set up the sale as much as possible beforehand. On the day of the sale, he made everything go smoothly. Dennis Treptow, the finance manager, made that process very easy. Allen Brooks, the general manager, talked with me to make sure that I was happy with everything. It was a great car buying experience.
Harper Infiniti wants to make lifelong customers and they
Harper Infiniti wants to make lifelong customers and they do a great job. I purchased a 2017 Nissan Murano from them in August 2023. Greg Eversole could not have made the process easier. I was coming from Georgia and he communicated with me a lot and we set up the sale as much as possible beforehand. On the day of the sale, he made everything go smoothly. Dennis Treptow, the finance manager, made that process very easy. Allen Brooks, the general manager, talked with me to make sure that I was happy with everything. It was a great car buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
David, it's fantastic to know that our team at Harper INFINITI made your car-buying experience smooth and easy. We're glad Greg, Dennis, and Allen could assist you throughout the process. Enjoy your 2017 Nissan Murano!
It was a great buying experience.
It was a great buying experience. Everything was quick and easy. Rose Marie was fantastic to work with.
It was a great buying experience.
It was a great buying experience. Everything was quick and easy. Rose Marie was fantastic to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know you had a great buying experience with us at Harper INFINITI! Your kind words about Rose Marie are much appreciated. Thanks for choosing us and enjoy your new ride!
Service is always exceptional but there are at least 3
Service is always exceptional but there are at least 3 attempts to solicit feedback the week after service via texts and emails before a thorough assessment of repair job can be made and accurate feedback given.
Service is always exceptional but there are at least 3
Service is always exceptional but there are at least 3 attempts to solicit feedback the week after service via texts and emails before a thorough assessment of repair job can be made and accurate feedback given.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review! We appreciate your feedback and will take it into consideration moving forward. If you have any further questions or concerns, please don't hesitate to reach out. Have a great day!
Professional and customer oriented dealership.
Professional and customer oriented dealership. Work explained up front without surprises. Car is washed afterward.
Professional and customer oriented dealership.
Professional and customer oriented dealership. Work explained up front without surprises. Car is washed afterward.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate the kind feedback and hope to see you again at Harper INFINITI. Safe travels!