Mercedes-Benz of Nashville

⚠️ Misleading, Unethical, and Financially Harmful I am posting this review to document a serious issue with Mercedes-Benz of Nashville in Franklin, TN regarding delayed payment after selling my vehicle. I sold my car on December 12 and was explicitly told that payment would take approximately four weeks. I relied on that timeline in good faith. After the four-week period passed, I learned that the dealership did not pay off the vehicle until December 30—nearly three weeks after taking possession. I was then told that receiving my proceeds could take up to 60 days, a timeline that was never disclosed at the time of sale. The most troubling part was being told by the salesperson that the dealership can “legally float the money for 60 days” and that large companies hold customer funds to earn interest. Hearing this explanation directly from a Mercedes-Benz representative was deeply unprofessional and completely unacceptable—especially from a luxury brand that claims to value trust and customer service. I also informed them of a family emergency and requested expedited handling. No meaningful action or escalation occurred. This review serves as a warning: get all payment timelines in writing and do not rely on verbal assurances from this dealership. Transparency and customer care here are severely lacking.

The transaction was very easy. Tyler Trench was great to work with, and he took care of everything for us.

I've been trying to get a deal done on a pre-owned SUV for a few weeks, but when it was disclosed that the SUV had only one key and no floor mats, I said that was unacceptable. I had suggested that they get a replacement key from a sister Sonic location and I would forgo the floor mats...they said no. Multiple calls have been placed to the GM (J. Haas) - with no response. I was willing to fly to Nashville and drive the SUV back to NC, but I feel this dealership lacks professionalism and customer focus.

I've been trying to get a deal done on a pre-owned SUV for a few weeks, but when it was disclosed that the SUV had only one key and no floor mats, I said that was unacceptable. I had suggested that they get a replacement key from a sister Sonic location and I would forgo the floor mats...they said no. Multiple calls have been placed to the GM (J. Haas) - with no response. I was willing to fly to Nashville and drive the SUV back to NC, but I feel this dealership lacks professionalism and customer focus.

Our salesperson Hasan was fantastic. He explained the features clearly & was very nice & we enjoyed working with him. The finance guy explained everything clearly regarding the warranty packages & financing. He was also great to work with.

Greg Miles was a wonderful salesman and made the entire process smooth and easy to understand. Great experience!

Our trip to Mercedes Benz of Nashville to look at a new car was very pleasant and the young man that helped us was exceptional. He walked us through all the purchasing steps easily and explained and showed us how all the technology on the car worked. We purchased the car we came to look at and could not be more pleased. MB of Nashville gave great service and we were very happy with the outcome.

Salesman was very knowledgeable, polite and professional. Not real happy with trade in evaluation but didn?t have a lot of choice. Facilities were clean and accommodating

Allowed for a positive comfortable purchase. Greg was excellent to deal with and allowed time to ensure proper selection. Additional the finance team worked with us in exploring options- very helpful.

The buying experience was good the service department did well in the service of the vehicle . I will continue to have my vehicle service there.