Rusty Wallace Ford

I was looking for a new truck and decided to take a test drive and landed at Rusty Wallace Ford in Dandridge. Isaiah Sawyer was my sales rep and really did a great job with all of my questions and requests. While they did not have exactly what I was looking for on the lot that day, they had one delivered the next day! Having owned a new F150 (2006), I knew that Ford would at least meet my needs. I purchased a Ranger XLT this time and I can say it is not the Ranger from back in the day. This has exceeded my expectations over and over again! I’ve owned it for a little over a month and am incredibly pleased with this purchase! Isaiah Sawyer was knowledgeable, helpful, laid back, and trustworthy. We've been a “Ford family” for a long while and we will continue to enjoy our daily routine in the comfort and safety of a Ford. Thanks again for a fantastic experience!

Rusty Wallace Ford is a great small town dealership that goes above and beyond making customers comfortable and treated like family. Thank you Chris and Robert for your special attention to our needs.

Brandon had professional service and advice and very good knowledge of the vehicle. The five star service means everything to me.

Kevin was a very attentive and energetic young man. He made this whole process fun and easy and i would definitely go back and recommend this dealership!

Great salesperson . Great finance manager. Great person to work with. The service department is terrible.

JACOB RHODES, a very nice and helpful young salesman. expedited the sale, answered all my questions, and helped the buying experience to be a positive and enjoyable one. the staff at Rusty Wallace Ford were also easy to deal with and helpful. THANKS

Chris made my car shopping experience so fun and stress free. I will definitely recommend him to anyone who is looking for a new vehicle. Thank you so much Chris! You are amazing!

Brandon. Best and quickest deal I’ve ever made. Highly recommend them. No high pressure. Great to deal with.

The two salesmen, Brandon and Chris, were very attentive to our needs and what we were searching for in our next Ford Explorer. Both of their follow-ups with us were top level. Could not ask for two better sales personnel to work with during our buying process. However, the detail people were the opposite extreme. The Explorer had sticky substance on the 3rd row seating and other areas that were not cleaned. It seemed, the detailer just wanted to cover as much as the could with Armor All without proper cleaning first. Explorer had black "skins" over the original wheels that were shiny. I wanted the skins or hubcaps put in back of the Explorer but they were not. Finance department did not prepare our paperwork properly. We had no trade. But paperwork did not show our sizeable down payment and left off the $1,000 we gave them to hold the Explorer for us. This reflected in a $1,000 overcharge, which was quickly refunded. Reason for the 4 stars was Brandon, Chris, and Sales Manager we spoke with were very professional.

Robert and his tea are top notch. Not only do I use them for my commercial truck needs in business, but I have bought two cars for personal use there this year too. Excellent staff with excellent attitudes! Special shout out to Olivia for all her assistance with my many vehicle needs this year.