Reviews
Durrell is always kind and on top of what’s going on with
Durrell is always kind and on top of what’s going on with a smile
Durrell is always kind and on top of what’s going on with
Durrell is always kind and on top of what’s going on with a smile
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
This review means a lot to us, Pamela! Thank you for choosing Greenway Kia of Hickory Hollow.
Durrell took the time to determine eligibility of my
Durrell took the time to determine eligibility of my services for an out of state service contract. I come here vs my home dealership bc they are faster and do great work. He was polite and very helpful.
Durrell took the time to determine eligibility of my
Durrell took the time to determine eligibility of my services for an out of state service contract. I come here vs my home dealership bc they are faster and do great work. He was polite and very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Chris - We appreciate your business and stellar feedback about Durrell and his team. Thank you for choosing Greenway Kia of Hickory Hollow!
Amazing custom service awesome.
Amazing custom service awesome. Communication very well satisfactory . Very friendly, supported answering questions and explaining
Amazing custom service awesome.
Amazing custom service awesome. Communication very well satisfactory . Very friendly, supported answering questions and explaining
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Barbara, thank you for choosing Greenway Kia of Hickory Hollow and for sharing your kind words about our team!
Got a tow bar installed on my month old 2025 Telluride on
Got a tow bar installed on my month old 2025 Telluride on 7/3/25 and after install the brake lights were permanently on even with car not turned on. Mechanic didn’t do final inspection and I had no idea of this issue until I was packing the car to head out of town to Georgia the next day to spend the 4th with family and buy a boat. Needless to say my trip was cancelled as I cannot drive 7.5 hours with my brake lights permanently on and drive back with a boat and trailer with brake lights on constantly. Additionally, I drove home 7/3 with improperly functioning brake lights (unknowlingly) which could’ve resulted in an accident. I had to disconnect the battery so my battery didn’t die until I could bring it back to the dealership. Took car back 7/5 and the service advisor Michael immediately said he couldn’t fit me in. After me getting upset and explaining I cannot safely drive my car, he finally said he would have someone check it out. All the mechanics did was unhook the tow bar wiring and I was told I would have to bring it back 7/7 to have a master mechanic look at it. I live an hour away, this is costing me 6 extra hours of drive time, I lost a holiday weekend with my family in Georgia, and lost the purchase of a boat because the mechanics and service couldn’t take a few extra minutes to ensure everything was working as it should at the time of the tow bar install. Michael had no sense of trying to make it right at all. Service was totally unacceptable. Still have to bring my car back on Monday and miss hours of work because of this error.
Got a tow bar installed on my month old 2025 Telluride on
Got a tow bar installed on my month old 2025 Telluride on 7/3/25 and after install the brake lights were permanently on even with car not turned on. Mechanic didn’t do final inspection and I had no idea of this issue until I was packing the car to head out of town to Georgia the next day to spend the 4th with family and buy a boat. Needless to say my trip was cancelled as I cannot drive 7.5 hours with my brake lights permanently on and drive back with a boat and trailer with brake lights on constantly. Additionally, I drove home 7/3 with improperly functioning brake lights (unknowlingly) which could’ve resulted in an accident. I had to disconnect the battery so my battery didn’t die until I could bring it back to the dealership. Took car back 7/5 and the service advisor Michael immediately said he couldn’t fit me in. After me getting upset and explaining I cannot safely drive my car, he finally said he would have someone check it out. All the mechanics did was unhook the tow bar wiring and I was told I would have to bring it back 7/7 to have a master mechanic look at it. I live an hour away, this is costing me 6 extra hours of drive time, I lost a holiday weekend with my family in Georgia, and lost the purchase of a boat because the mechanics and service couldn’t take a few extra minutes to ensure everything was working as it should at the time of the tow bar install. Michael had no sense of trying to make it right at all. Service was totally unacceptable. Still have to bring my car back on Monday and miss hours of work because of this error.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for telling us about this. We are very sorry to hear that you had a negative experience and hope to resolve this for you during your next visit.
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Durrell was very helpful and friendly.
Durrell was very helpful and friendly. He was great with communication because I had to pick up my car the next day
Durrell was very helpful and friendly.
Durrell was very helpful and friendly. He was great with communication because I had to pick up my car the next day
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Durrell provided helpful and friendly service at Greenway Kia of Hickory Hollow. It's great to know the communication was smooth for your car pickup. Thanks for sharing your experience!
My car is in the care of professional Mechanics.
My car is in the care of professional Mechanics. I appreciate the work they do. The customer service rep. Was very courteous, and explained, the recommendation chart to me . Very professional young man.
My car is in the care of professional Mechanics.
My car is in the care of professional Mechanics. I appreciate the work they do. The customer service rep. Was very courteous, and explained, the recommendation chart to me . Very professional young man.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Sharon, we're happy to hear that our team at Greenway Kia of Hickory Hollow provided you with professional service and courteous assistance. Thank you for sharing your experience!
This dealership was absolutely amazing!
This dealership was absolutely amazing! Very easy people to work with and willing to help you find something within your budget!
This dealership was absolutely amazing!
This dealership was absolutely amazing! Very easy people to work with and willing to help you find something within your budget!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that you had such a positive experience at Greenway Kia of Hickory Hollow! Our team is always here to help make the car-buying process smooth and budget-friendly. Thanks for choosing us!
For a vehicle buying experience which is always trying,
For a vehicle buying experience which is always trying, to say the least. Our salesperson, Madeline made it less stressful with her expertise and knowledge of. the field. ,Thank you, Madeline. Dee & Joel Mayberry
For a vehicle buying experience which is always trying,
For a vehicle buying experience which is always trying, to say the least. Our salesperson, Madeline made it less stressful with her expertise and knowledge of. the field. ,Thank you, Madeline. Dee & Joel Mayberry
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dee & Joel, we're delighted to hear that Madeline made your experience at Greenway Kia of Hickory Hollow less stressful with her expertise. Thank you for choosing us and sharing your positive feedback!
Lowest prices and very easy to work with.
Lowest prices and very easy to work with. Very knowledgeable salesman, Tez and Scott helped us through the decision making and gave us a great deal.
Lowest prices and very easy to work with.
Lowest prices and very easy to work with. Very knowledgeable salesman, Tez and Scott helped us through the decision making and gave us a great deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mark, we're delighted to hear that Tez and Scott provided you with a great experience at Greenway Kia of Hickory Hollow. Enjoy your new vehicle!
Valerie was great during my purchase and loved working
Valerie was great during my purchase and loved working with her. The dealership was very clean and the amenities made the car buying process very comfortable. Love my 2025 Telluride!
Valerie was great during my purchase and loved working
Valerie was great during my purchase and loved working with her. The dealership was very clean and the amenities made the car buying process very comfortable. Love my 2025 Telluride!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Erica, we're delighted to hear that Valerie and the Greenway Kia of Hickory Hollow team made your car-buying experience comfortable. Enjoy every moment with your new Telluride!