Bob King Hyundai

I loved my new Sonata Hybrid Limited! However, one year later, in April 2025, I took my car to Bob King Hyundai on Silas Creek Parkway for servicing. After picking up my car that Friday, I headed to the Biltmore for the weekend. While climbing the mountain, my car went into limp mode, slowing down to 35 mph and refusing to go any faster. The check engine light came on, and the engine started making strange noises. Concerned that the dealership hadn’t put enough oil in the engine, I managed to drive it to an O’Reilly Auto Parts store. To my surprise, it turned out that the technician at Bob King Hyundai had actually overfilled the engine by more than two extra quarts, which caused the crank to float. I stopped by the Hyundai dealership in Asheville, NC, where they confirmed that the technician had indeed put in too much oil after draining and measuring it. Unfortunately, the engine was ruined, and I chose to get a new vehicle rather than replace the engine, which would have lowered my car's resale value. Despite this issue, I continued to trust Bob King Hyundai because Matt, the service manager, assured me that they had let the technician go and that he would look out for me moving forward. However, on July 7, 2026, my new car went in for an oil change and to address some other issues. They didn’t finish working on my car until July 10, 2026. When I picked it up that Friday afternoon, I checked the oil level the next morning, as I always do, and noticed that the oil was still black. It became clear that the oil had never been changed (see pictures). Additionally, the interior of my car required detailed cleaning because the technician had left greasy handprints everywhere (see pictures). To make matters worse, they are now trying to invoice me $180.00 for the rental of their loaner car! New buyers, beware! I try to be a patient and understanding person, but this last visit is where I draw the line. I do not recommend this dealership; I wouldn’t even trust them to grease the chain on my bicycle. I will never return, and they will never touch my vehicle again! I plan to go to another Hyundai dealer for my service needs.

This story is going to sound like a complete fabrication but I assure you it 100% true. I purchased a 2025 Certified Hyundai Tucson hybrid AWD 2 months ago in March.The first time I needed to use the air conditioner in said vehicle I found that the air conditioning didn’t work. I took the Vehicle to Bob King’s Hyundai service department for repair. While waiting for the vehicle repairs this 1st day my wife and I looked at the inventory of cars at Bob King’s Kia ( sister dealership owned by Bob King Hyundai). We Purchased her a Certified 7000 mile Hyundai Kona this same day. ON THE DRIVE HOME THE 7000 mile Hyundai Kona started making a very loud noise that required it be taken back to Bob King Kia the very next day for repairs. They kept my Hyundai Tucson 2 days and said it was low on refrigerant = 2 days for recharging the air conditioning system. I got the vehicle back and I had it 1 day and the air conditioning system no longer would work again. I took it back to Bob King Hyundai a day later. After an additional 2 days I received a phone call from Bob Kings Hyundai service dept saying that the air conditioning compressor needed replacing and I would have to wait for shipment of parts for repairs to be made.I then asked about a loaner vehicle that I was promised but never received. A few more days go by with NO contact from Bob King’s service dept on the status of my vehicle so I called them. I was told the problem now is the expansion valve and repair would require that I wait on shipment of parts again. Again I waited for Bob King Auto to complete repairs. A total of 8 days go by with no contact from Bob King Auto unless I called them first leaving request for return status replies. On the 8th day I received a Bluelink chime on my phone app. saying that my car was being driven. I assumed that it was being tested driven after repairs. Several hours go by with no phone call from Bob King’s Service department so I look online @ Bob King’s Hyundai website to view the status report on the repairs to my Hyundai Tucson. It is now 1740 (5:40) in the afternoon. The service dept closes at 1800 (6:00 pm). I call Bob King’s Hyundai service dept and ask for the Service manager. I arrange for pickup of my Hyundai Tucson after hrs. I drive it home and guess what the air conditioning system still DOES NOT WORK. A total of 2 separate warranty repairs and 11 days without a vehicle ( I never received the promised loaner vehicle).I call Bob King’s Service department and ask for the service manager (who gave me his business card yesterday with the statement “ if you need anything call me directly” ) I am told he would have to call me back. Surprise…Surprise ….,I got NO return call again from Bob King’s Autogroup. At this point I would have to say that Bob King’s Auto has been the WORST buying experience I have participated in and could NOT recommend them to anyone for any future Automotive needs

We recently bought a 2026 Tucson Hybrid. The car is an A+ the experience was a D-. The sales and finance staff jerked us around and dealt with us unethically at every turn. They never followed thru with promises and rarely returned emails in a timely manner.

After owning my SUV for just a month, I noticed a very loud rattling noise while driving from Winston to Raleigh. It turned out that my passenger seat was vibrating and rattling loudly. To document the issue, I recorded a video of the noise and the seat’s movement as evidence. Additionally, on four separate occasions, my front collision detector was deactivated while driving. I managed to capture two photos of the disabled warning icon on the dashboard—this happened during clear, sunny conditions with no obstructions. Anticipating a typical “No issue found” response, I submitted the evidence to the service center to support my concerns. Unfortunately, this did not seem to influence the response from either the manager or the technician. Because they couldn’t replicate the problem, they took no action after keeping my SUV for six days. For the first three days, I was forced to work from home since no loaner vehicle was offered. After pressing the service manager, they finally provided me with a venue. Overall, this experience has left me very worried about the quality of service my SUV will receive at this center going forward.

Add an appointment to drop off my vehicle for just a diagnostic check. Not one person greeted me, smiled at me, asked me why I was there... pretty much had to ask for help. When I stated I had a warranty that covered anything and everything, as that is what I do for a living, the manager wanted to argue with me and tell me what was and was not covered. I was also told that any diagnostic I requested would be a separate charge. I do this for a living. It's one diagnostic to tell you anything and everything that's wrong with the vehicle. Charging separate diagnostics does not make sense and is clearly a money maker. If people are going to be unfriendly and want argue with you when you walk in the door, what do you think they're going to do with your vehicle? Go to Modern!

I purchased a used 23 Sante Fe Calligraphy with approximately 25K miles from the Genesis Store next to the Hyundai dealership from Henry Hernandez, he was pleasant and courteous thru out the transaction. BTW this is my 4th purchase from the Bob King Group! We took it on a very short test drive and it seemed good, so we got back to the dealership and struck a deal. On the way home with my new to me car I kept feeling a thumping in the rear of it and the store had already closed or I would have taken it back. On my way to work the next morning @ 6 a.m. the thumping become more pronounced and I thought I should stop by a tire store to see if a tire might be bad, I was told the belts in the tires were good (no broken belt in the tire) but they were shocked that Bob King passed the inspection on the vehicle because of the tread bars where barely passable. So I thought that's my fault for not examining closer and I bit the bullet and bought 4 tires for the tune of $1100.00 thinking that would fix it! NOPE it rode better but every turn I made it felt like the tire was coming off, also I was looking at the owners manual and found the previous owners paperwork ( Bill of Sale, Contract, Credit info, ECT) as a finance manager myself that's a HUGE consumers act violation so I immediately shredded all of that at work. I took it back as soon as I had a day off that week and a service tech looked at it and even test drove it with me in the car and he immediately felt it and stated it was a bad rear differential. And from a previous KIA purchased from Bob King Kia our transmission fell apart with 22K miles on it so what i do know is once you start breaking factory seals you time is limited before a major issue arises so I thought I'll trade it in and lease a new one but of course my trade was not worth no where near what I paid for it, the new lease payment was almost a hundred dollars more a month and that was working with the GM and partner of Bob King Inc. So now they are putting in a new rear end in it and I'm stuck with something I don't trust, and by the way that's our 4th and final car I'll purchase from Bob King. To say I'm disappointed in them is a major understatement and I will shop at other dealers in the future. Do I have any legal recourse? You can bet I'm looking into it.

Bob King Hyundai’s service department has completely turned things around and is now a place I can trust with my vehicle. In the past, my experiences weren’t great. However, since their new Service Director, Mathew, took over, the difference is night and day. The team now goes above and beyond to take care of both you and your car, making sure every need is met with professionalism and care. I used to dread coming in for service, but now I have complete confidence that my car is in good hands. Highly recommend!

In my opinion, this is the worst car dealership service department that I have ever dealt with in 2 countries. They refuse to be accountable for $3,006 worth of damage to the hood and trim of my car after the car was in there shop for an engine issue. I saw the car in the service bay mid October last year and the hood was full up. I picked the car up 2 weeks later and drove it back to Florida. When I opened the car hood for the first time a few months later, the hood crinkled and resulted in damage to not only the hood but also the trim. The hood was totally out of alignment and I sent them photos to prove it. Further, the hood shocks were not functioning. I contacted the dealership and left messages. I did receive a phone call back from a service person stating that I couldn't prove it was the dealerships fault since all the personnel working in the service department, including the manage, when my car was in for repair, were let go. I wrote numerous letters to the owner (2 of the letters were certified) but once again no answer. I had called 30+ times with no success until I finally reached the General Manager. He never returned my calls like he said he would. Not surprising. When I finally did talk to him he stated that I was the one who caused the damage because I opened the hood. Really??? Don't look for any customer support from this organization.

Rated one star as it wouldn’t accept zero stars. I don’t like leaving negative reviews, as I’m aware that things are often out of peoples control and it’s not a perfect world, but people need to be aware. This place is badly mismanaged and the worst part is they don’t seem to care. This was the worst experience I’ve ever had in my life. I brought my Genesis in due to a brake recall. I even provided them a copy of the technical service bulletin. After charging me almost $800 to replace both my front and rear brakes, the brake pedal still went to the floor. I had to return the vehicle and they had it for almost 2 months without updating me on its progress (even when I called to find out what was going on). I finally had to go to corporate to get help (which wasn’t much better than the dealership). When I finally picked the vehicle up, they seemed excited to inform me of the great revelation they discovered… that there was a technical service bulletin for a brake recall!! It was difficult not to laugh at the incompetence of this place.

RUN Pitiful, non responsive regarding the fraudulent lease that they sent to Hyundai Motor Finance