Bob King Hyundai

Love the car hate the after the sale service. Made an appointment for the first oil change and service check. The appointment was for 12:00 they didn't finish with the car until 5:45 pm and had asked if we could pick it up the next day. I refused!!! I was also told that they don't represent Hyundai. Most miserable experience ever. I'm going to go back to Honda.

Bought a vehicle in February in May took in to have a checkup came back to being over 2000 dollars in work needing to be done seems to me it should have been taken care of before I bought the vehicle. Buyer beware..

My husband has an appointment at 12:30 PM today and at 5:30, they told him they would want to keep the car overnight. He has a job and needs a car and that is unacceptable. Not unexpected, as previous experiences have been awful.

I purchased a 2013 Mazda5 that looked great on paper; One owner, only 141,000 miles, good Carfax, good reviews etc. I picked it up on Friday evening only to have a check engine light and the first sign of trouble show up not even 2 days into ownership. When I went to bring the car back this morning for Bob King Hyundai to check out what was wrong with a car they just sold me not even 3 days ago, it wouldn't even start. The car is dead! I have called them FOUR times today trying to get answers and the manager STILL hasn't called me back. I am frustrated and very upset to have a car that I can't even drive.

We had a wonderful experience in the purchase of our new Palisade Calligraphy. We told Mo what we were looking for, color, specs and price and he delivered! He spent a gracious amount of time with us to familiarize us with the vehicle and it's bells and whistles. We are repeat customers to the dealership as we have had a wonderful experice with our first Genesis purchase. Call Mo and let him help you find your dream car too!

We bought a used car here a Hyundai Genesis coupe, but, of course, that process is all smiles, handshakes, yes sir and no sir, we'll do whatever it takes to make the sale and make you happy. But heaven forbid you have to go into their shop. My son's car has been there maybe a total 7 months +/- this time both times there's always an excuse. Well, we're waiting for the warranty company to call us. Then it's, well, maybe you need to call the warranty company, with weeks in between the back and forth conversation about that warranty and if I wouldn't have called them " dealership" we'd still be waiting. Well, they ended up putting a new motor in it. That motor came with a warranty. I've asked several times because it's back in the shop again with a blown head gasket, I asked them to check the warranty on the new motor, it came with a one year, 12000 mile warranty, Because right now there are two warranties: the warranty on the new motor and our extended warranty. So in order to fix it, they started with the extended warranty, which, for me, I thought the new motor warranty ought to cover its only got maybe 300 miles on that new motor. It took a month of asking to find somebody to do that. Finally I was told that the new motor warranty was going to cover it and cover most of the parts and labor, next email I get was now they want all these tests ran on it. Communication is non-existence. You have to beg for somebody to talk to you, I finally had to go by there to get someone to talk to me. Finally, the car was diagnosed. "this time " when it went in after the new motor was put in it for the second time for over heating, It has blown a head gasket... that's what we were told, so let the warranty calling begin. So my sons friends sees it being driven Sunday afternoon and calls him, somebody from the shop drove it over the weekend without telling us, so my son calls guy over the shop, he says, yes we forgot to tell you about this. Why dive it, to evidently to do those tests on it. I guess the mechanic drives it on Saturday and Sunday to get it up to a certain temperature...can't do that during the week. So I guess he took it home and worked on it. I'm not sure how much more damage was done by driving a car with a blown head gasket leaking water into the oil system, but after the test was done at the "mechanic's house", had to be there because my son went to the dealership Sunday night to see if his car was there, because remember we didn't know it was gone off the dealership lot, for the weekend he thought it was stolen. But after the test we are now told the head gasket isn't blown!! So now we're back to we don't know what's wrong with it...I'm sure theres another month or two we wont have the car, just beware of using this shop if anything ever goes wrong with your car. And I think there's a high turnover rate every time I go I talk to somebody new. I'm trying to get in touch with a lawyer now to try to figure out this North Carolina Lemon Law!

I took my car in 2 days ago for a recall. They sent me a video of my filters and tires sk they could try to get me to agree to work that was NOT requested. I asked them to complete the recall so I could pick up my car. I have called over 30 times and still NO call back! I am having surgery next week and need my recall to be complete and a call to pick up the SUV. Is that too much to ask. I have bought a couple of vehicles from them but I guess that they no longer want my business.

If I can prevent one person from doing business with Bob King then I have accomplished my goal. These people are very deceitful and unprofessional. I and my daughter purchased in full a 2011 Ford from Bob King Hyundai on 3-20-23 . The car was to be registered in NJ. We paid for all of the documentation and title fees for this transaction. Once my daughter returned to NJ to get the vehicle placed on her Lyft account, she was denied on two different occasions because the temporary tags were handwritten. On 4-3-23, we emailed our salesman, Matthew to try to to get an update on the paperwork. No response. On 4-10-23, we again emailed Matthew regarding the status of the plates. No response. On 4-11-23, I decided to call and speak to a manager regarding the status. I was put in touch with Bob Cain (not sure of the spelling). He stated that his title clerk was not in the office but, they had been having delays with out of state registrations. He would find out what was going on and let me know. With no response, I went into the dealership on 4-13-23. I was told that it was both Matthew’s and Bob Cain’s day off. I was then put in touch with Ahmad. Ahmad called the title clerk, Kim, who says paperwork is with the NJ DMV and they are backed up but she’ll follow up with them. He says that my daughter would probably have to pay $17 to get an extension at the DMV. I went back to the dealership on 4-17-23 to find out that the paperwork was not sent to the DMV until 4-3-23, which ate up 2 weeks of the temporary plate. My sleuthing caused me to call NJ DMV on 4-18-23 at 10:40am. Low and behold the gentleman that I spoke to had spoken to a rep from Bob King Hyundai an hour ago and informed her that although they located the paperwork, it was missing a document (registration card). Really! They took 2 weeks to send it now it’s missing a document! I waited around to see if they were going to call and admit that they made a mistake, but no another LIE. At 6:03pm, Steve calls and makes no admission, offers no resolve for their delay and error or to provide an extension of the temporary tag. The clerk from DMV also told me that the dealership can get the extension not the customer.

I am not a fan of writing reviews but I am compelled to in this case. We have an 18 Elantra. We have had it about 6 months and in that time, we have experienced an issue with it shutting off randomly. I contacted your Service Department on Feb 21st to have the issue checked. I was told that you are extremely backed up and couldn't get us in until April 11, this past Tuesday. I dropped the car off Monday evening for the 7:30AM appt Tuesday morning. I didn't hear anything Tuesday so called around 3PM and after being sent to a Voice Mail twice, I got a human that told me that my adviser was off. (I guess if the adviser is off, the car doesn't get looked at?) So I had to come by there to get something out of my car so while I was there, I spoke with a man in the maint dept who was very apologetic and said my car would be looked at tomorrow (Wednesday). I get a Text from Deja (Service advisor) that looked very automated. I texted back saying I was disappointed that my car was not checked on the day of my appointment, especially since I had to wait a month and a half to even get in. I was then told via text that my car would most likely not be seen that day and it would most likely be Thursday. Ok, so I text back on Thursday at around 1PM asking if there was any word. I get "Not quite yet sir." that's it, nothing more. Which brings me to Friday. I went all day with no text, no call, Nothing. So, at 5pm, I came back to your shop, and asked to get my Key so I can take my car. and here we are. This is not the way to do Business. Very Unprofessional.

To begin, Kym Smith, the sales team and the finance team were amazing, very helpful, respectful and informative. This post is purely a reflection on the service department! I purchased a car “as is” from them on 9/5/22. I feel like I was sold the car under false pretenses and here is why. The red flags began, when I received a phone call on 9/12/22 stating that the car had not been certified by the service department and it had not been approved to be sold. I was informed that I would need to get the car back to the dealership to have this done. They offered a loaner and brought it to me on 9/13/22. I told them that I thought the alignment was out. She agreed to have the service team fix that while they had it. After 3 days, my car was ready, and returned on 9/16/22. She said they fixed the alignment and the brake rotors. I received no paperwork. On 9/20/22, I started the car, the check engine light was on. When I put it in drive would not move. I called Bob King Hyundai on 9/20/22. They were extremely rude and unwilling to help. After follow-up calls, they did have the car towed, and brought a loaner. Let me note that while I was purchasing the car, the person who was working hard to get the loan explained that if I had more money for my down payment, he could get me approved. He made the comment that I could go down the road to one of the independent dealerships and get approved, but I would not be guaranteed a reliable car, and I would certainly not receive good service and follow up like I would with Bob King Hyundai. Seems ironic considering the lack of communication and disclosure about my vehicle from Bob King Hyundai Service Department since the purchase. Since the purchase I have had the car on the following dates: 9/5/22 day of purchase,9/6-9/12/22, 9/20-22/22 (while awaiting towing to Bob King), 10/18/22 upon return. While it was at Bob King Hyundai, I tried to call the service dept many times. Each time I called, they were unbelievably rude, provided no information about my car and referred me back to the sales department. Each time I have spoken to the sales department, they have been very professional, and kind, yet still were evasive and would not provide updates about the status of my car. No one once initiated calling me to update the status. From the time my car spent at the Service dept.on 9/22/22 to the time it was transported to Ford on 10/10/22, and when it was returned on 10/10/22, I was not told what was wrong with my car and what had been done to fix it. I have only been told that they were waiting to hear from Ford about the warranty. When I was told it was ready, I requested paperwork with service details from Bob King Hyundai’s service dept and from Ford. When Bob King Hyundai brought my car back to me on 10/18/22, the only paperwork given to me was a very brief diagnostic sheet from Ford, stating they did not find anything wrong and that they had not completed any repairs to the alignment and brakes. I found the repair note from alignment and brakes confusing, as I had been told that that had been fixed the first time it was taken back to the service department at Bob King Hyundai. The paperwork also stated that Ford was unable to contact the owner for details regarding the issue. I was never contacted by Ford, no messages were ever left for me to return a phone call. This was not a valid statement from the Ford service department. The only resolution that I visibly saw upon my car’s return on 10/18/22 was that the service light was no longer on. After the car was dropped off on 10/18/22, I drove the car. As soon as I pulled out of the driveway, I noticed that the car began shaking when I hit the gas and turned. I googled manufacturer recalls and common vehicle concerns with 2015 Ford Focus’s, and found that there is a common problem reported with the transmission that begins with a “shuddering upon acceleration”.