Crenshaw Hyundai

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(598 reviews)

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About our dealership

This seller has been on Cars.com since August 2019.
WE PUT YOU FIRST.

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(598 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

My contact with the salesperson was limited.

My contact with the salesperson was limited. I am looking for a car that is not available except for 1 other dealer. The salesperson at this dealer informed me readily that the vehicle I had enquired about was sold. He was not sure when their next one would be shipped to them. He would check during the first full week of July. I have heard from him so I thinking none were scheduled. That seems to be the way it is for the EV that I want. I am starting to think next year. I won't stop looking but am likely to slow down my activity searching for a while.

1.5

Bought 2020 vehicle last week. When opening the back at...

Bought 2020 vehicle last week. When opening the back at home  noticed a small dent with paint chipped down to metal which was rusting. Sent several emails to my salesperson (first one 5/24)  and a text to number saying they were my salesperson thanking me for my purchase. Told them I was asking about the rust spot and also before purchase I was told that a black smudge spot would be removed (wasn't done).  5/25 receive text apologizing for late response asking for pictures to show their shop manager. Sent pictures. Responded that it was a previously owned vehicle and that it was a minor imperfection. Also if I wanted to bring the car back for the smudge spot  would have the cleaner go over the mark.  I answered that I didn't believe that it was a minor imperfection and if I had seen it would not have purchased the vehicle until it was taken care of. They replied that they would check to see if they had the right paint and if repair would be noticeable and wanted me to be happy with purchase. Then another text asking for pictures again. This morning I received a text that whoever I was talking to had checked with their manager and that they had taken the spot into consideration when pricing the vehicle. Okay if that were the case why did they not tell me that to begin with and why did they not show me the spot and explain that it was figured into the price (it seems a reputable dealer would). I suggest that you not lead someone on about repairing the vehicle before checking to see how much it would cut into your profit. That way you wouldn't have to use the excuse that this was figured into the price. Never dealt with this dealership before and after this experience would definitely not recommend.

4.6

We were shopping for a new car and we went to Crenshaw...

We were shopping for a new car and we went to Crenshaw Hyundai first because we purchased a Sonata there 7 years ago . We were happy with the experience then so, it only made sense to go back. Well, we pleasantly surprised to find the vehicle that we were looking for, and we felt that we received a fair deal. Sheena was outstanding and we truly enjoyed her.

5.0

Kevin Phillips, Salesman was very helpful in making our...

Kevin Phillips, Salesman was very helpful in making our selection for a new Santa Fe; very professional. Highly recommend Kevin. Also worked with Mike who was very helpful. Linda & Leonard Robertson

5.0

I was very pleased with the service dept, they were...

I was very pleased with the service dept, they were polite , took care of the problem with my care in a timely manner, I did not have a long wait, they showed me everything they did, I would return there anytime if i have any problems

5.0

Very professional and friendly dealership. Takes time to...

Very professional and friendly dealership. Takes time to answer questions and make sure you are comfortable with any decision that you make. I will come back for another car purchase.

5.0

Employee wiped down my door handle and steering wheel...

Employee wiped down my door handle and steering wheel before returning my car to me. Greatly appreciated. I sat outside on the curb while I waited. I wish all dealerships would set up outside sitting areas for those of us who are trying to maintain social distancing.

5.0

I had a problem with my gas ⛽️ door, and the Service guy...

I had a problem with my gas ⛽️ door, and the Service guy went and talked to someone in the back and told me that it was probably a couple of clips, and he would order them, my appointment in August 28 at 8:00AM

5.0

Great service.

Greg Causey keeps it moving with patience and competence...always friendly and doesn't hid behind a heavy work load. Don't dread my maintenance visits.

5.0

We were pleased with our transaction Robert and David...

We were pleased with our transaction Robert and David were most helpful. We like the vehicle and it’s features. Price and warranty as well as veteran discount pleased us.

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