Reviews
Write a reviewDavid Gonzalez was attentive without being annoying during the sales/negotiation process. During the buying process he was friendly, professional, and helpful. When we had a problem with the phone and car play, he arranged for us to get assistance by the affiliated dealership that was closer to our home, which we appreciated.
David Gonzalez was attentive without being annoying during the sales/negotiation process. During the buying process he was friendly, professional, and helpful. When we had a problem with the phone and car play, he arranged for us to get assistance by the affiliated dealership that was closer to our home, which we appreciated.
- Customer service
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- Buying process
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- Quality of repair
- —
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Alex was great to work and James in finance too. The dealership was clean and neat.
Alex was great to work and James in finance too. The dealership was clean and neat.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Well my experience in Merle stones with Alex was spectacular in every way. And I also want to say he helped me get what I really wanted and he didn't stop until he hit the ball out of the park .
Well my experience in Merle stones with Alex was spectacular in every way. And I also want to say he helped me get what I really wanted and he didn't stop until he hit the ball out of the park .
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
On 6/14/21 I negotiated a deal for a new Traverse after 6 hours of negotiating with salesman Alex we reached a deal. Keeping in mind Alex was conversing with his manager Jason Martin the entire time. I said we have a deal . I was Then told there had been a appointment made with another buyer to look at this vehicle. The vehicle was due to arrive on or about the 24th . Jason then took the phone from Alex and said they could not make the deal. My response was for 6 hours you have negotiated in bad faith . MARTIN SAID YES WE HAVE . I received a call today from Alex wanting my business on a model that is more expensive. BUYERS BEWARE THIS LOCAL DEALERSHIP IS LACKING INTEGRITY FAIRNESS AND HONesty
On 6/14/21 I negotiated a deal for a new Traverse after 6 hours of negotiating with salesman Alex we reached a deal. Keeping in mind Alex was conversing with his manager Jason Martin the entire time. I said we have a deal . I was Then told there had been a appointment made with another buyer to look at this vehicle. The vehicle was due to arrive on or about the 24th . Jason then took the phone from Alex and said they could not make the deal. My response was for 6 hours you have negotiated in bad faith . MARTIN SAID YES WE HAVE . I received a call today from Alex wanting my business on a model that is more expensive. BUYERS BEWARE THIS LOCAL DEALERSHIP IS LACKING INTEGRITY FAIRNESS AND HONesty
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Excellent service, great place to do business with!
Excellent service, great place to do business with!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
I had quite a few doubts about getting a vehicle. When I went in Javier Cruz was super friendly as well as attentive. He seemed honest and helped me get what worked best for me.
I had quite a few doubts about getting a vehicle. When I went in Javier Cruz was super friendly as well as attentive. He seemed honest and helped me get what worked best for me.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Merle Stone Chevrolet. If you have any further questions, please give us a call. We're always happy to help!
It was a great process, Javier and Mario were great help.
It was a great process, Javier and Mario were great help.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 4.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
We had the ABSOLUTE best experience with Mario and Jorge in Porterville. They were the best, and went above and beyond to make sure we got what was promised and discussed. Very happy with the entire experience.
We had the ABSOLUTE best experience with Mario and Jorge in Porterville. They were the best, and went above and beyond to make sure we got what was promised and discussed. Very happy with the entire experience.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're so glad that Mario and Jorge were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit.
Absolutely OUTSTANDING service and employees!! Went above and beyond!!!
Absolutely OUTSTANDING service and employees!! Went above and beyond!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to know we have been able to exceed your expectations and really help you out! We hope to see you soon!
This is the second car we have purchased from Merle Stone. Our car salesman has been Javier. We have come back to this dealer because they make us feel welcomed and stand behind their product. Javier has gone above and beyond by making additional phone calls to see that our needs are met and just to see how we are doing. It's this kind of dedication that will bring us back.
This is the second car we have purchased from Merle Stone. Our car salesman has been Javier. We have come back to this dealer because they make us feel welcomed and stand behind their product. Javier has gone above and beyond by making additional phone calls to see that our needs are met and just to see how we are doing. It's this kind of dedication that will bring us back.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we're happy to read that Javier went above and beyond during your visit! We sincerely value your repeat business and look forward to your next visit! Take care!