Volvo Cars Winston Salem

Poor experience. Did not identify the true nature of my vehicles problem. They wanted 2300 dollars to fix an issue, but was pushy as a used car salesman... to get me to do it before a designated time. Next they told me my battery was bad, but it was only 6 months old and had it checked out somewhere after service and it was just fine. I think they need people that actually work on a vehicle and just not replace parts. I also wonder if it is a way to get customers to just throw their hands up and trade their vehicle in to make more money. Buyer beware at this dealership.

Took xc60 for front fender repair. Upon pickup, noted gouge on rear fender that WAS NOT present when vehicle was left at body shop. Body shop staff has... refused to repair damage caused while vehicle was at Volvo shop.

Overall, great experience. Logan was very helpful and attentive to all our questions and requests. Finance lady was patient and answer ALL my questions.... Generally all team create very family atmosphere but at the same time very professional customer service. Everything was done very fast with big focus on customer experience and satisfaction. I think that we found the right Car shop and stay loyal customers for many many years.

None of the employees were wearing face masks to prevent the spread of corona virus when I took my car for service last week. It showed a lack of respect... for their customers' and employees' health, and the health of those they come in contact with, including my elderly mother who is already not well. I was very uncomfortable with having to hand my drivers license directly to an employee when it was so evident that they were not concerned about spreading germs. This makes me extremely upset that I've already paid for service on my new XC-90 (my family's seventh car from this dealer) and don't have a choice to take my business elsewhere.

I called and told the advisor on the phone what was showing on my screen, and he immediately knew what the issue was and offered me an appt. Made me feel... at ease that it was ok and nothing urgent was needed

Great car dealership that easy to work with when buying a car and for servicing. I drive 3 hours to have car serviced and it's well worth the time. Would... definitely recommend Volvo Cars Winston Salem.

I always receive excellent service from the Winston/Salem dealership. I particularly appreciate and value the assistance and attentiveness that I receive... from Diana Hein. Thank y'all!!

While I did contact the dealership at a very busy time of the year, I was surprised at the lack of customer service. One sales representative I contacted... on December 23rd said they were going into a meeting and would call me right after it was finished. I didn't hear back so I called and left a message later that day. I finally received a text from them today on January 2nd! Another sales person I spoke with said that they would call me back within an hour. When I finally called back 4 hours later she said that she was with the same customers she was with 4 hours prior. Later they left a message on my phone telling me what a great deal they were able to get for me. When I spoke with them they had reduced the price by $211. My general impression is that the salespeople I spoke with were junior and quite inexperienced. When I did speak with one of them they did not seem to have any answers and used the old phrase "I need to speak with my manager" and then didn't call back. I finally gave up and purchased a vehicle from another dealer with a more seasoned sales staff.

I had a wonderful experience with Volvo of Winston-Salem, NC. Belinda Campbell did a great job! I would highly recommend Belinda Campbell to any of my... friends and family.

Belinda was great to work with. I haven't bought a car in 10 years, but she made the purchase easy. Pleasant, personable, knowledgeable. Great experience