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Terrible business practices
Buyer beware! Terrible customer experience. Dealership encouraged me to sign documents quickly to lock in a car because they’re selling so quickly, but failed to mention AT ALL that the my deposit was not refundable if I changed my mind. Yes, it was in the paperwork, but a responsible and caring dealership would at least take the time to clarify that. This dealership never mentioned it once, so now I’m either out my deposit or have to buy a car I no longer want. Extremely shady business practices.
My Wife and I purchased a used vehicle nearly 4 months
My Wife and I purchased a used vehicle nearly 4 months ago and have yet to receive the title. The dealership never said anything about there being an issue with the title. We found out about the issue from our insurance company. I met with the owner of the dealership, Rob Satter Sr, and asked to simply be given a refund. He told me to "take my place, to get in line and wait, and to get used to it." I can't believe someone would treat a customer like this. I hope no one else has the same experience that we are having so I encourage you to take your business elsewhere.
My Wife and I purchased a used vehicle nearly 4 months ago and have yet to receive the title. The dealership never said anything about there being an issue with the title. We found out about the issue from our insurance company. I met with the owner of the dealership, Rob Satter Sr, and asked to simply be given a refund. He told me to "take my place, to get in line and wait, and to get used to it." I can't believe someone would treat a customer like this. I hope no one else has the same experience that we did so I encourage you to take your business elsewhere.
Well, we did again! Officially on my 6th Volvo (which means "I Roll" in Latin just in case you needed to know) from Volvo of the Triad. The Volvo team is absolutely amazing at knowing their jobs and the vehicles. I was greeted as if I were the only customer they ever had from Tom, Les and Chris. Chris Sellers is very knowledgeable of the vehicles and I was blown away by his kindness and professionalism. By the time I left, I felt as if we were related or at best "old friends." Don't let this young man leave as he is a real asset to the dealership. This family owned dealership is certain to make sure you are well-taken care of and leave with a vehicle of the finest quality. That is why, "I Roll" in my S60! Check 'em out!
The Best Customer Service
Today was a good day. We purchased our s90. The salesman Chris Sellers was excellent in information and very helpful with every question asked.Mr.Sellers was very personable. It actually felt like I was buying a car from a family member. I know he is a management material in the Volvo family. As soon as he becomes manager I will be back to buy another volvo. Volvo for life customer.
I would give them zero stars if I could. Sales is no...
I would give them zero stars if I could. Sales is no substitute for service. They are rude, unkind and arrogant after multiple service blunders.
I want compensation. You promised me to deliver my car to Austin Texas and it took you a week and you delivered it to Dallas. Even worse than that, after pointing out multiple blunders you are rude to my wife and you owe her an apology. Yes, Les you owe her an apology.
Recently I took my 2016 XC 90 in for a service. I bought...
Recently I took my 2016 XC 90 in for a service. I bought my SUV December 23, 2019. Currently my vehicle has 67,000 miles on it. I was called later in the day to be informed that I would need to pay for several weeks of testing to ultimately attempt to apply for goodwill money to replace my engine and pistons. However, there was no Guarantee that goodwill money would aid in this cost. I was extremely confused how could a car that is supposed to last for a lifetime (as Volvo states) already need an engine replaced at 67,000 miles? I was told in the service department that it was best to get out now. I was kindly shown other vehicle so that I could purchase a ticket price on the car. Not only would they not negotiate the price they would also not give me payoff for my current vehicle therefore leaving me with a higher car payment because of a problem with manufacturing aluminum engines. I was told to choose a 2018 or higher to avoid this problem in another vehicle I purchased. I was also told this happens to multiple cars but unfortunately it was not a recall yet. Therefore, I would be responsible for the charges. When leaving the dealership I was told if I chose to purchase a new car they would not charge me the diagnostic fee. Even though they couldn’t diagnose my car they were just going to run a series of test because they thought they knew the problem and needed to prove it. I have purchased in my lifetime two cars from Volvo of the Triad and my family five or six. It didn’t used to be like other car dealerships. At this point the luxury of a Volvo service does not exist. It is just a basic car dealership with no amenities for those that choose to be Volvo drivers. The oil changes for life do not include if there’s an issue with your car. I would highly advise choosing another vehicle especially if Volvo of the Triad cannot stand behind the ones they sell. I am extremely disappointed!
The service I received was excellent and the sales...
The service I received was excellent and the sales process was seamless. It was well worth the 50+ mile trip to Winston-Salem to purchase the car. Dennis rates 5 stars.
stay away they are liars
i bought a car from these con artist they said car was owned by guy who worked there and he was having a baby car fax stated 2 accidents moderate damage but auto check showed frame damage on the car that was from 2012 not on carfax called them the sales manger hung phone up on me said he didnt give a xxxx what autocheck said does not matter what autocheck says but bank who financed car said car was not worth what i was paying but he said they would not take car back and the employee who was having baby had left a post up on offer up from 2 yrs ago saying was selling due to having a baby they are not transparent about anything bottom line just want to make a sell regardless what cars are worth
i bought a car from them carfax was showing 2 accidents...
i bought a car from them carfax was showing 2 accidents they said employee owned unit was having a baby which i found out later was a lie when i ran autocheck on it came back with frame damage which was not on the carfax i called them sales manger stated he didnt care because autocheck will 90 percent of all auctions and dealers use is false does not matter car is worth half what i paid for it so i have had to file a complaint with dmv inspector and dealing with this bs stay away