Reviews
I purchased a brand-new 2023 GMC Terrain a year ago and
I purchased a brand-new 2023 GMC Terrain a year ago and have encountered numerous issues with this dealership. I bought my car from Eli Lopez and was promised a manufacturer's warranty, Scratch and Dent Repair, and three years of Sirius XM service. Initially, I had to return the car the following week because it had pre-existing scratches that needed repair. Soon after, someone dinged my vehicle, and when I tried to bring it in for repair, Eli had already left the dealership. He advised me to contact the dealership and ask for a manager for assistance. However, they turned me away, claiming they no longer offer that service and instead tried to sell me a paint stick to fix it myself. Now, a year and two months later, my car is experiencing problems. I’ve driven it for 45,000 miles and am outside the 36,000-mile bumper-to-bumper warranty, but I still qualify for the "Power Train 60,000" warranty. Whenever I accelerate, the engine displays a "Reduced Engine Power" warning, the car shakes significantly, and it struggles to climb hills during these episodes. I broke down in Muskogee and called my original dealership, which advised me to take it to any GMC dealership for repairs. We took it to Muskogee GMC, where they informed me that the issue was a faulty fuel pump, which was not covered under any warranty. I ended up paying $1,000 for a new fuel pump and diagnostic service. Two days later, the car exhibited the same symptoms but with a different error code, now showing "Electronic Control System." The traction control light was illuminated, and the car was shaking again. Luckily, I was near my original dealership, so I took it there, but they told me I would need to pay ANOTHER diagnostic fee, despite having just paid one the week before. This dealership is incredibly unprofessional. I do not recommend buying a car from them. Their service department operates on a "first come, first served" basis, and their loaner cars are fully booked. They simply put you on a list and promise to call later. It’s been two weeks since I was added to the list, and I haven't received a call. Be warned: you can't get in for any diagnostic work with an appointment, and your car could be in their shop for days or even weeks due to their loose scheduling. If you do decide to buy from them, get everything in writing, or they will manipulate you endlessly. And unfortunately, if you’re a woman, be prepared for the service department to speak to you as if you’re incompetent.
I purchased a brand-new 2023 GMC Terrain a year ago and
I purchased a brand-new 2023 GMC Terrain a year ago and have encountered numerous issues with this dealership. I bought my car from Eli Lopez and was promised a manufacturer's warranty, Scratch and Dent Repair, and three years of Sirius XM service. Initially, I had to return the car the following week because it had pre-existing scratches that needed repair. Soon after, someone dinged my vehicle, and when I tried to bring it in for repair, Eli had already left the dealership. He advised me to contact the dealership and ask for a manager for assistance. However, they turned me away, claiming they no longer offer that service and instead tried to sell me a paint stick to fix it myself. Now, a year and two months later, my car is experiencing problems. I’ve driven it for 45,000 miles and am outside the 36,000-mile bumper-to-bumper warranty, but I still qualify for the "Power Train 60,000" warranty. Whenever I accelerate, the engine displays a "Reduced Engine Power" warning, the car shakes significantly, and it struggles to climb hills during these episodes. I broke down in Muskogee and called my original dealership, which advised me to take it to any GMC dealership for repairs. We took it to Muskogee GMC, where they informed me that the issue was a faulty fuel pump, which was not covered under any warranty. I ended up paying $1,000 for a new fuel pump and diagnostic service. Two days later, the car exhibited the same symptoms but with a different error code, now showing "Electronic Control System." The traction control light was illuminated, and the car was shaking again. Luckily, I was near my original dealership, so I took it there, but they told me I would need to pay ANOTHER diagnostic fee, despite having just paid one the week before. This dealership is incredibly unprofessional. I do not recommend buying a car from them. Their service department operates on a "first come, first served" basis, and their loaner cars are fully booked. They simply put you on a list and promise to call later. It’s been two weeks since I was added to the list, and I haven't received a call. Be warned: you can't get in for any diagnostic work with an appointment, and your car could be in their shop for days or even weeks due to their loose scheduling. If you do decide to buy from them, get everything in writing, or they will manipulate you endlessly. And unfortunately, if you’re a woman, be prepared for the service department to speak to you as if you’re incompetent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Car care
Everyone is very helpful and kind. They treat you like you are important to them. They explain everything thoroughly.
Car care
Everyone is very helpful and kind. They treat you like you are important to them. They explain everything thoroughly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marc Miller GMC, Tulsa Okalhoma
The suspension work was first class but I brought my vehicle in with my XM radio working fine and after picking up my vehicle the radio will no longer receive a signal from XM. I tried to resolve this matter with the Service Manager and was basically told there is nothing they could do for me except charge me diagnostic charges and components charges would be extra. I have bought GMC products/trucks for more than 40 years but my experience with this dealership has pushed me to rethink that in the future.
Marc Miller GMC, Tulsa Okalhoma
The suspension work was first class but I brought my vehicle in with my XM radio working fine and after picking up my vehicle the radio will no longer receive a signal from XM. I tried to resolve this matter with the Service Manager and was basically told there is nothing they could do for me except charge me diagnostic charges and components charges would be extra. I have bought GMC products/trucks for more than 40 years but my experience with this dealership has pushed me to rethink that in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bad service
DL the service manager is not good at all He didn?t not look into the broken window on my vehicle
Bad service
DL the service manager is not good at all He didn?t not look into the broken window on my vehicle
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Antonio Dominguez
It was a wonderful experience and A clean investment
Antonio Dominguez
It was a wonderful experience and A clean investment
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My review speaks for itself.
I went in for an oil change to Marc Miller. Everything was good. No issues, but within 3 or 4 days my AC was not working properly so I took it to another mechanic who said there was a hose connection that was loose. The other mechanic tightened the hose and recharged the ac and it was working fine. Approximately 3 months later I went back to Marc Miller to get another oil change. I waited for about an hour when the Service Advisor came out and said they were nearly through with my car. I then waited for another hour when the guy came back out and told me they had a problem with the lift rack or something and that they did not even start working on my car and that it would be awhile. So I have to wonder why he lied to me about it being almost ready? At any rate I had already decided I needed to go elsewhere to get my oil change. I left there and after a couple days I notice my ac was not working right again. I took it to another mechanic who tightened the hose back up once again and recharged it and now it’s working fine. This is my last trip to Marc Miller. Thank you.
My review speaks for itself.
I went in for an oil change to Marc Miller. Everything was good. No issues, but within 3 or 4 days my AC was not working properly so I took it to another mechanic who said there was a hose connection that was loose. The other mechanic tightened the hose and recharged the ac and it was working fine. Approximately 3 months later I went back to Marc Miller to get another oil change. I waited for about an hour when the Service Advisor came out and said they were nearly through with my car. I then waited for another hour when the guy came back out and told me they had a problem with the lift rack or something and that they did not even start working on my car and that it would be awhile. So I have to wonder why he lied to me about it being almost ready? At any rate I had already decided I needed to go elsewhere to get my oil change. I left there and after a couple days I notice my ac was not working right again. I took it to another mechanic who tightened the hose back up once again and recharged it and now it’s working fine. This is my last trip to Marc Miller. Thank you.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (918) 770-4362 at your earliest convenience. We hope to hear from you soon. Please ask for D.L. Bagwell 918-828-7031
thank you
fast, friendly and fair. THE SERVICE WAS FAST, THE STAFF WAS FRIENDLY, AND THE PRICE WAS FAIR. I RECOMMEND THEM.
thank you
fast, friendly and fair. THE SERVICE WAS FAST, THE STAFF WAS FRIENDLY, AND THE PRICE WAS FAIR. I RECOMMEND THEM.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is great to hear everything was done quickly and to your satisfaction!
Best prices, best value, best service,
Danny Jones is the best. He is always accommodating, friendly, loyal & knowledgeable. Love bringing my car for service here.
Best prices, best value, best service,
Danny Jones is the best. He is always accommodating, friendly, loyal & knowledgeable. Love bringing my car for service here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for highlighting some of our staff who helped make this such a great experience! Hi, thanks for taking the time to leave a review.
Great Experience!! Highly recommend!!
Our salesman, Lane, was awesome! So helpful! And, professional! Easy to get ahold of! Did a great job answering all our questions and making sure we got the new Terrain we wanted! The whole process was simple and straightforward. I would recommend this dealership and this salesman to everyone! Thank you!
Great Experience!! Highly recommend!!
Our salesman, Lane, was awesome! So helpful! And, professional! Easy to get ahold of! Did a great job answering all our questions and making sure we got the new Terrain we wanted! The whole process was simple and straightforward. I would recommend this dealership and this salesman to everyone! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Change oil
I have a great experience in your service and I?m very happy. Thank you so much!
Change oil
I have a great experience in your service and I?m very happy. Thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase