Reviews
Write a reviewVery helpful and friendly staff Quick and good
Very helpful and friendly staff Quick and good service Would definitely return here for service
Very helpful and friendly staff Quick and good
Very helpful and friendly staff Quick and good service Would definitely return here for service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good service & informative .
Good service & informative . Clean waiting area and very polite staff. I like that they wash your car after service.
Good service & informative .
Good service & informative . Clean waiting area and very polite staff. I like that they wash your car after service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have no confidence in the recommendations which were
I have no confidence in the recommendations which were made for additional services. I asked for a specific time table for how long the repair would take and was told days to weeks, which makes it extremely difficult to schedule a rental car. I was told the broken part was allowing oil to leak, but I've never seen oil beneath my car and I park in a garage.
I have no confidence in the recommendations which were
I have no confidence in the recommendations which were made for additional services. I asked for a specific time table for how long the repair would take and was told days to weeks, which makes it extremely difficult to schedule a rental car. I was told the broken part was allowing oil to leak, but I've never seen oil beneath my car and I park in a garage.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Don't really consider the time for the online
Don't really consider the time for the online appointments and not very good customer attention
Don't really consider the time for the online
Don't really consider the time for the online appointments and not very good customer attention
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
All the people that I have come in contact with have been
All the people that I have come in contact with have been very helpful especially Frank Bernabe. I am very confident that I can trust them 100%. And I would recommend them to anyone.
All the people that I have come in contact with have been
All the people that I have come in contact with have been very helpful especially Frank Bernabe. I am very confident that I can trust them 100%. And I would recommend them to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's wonderful to hear about your positive interactions, especially with Frank! Feeling confident and trusting the team with your car is crucial, and it's great that they've earned your recommendation based on their helpfulness and reliability. Thank you for your business!
Frank is the man - 1st class service- honest and up front
Frank is the man - 1st class service- honest and up front - appreciate his hard work - he needs a raise
Frank is the man - 1st class service- honest and up front
Frank is the man - 1st class service- honest and up front - appreciate his hard work - he needs a raise
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Frank provided first class assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
There’s always a long wait.
There’s always a long wait. It takes several days to get anything done. It took five days for them to install a new alternator and battery. No one answers the phone at the service desk.
There’s always a long wait.
There’s always a long wait. It takes several days to get anything done. It took five days for them to install a new alternator and battery. No one answers the phone at the service desk.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the extended wait times you experienced during your last service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at jwmoore@BobHowardAuto.com. I look forward to speaking with you. Jay Moore General Manager| South Pointe CJDR jwmoore@BobHowardAuto.com
They never have a loaner to give you while other car dealerships give loaners. I have 2 friends that have a Toyota and a Mazda CR-V that get loaners and another one that has a Lexus that always gets a loaner. Then it took 5 trips to your dealer to find an oil leak after I had a new oil pan and a water pump installed. It kept leaking oil. I really can’t wait to get rid of this Jeep. And I won’t buy another one even though this is my 3rd Jeep.
Honored the advertised price.
Honored the advertised price. Most dealers try the bait and switch or say not everyone qualifies
Honored the advertised price.
Honored the advertised price. Most dealers try the bait and switch or say not everyone qualifies
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Everybody was very friendly and helpful Baylee was great
Everybody was very friendly and helpful Baylee was great and everything got take. Care of
Everybody was very friendly and helpful Baylee was great
Everybody was very friendly and helpful Baylee was great and everything got take. Care of
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Baylee provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Katlyn was certainly the highlight of my day.
Katlyn was certainly the highlight of my day. Very professional,and she is very customer friendly
Katlyn was certainly the highlight of my day.
Katlyn was certainly the highlight of my day. Very professional,and she is very customer friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words for our staff, we appreciate it!
