Reviews
South Pointe comes through again!
South Pointe comes through again! I took my 2020 Ram to them for the 67.5k service and not only did they complete the work ahead of schedule but for less $$$ than there quote. They also got a pro rated rebates for me on the Goodyear tires that did not live up to the 60k warranty. Great job!
South Pointe comes through again!
South Pointe comes through again! I took my 2020 Ram to them for the 67.5k service and not only did they complete the work ahead of schedule but for less $$$ than there quote. They also got a pro rated rebates for me on the Goodyear tires that did not live up to the 60k warranty. Great job!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This dealer has done all my services due to being under
This dealer has done all my services due to being under warranty. They are very nice and explained things well, but they are expensive. Use the coupon they send, it's worth it!
This dealer has done all my services due to being under
This dealer has done all my services due to being under warranty. They are very nice and explained things well, but they are expensive. Use the coupon they send, it's worth it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tommy assisted me and was extremely helpful through out
Tommy assisted me and was extremely helpful through out the process! He kept me informed of every step of the process and make this a seamless experience
Tommy assisted me and was extremely helpful through out
Tommy assisted me and was extremely helpful through out the process! He kept me informed of every step of the process and make this a seamless experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
In the past I have avoided dealers to perform my truck
In the past I have avoided dealers to perform my truck repair. Besides paying more, I have found it difficult for them to do the work I desire without a sales pitch on doing so much more. My experience at South Pointe was exceptional. Although they are terribly busy and found it necessary to leave my truck, Tommy, the service representative, was in constant contact (via texting which is preferable to me) with me. When it came time to make a decision with regards to selecting the services I required, I received a 90 second video showing the deteriorating condition of different and related areas of my truck that needed attention. In addition to the video, I received a yes/no prompt for each suggested service and the net cost to perform each. I selected to move ahead with 7 of the 8 services knowing how much each would cost and not having to address a service representative directly. The 8th service exceeded my budget and will have to wait. As a result of this experience I intend to return to South Pointe and use them for future service repair. South Point and my service representative, Tommy Mooreland, restored my faith when working with a dealer to service my repairs. As I shared, Tommy and South Pointe restored my faith in dealer service repair. Sincerely, Jim Somers
In the past I have avoided dealers to perform my truck
In the past I have avoided dealers to perform my truck repair. Besides paying more, I have found it difficult for them to do the work I desire without a sales pitch on doing so much more. My experience at South Pointe was exceptional. Although they are terribly busy and found it necessary to leave my truck, Tommy, the service representative, was in constant contact (via texting which is preferable to me) with me. When it came time to make a decision with regards to selecting the services I required, I received a 90 second video showing the deteriorating condition of different and related areas of my truck that needed attention. In addition to the video, I received a yes/no prompt for each suggested service and the net cost to perform each. I selected to move ahead with 7 of the 8 services knowing how much each would cost and not having to address a service representative directly. The 8th service exceeded my budget and will have to wait. As a result of this experience I intend to return to South Pointe and use them for future service repair. South Point and my service representative, Tommy Mooreland, restored my faith when working with a dealer to service my repairs. As I shared, Tommy and South Pointe restored my faith in dealer service repair. Sincerely, Jim Somers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service was great.
The service was great. Ash was very courteous and helpful. Even gave me a quote for a special they were running on tires when I told her we were going to be changing them soon.
The service was great.
The service was great. Ash was very courteous and helpful. Even gave me a quote for a special they were running on tires when I told her we were going to be changing them soon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The South Pointe Jeep service department always does a
The South Pointe Jeep service department always does a great job and is very professional!
The South Pointe Jeep service department always does a
The South Pointe Jeep service department always does a great job and is very professional!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tommy Mooreland was my service advisor on getting some
Tommy Mooreland was my service advisor on getting some maintenance and warranty work done. Tommy did a great job communicating and getting the work done quickly!
Tommy Mooreland was my service advisor on getting some
Tommy Mooreland was my service advisor on getting some maintenance and warranty work done. Tommy did a great job communicating and getting the work done quickly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mr. Frank Bernabe definitely deserves a round of praise
Mr. Frank Bernabe definitely deserves a round of praise for all he does for the service center's customers-he ensures all services and repairs are performed promptly and efficiently. Thank You Very Much for all you do Frank - MUCH APPRECIATED!
Mr. Frank Bernabe definitely deserves a round of praise
Mr. Frank Bernabe definitely deserves a round of praise for all he does for the service center's customers-he ensures all services and repairs are performed promptly and efficiently. Thank You Very Much for all you do Frank - MUCH APPRECIATED!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’ve experienced rational pricing, talented technicians
I’ve experienced rational pricing, talented technicians and positive diagnoses along with practical triage from the front desk. Frank is remarkable. All this goes on with integrity.
I’ve experienced rational pricing, talented technicians
I’ve experienced rational pricing, talented technicians and positive diagnoses along with practical triage from the front desk. Frank is remarkable. All this goes on with integrity.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Great service techs Rob and Zach and great service
Great service techs Rob and Zach and great service Advisor Frank! Very thorough and professional
Great service techs Rob and Zach and great service
Great service techs Rob and Zach and great service Advisor Frank! Very thorough and professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff Rob, Frank and Zach to be so supportive during your experience here at South Pointe Chrysler Jeep Dodge Ram. Feel free to reach out to us if you need anything. Have a wonderful day.