Superior Buick GMC of Fayetteville

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
75 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    March 18, 2019

    All members of this dealership is very nice and acknowledge your presence. There work ethics are high. Will always come back her to this dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Tammy for your kind review. We look forward to serving you in the future!

  • 4.0 out of 5
    August 3, 2017

    I tried to edit/or delete my original comment but this site does not allow for this action. I'm writing this comment too update the situation. I was called... first thing in the morning by the management "Tyler" at Superior GMC where they we're extremely apologetic and eager to provide satisfactory customer service, and they did just that. This seems to have been a huge communication error that led to me being frustrated by what had taken place. After speaking with Tyler I'm confident that if I would have spoken to him originally this issue would have never escalated, as he is truly someone who is determined to give good customer service. I plan on buying a new truck or SUV here in the next year or two and I will attempt to buy it from Superior GMC when the time comes, this is because of them going Beyond normal customer service expectations after what originally happened.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Will, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything el...se comes up. Take care!

  • July 19, 2017

    I noticed that one of my tires was starting to split at the wall and needed replaced. The service department was able to order the replacement tires in... that morning and fit me in during my lunch hour, that very same day. The customer service experience was amazing. So much so, that I didn't have to worry about anything and was in and out extremely quickly. I definitely recommend taking your vehicle here for service!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Justin, thank you for taking the time to leave a review for us at Superior Buick GMC. We're happy we could meet your expectations! Your recommendat...ion means so much to us and we're so happy to have earned it.

  • 1.0 out of 5
    July 29, 2017

    I spent hours on the phone trying to negotiate a price for the vehicle ( all over a $900 difference).  Then once we ( we being a Salesman and his manager... and myself ) finally both agreed on a price the manager, Tyler Bravin, told the salesman( I won't put his name down because he was actually very nice) that they would not be honoring the deal that was made.  I asked multiple times to speak to Tyler but kept getting told that he was too busy helping other people buying cars even though for hours that's what I thought I was trying to do.  Lucky for me I record all my phone calls just for situations like this, I informed the staff that I had a recorded call that showed us agreeing to terms in hopes that maybe the confusion could be cleared up.  Even with the recording they still would not honor our agreement.  I will be calling the office back on Monday to try to speak to the operations manager and /or owner about this issue. I will also be contacting GMC corporate to let them know that a dealership that is license to sell their vehicles will make a deal with you and then back out with zero integrity and zero ethics; then have the nerve to call it a misunderstanding because a Salesman wasn't involved from the beginning when he made the deal.  I honestly don't know if this situation can be made better that's how much of a terrible experience I have had, I can honestly say that I've never had a company back out on a deal that has been made.  I am hoping that the manager who made these decisions is a "lone wolf" and does not reflect the owner or the employees work ethics.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Will, we regret your most recent visit with us was not up to the standards we strive for. Here at Superior Buick GMC, we are always looking for way...s to improve; we appreciate your input. If you would be willing, we would like to have you contact our General Manager at (479) 442-2303 to discuss ways we can better serve you in the future.

  • 5.0 out of 5
    May 15, 2017

    The men at the superior gmc service department are just so friendly and always get everything done in a speedy manner.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Jennifer, thank you so much for your positive comments about Superior Buick GMC! We hope to see you soon!

  • 5.0 out of 5
    May 11, 2017

    Aaron was great! Answered all my questions & was easily available for questions after the sale. A week later the dealership called to make sure everything... was ok. This was probably the easiest car buying experience I've had ¿

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Karla, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!

  • 5.0 out of 5
    April 24, 2017

    Found the truck I wanted online. The buying process was pretty laid back and easy. The only complaint I have is how long it took for the entire process.... Everyone was really nice and friendly, just took quite a while to get all of the paperwork completed and get me out the door.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Stephen, we are very happy to have provided you with such a positive experience purchasing your new vehicle. If you're ever in need of more help, p...lease let us know!

  • 1.0 out of 5
    March 30, 2017

    I requested info on a vehicle off of their website that was for sale they did not call me back I called the next day and they did not have any info on... the vehicle told they would call me back 5 hours later still no call I called back they said the vehicle is not for sale it's an auction vehicle could not give me a reason why or a price

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Jessie, thank you for taking the time to leave us feedback. We are so sorry the vehicle you requested was not available. We'd like the opportunity to ...make this up to you, so if you're willing, please contact our manager at (479) 442-2303. We hope to hear from you.

  • 5.0 out of 5
    December 9, 2016

    My visit went smoothly. I was taken care of quickly and professionally.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 23, 2016

    Sales person was great and all staff treated us well. Communication before we arrived was fantastic and we are well pleased with our experience at Superior... Buick GMC and we are liking our new Encore a lot.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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