Clay Maxey Ford

Almost every time I take my vehicle in for an oil change they do not use the paper mats and I get into my car with big oil or dirty shoe/boot prints. They... have washed my mats, gave me new ones (when the stains wouldn’t come out) and then again today no mat. We have complained but they still continue to not use. They do offer to clean mats but we shouldn’t have to do this every time.

I wouldn’t recommend buying a vehicle from Clay Maxey. They use old car selling gimmicks that remind me of high pressure sales of a by gone time. I had... my words twisted to make a sale. After deciding to go with the deal I had high pressure to buy an extended warranty. The old what will it take to sell you a car technique was used. I gave a price I thought they would go for. After haggling they finally agreed to my Offer. I felt trapped. I would never have made any offer but got talked into it. I don’t want the car but now I am stuck. I will not do they one thing I can do that’s stop payment on the check. I won’t do it I have more ethics than they have. I’ll have to register the car when I get the title I’ll have to sell the car

I contacted Clay Maxey Ford through cars.com. They promptly responded and I started a line of communication with Blake Scott about purchasing the vehicle.... It was over an hour drive from my house to the dealership, but it was well worth it. The purchasing process was very trouble free and I am very happy with my truck and the service they provided.

We took our car there for service. The repair was suppose to take 7 and a half hours. The lady from service dept. calls me halfway through the day, and... asks if they can finish my car tomorrow,because “they” are two cars behind.. not our fault! I said ok but it needs to be done around noon, my Husband works nights and there is no one else to take me to pickup my car. We hear nothing the next day, then my Husband calls around 12:30 that next day, and they tell him it won’t be done until 2. He drives me there knowing he might be late for work, we live 45 minutes away. When we get there he asks for some kind of compensation free oil change.. anything, because we were inconvenienced. When he talks to the manager to explain what happened to us, he was extremely rude, even tried to have my Husband arrested, just for telling the truth. I will never recommend them, it’s obvious they don’t care about their customers, they have lost our business!

In the last three years have went to Clay Maxey Ford for service three times. Left angry the first time and a little upset another. Today I went for the... Ford Works service and Computer Flash as I installed a oem remote starter. I left totally happy. I was at the point of thinking about timing service on my truck for trips up north to see family but their service department today (rep. Haley Estes and the service manager) changed my mind about This dealership. I will be having my future service done there and they have a customer for life as long as they give me this type of service.

Dropped my car off for Transmission repairs and it was done in 4 hours. Customer Service Department communicated with me the entire time and on top of... that my car was clean as a whistle when I picked it up. Will buy from them as soon as I need a new vehicle. 5 Star

I called and made an appointment to bring my car in for service the next day. When I got there with the car I was told there was no record of my appointment.... But they would 'work me in" I waited for almost three hours for an oil change and service. When I drove out my car was running very rough and making a strange noise. I circled around to the entry and told the service man something was wrong. I then waited another hour. I was told they forgot to hook up one hose and it was now fixed. My husband later drove the car and said it was not running right. He looked and found the air cleaner was not clipped down and the top was not put on securely. I have not been back there for service nor will I go there again.

After sharing a car for almost a year (with two kids), my fiancé and I were in desperate need of a vehicle with not a lot of money. We ended up going to... Clay Maxey, and from start to finish they worked with us! They treated us just as important as people who were looking at $60,000 vehicles. I have nothing but good things to say about Clay Maxey Ford in Harrison. Thank you especially to Sean Shoemaker and Bill Thomas for your service, respect and humbleness.

We were in Harrison visiting Dr.Jeff and Linda Dunaway for the Memorial week-end We have a 2014 Edge loaded we LOVE it ¿ We had a very minor problem, I... took it in and they were GREAT they even washed and cleaned the Inside¿The are a Great Dealership Thank You Clay Maxey Ford Terri Cunningham Houston Texas

I purchased car a from Hudsbeth years ago, was not happy, so when i decided to trade up I went somewhere else, I was shot down unless I had a down payment.... I went to Clay Maxey just to look, Stacy King came right up to me and even after I told him I was shot down at another lot he wanted to see what he could do. Well he did an awesome job, I left with something better than what I expected. Process was easy. Very very happy. I think when buying a car you have to have a good salesman, and I had the best. Stacy King was fun to deal with, and has helped me even after buying which I think is great. He didn't just push me aside after his job was done, he is still making sure I am happy and I think that is awesome. They'll definitely get my business when I am ready to trade up again. Clay has definitely made this a much better place.