Visalia Ford

This place is a joke they will not give me a refund when I had to go back and do there work over for them smh Visalia ford is a joke

Place is a joke I had to do there work over for them I asked for my money back and the service manager would not help me

We found a car online that we were interested in buying. We were told by Donny it was a Demo car and he’d get it in the next day for us to see. After doing research on what a demo car is, we realized it is a “new” car that their Vice President is commuting in. While we were still interested in purchasing we were told it is still considered new and NO discount would be given for the 2,300 miles that have been put on the car. It was also not available to see because it couldn’t be brought it on the day we had arranged to see it. A car’s value is certainly affected by the mileage. That along with a car’s age determine a car’s value. I understand it has not been registered and for that reason considered new. But there’s no way I’d be willing to buy your “new” car that someone’s been commuting in for the same price I can go get an actual new car somewhere else. The only advantage to buying a demo car is the discount you’d receive for the wear and tear and mileage. We were also told by your salesman that it was driven by your vice President and he was a large Italian man that wore suits, sorry but that doesn’t make the mileage or wear and tear any better. Your salesman also told us he couldn’t sell our used car on your lot because of the mileage, so I guess mileage doesn’t affect value when it is one your cars, only the consumers car.

We scheduled an oil change, tire rotation and a quick recall repair to our roof rails in advance plus asked to have our electric rear hatch and infotainment system looked at due to them having a mind of their own at times. after 4 hours my wife couldn’t wait any longer and asked if she could take the car and leave. The oil change and tire rotation was done we think. The recall work had not yet been started, they forgot and the couple electronic issues hadn’t yet been looked at. A waste of a day.

Our daughter had several car problems after traveling from Indiana to California for a college internship. The service manager was so understanding of our situation and was able to work with us in getting the repairs done right and cost effective. It gave us peace of mind knowing that she was receiving fair customer service. Thank you

BUYER BEWARE!!! This dealership runs a lot of scams and are extremely dishonest. Chris Ford contacted me by e-mail very clearly stating that they had someone interested in buying the car we purchased last year. He said we could get a 2018 Explorer with no money down and keep our monthly payment about the same. I said sure, send me the particulars. Well after getting my wife excited about a new car. Basically everything he told me in writing was a absolute lie! #1 He didn't have anyone interested in our car. #2 The payments were $350.00 per month more than our current monthly payment of $469.00 per month. I don't know about you but as a local educator here in Fresno County and a Veteran that is no where close to our current payment. I have only owned Fords since 1979 and would never ever do business with Visalia Ford if someone forced me to with these shady folks. I wish I could say that it was at the salesperson level, but I called and talked to a Manager named Wayne Tinsley. He said that he saw nothing wrong with this type of shady misleading scam. BUYER BEWARE!! PLEASE!! God Bless. Jim G.

BUYER BEWARE!!! This dealership runs a lot of scams and are extremely dishonest. Chris Ford contacted me by e-mail very clearly stating that they had someone interested in buying the car we purchased last year. He said we could get a 2018 Explorer with no money down and keep our monthly payment about the same. I said sure, send me the particulars. Well after getting my wife excited about a new car. Basically everything he told me in writing was a absolute lie! #1 He didn't have anyone interested in our car. #2 The payments were $350.00 per month more than our current monthly payment of $469.00 per month. I don't know about you but as a local educator here in Fresno County and a Veteran that is no where close to our current payment. I have only owned Fords since 1979 and would never ever do business with Visalia Ford if someone forced me to with these shady folks. I wish I could say that it was at the salesperson level, but I called and talked to a Manager named Wayne Tinsley. He said that he saw nothing wrong with this type of shady misleading scam. BUYER BEWARE!! PLEASE!! God Bless. Jim G.

Brought my car in to have 2 recalls taken care of plus a minor repair. It was fixed quickly, excellent and friendly service, also appreciated shuttle service