Reviews
Write a reviewOil change issues
I had my car in for an oil change, the next morning I had a puddle of oil under my car. I called and carried my car back , it was checked I was told the oil filter was not tightened up properly. This type of work on my new car concerns me. I hope that?s all it was
Oil change issues
I had my car in for an oil change, the next morning I had a puddle of oil under my car. I called and carried my car back , it was checked I was told the oil filter was not tightened up properly. This type of work on my new car concerns me. I hope that?s all it was
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Your Friends at Herman Jenkins
Oil Change
Brought car in for service. They performed an oil change and the price wasn't half bad. Really was surprised that they did it as fast as they did. Not bad! Will come back
Oil Change
Brought car in for service. They performed an oil change and the price wasn't half bad. Really was surprised that they did it as fast as they did. Not bad! Will come back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Your Friends at Herman Jenkins
Customer
Brad Warner was great to work with and took care of us.
Customer
Brad Warner was great to work with and took care of us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review! Sincerely, Your Friends at Herman Jenkins
Would not recommend purchasing a vehicle from this
I have commented on other sites which give you more space to explain the encounter but bottom line avoid the used car manager names WES he agreed off a price for trade then run my truck like a wild man and said the trans is slipping at times and changed the deal.
Would not recommend purchasing a vehicle from this
I have commented on other sites which give you more space to explain the encounter but bottom line avoid the used car manager names WES he agreed off a price for trade then run my truck like a wild man and said the trans is slipping at times and changed the deal.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Recall and Service
Everything went perfect and was done in a timely manner.
Recall and Service
Everything went perfect and was done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Your Friends at Herman Jenkins
Service and recall
Helpful customer service and everyone is great. A young man that is a mechanic name John Reed is great and explains everything about the vehicle he is servicing. Love our new 2019 GMC Sierra SLT. The new tailgate is awesome.
Service and recall
Helpful customer service and everyone is great. A young man that is a mechanic name John Reed is great and explains everything about the vehicle he is servicing. Love our new 2019 GMC Sierra SLT. The new tailgate is awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Your Friends at Herman Jenkins
customer from Ky.
I just bought a new 2020 Chevy Traverse from Herman Jenkins Motors, in Union City, Tn. The staff was very helpful and friendly. The salesperson was the internet expert(Hunter G.) and he was patient and understanding to my needs concerning the vehicles and prices and options on interested vehicles. I would recommend the dealership and would go back in future.
customer from Ky.
I just bought a new 2020 Chevy Traverse from Herman Jenkins Motors, in Union City, Tn. The staff was very helpful and friendly. The salesperson was the internet expert(Hunter G.) and he was patient and understanding to my needs concerning the vehicles and prices and options on interested vehicles. I would recommend the dealership and would go back in future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate your feedback, Carolyn. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Your Friends at Herman Jenkins
No integrity, no more business
I recently had a water pump replaced. On a trip to Virginia with less than 2000 miles on the new pump, it blew. The GM dealer that repaired my truck in Virginia pointed out that the gasket was not sealed properly and the GM pump I paid for was in fact, an after-market model. I have spent several thousand dollars at this place and this is the last straw. Previously, I had tires mounted and had forgotten my wallet. Company policy dictates the vehicle stays on site until the bill is paid. I would be willing to bet there are 'prominent' area citizens that this rule for whom is waived. I'm done with this place and will direct any and all friends elsewhere.
No integrity, no more business
I recently had a water pump replaced. On a trip to Virginia with less than 2000 miles on the new pump, it blew. The GM dealer that repaired my truck in Virginia pointed out that the gasket was not sealed properly and the GM pump I paid for was in fact, an after-market model. I have spent several thousand dollars at this place and this is the last straw. Previously, I had tires mounted and had forgotten my wallet. Company policy dictates the vehicle stays on site until the bill is paid. I would be willing to bet there are 'prominent' area citizens that this rule for whom is waived. I'm done with this place and will direct any and all friends elsewhere.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Car owner
Engine temperature raises very slow and on 20 degree day will not get up to operating temperature. Refused to take my word and wouldn?t make necessary repair.
Car owner
Engine temperature raises very slow and on 20 degree day will not get up to operating temperature. Refused to take my word and wouldn?t make necessary repair.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
I have no complaints. Everyone is extremely professional and is willing to help any way they can.
Service
I have no complaints. Everyone is extremely professional and is willing to help any way they can.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase