Herman Jenkins Motors

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    February 24, 2020

    Everything went perfect and was done in a timely manner.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Your ...Friends at Herman Jenkins

  • 5.0 out of 5
    February 7, 2020

    Helpful customer service and everyone is great. A young man that is a mechanic name John Reed is great and explains everything about the vehicle he... is servicing. Love our new 2019 GMC Sierra SLT. The new tailgate is awesome.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and b...eyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Your Friends at Herman Jenkins

  • June 30, 2017

    Just purchased a used Toyota Sequoia. Staff was helpful and friendly.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 23, 2020

    I just bought a new 2020 Chevy Traverse from Herman Jenkins Motors, in Union City, Tn. The staff was very helpful and friendly. The salesperson was the... internet expert(Hunter G.) and he was patient and understanding to my needs concerning the vehicles and prices and options on interested vehicles. I would recommend the dealership and would go back in future.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback, Carolyn. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that ...if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Your Friends at Herman Jenkins

  • 2.0 out of 5
    June 24, 2019

    I recently had a water pump replaced. On a trip to Virginia with less than 2000 miles on the new pump, it blew. The GM dealer that repaired my truck in... Virginia pointed out that the gasket was not sealed properly and the GM pump I paid for was in fact, an after-market model. I have spent several thousand dollars at this place and this is the last straw. Previously, I had tires mounted and had forgotten my wallet. Company policy dictates the vehicle stays on site until the bill is paid. I would be willing to bet there are 'prominent' area citizens that this rule for whom is waived. I'm done with this place and will direct any and all friends elsewhere.

    Not Applicable
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    April 26, 2019

    Engine temperature raises very slow and on 20 degree day will not get up to operating temperature. Refused to take my word and wouldn?t make necessary... repair.

    4.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 25, 2019

    I have no complaints. Everyone is extremely professional and is willing to help any way they can.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 21, 2019

    I heard a lot of good things about them but in the end they were not there for me. They played me and ripped me off on prices. I do not recommend going... to them. They told me I needed new rotars on my car but they were like-new, when I called them out on it they switched subjects and said “well anything can happen with used cars” like ???

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 9, 2018

    Very pleased. They went out of their way to make sure I was satisfied. Facility and waiting area was very clean and comfortable. My husband is handicapped... and they brought different chair into the waiting area to accomadate him.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 13, 2017

    Our family just bought our 3rd Dodge vehicle from here.Everyone there is very professional & super friendly.Stanley Evans is awesome,he has been our salesman... with every purchase.A great place to purchase a vehicle!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews