Gupton Motors Inc

After visiting several dealers in my area I drove up to Springfield. The minute I stepped out of my trade I felt comfortable and had all my questions answered.... If looking for a truck go see Kemmy Shores he will take great care of you.

Had great experience friendly and listened to my concerns turns out nothing was wrong. Michael in service kept in contact during my visit by text very... pleased.

I dealt with Kemmy Shores when purchasing my used vehicle and he was fantastic. Showed me all of the available inventory and helped choose the right car... to fit my needs. Would never go anywhere else other than Gupton's for sales or service!

Earlier this year I ordered a Ram 1500 Sport with exactly what I wanted. I was shown a price with rebates and told more could apply at the time of purchase,... but the price wouldn't go up. I go make a deposit of $500 to order it. Fast forward to 4th of July, truck comes in early so I go to see about buying it. Just so happens 0% was out on Ram 1500's so I am curious about that and would consider giving up rebates. I'm given the run around about it not being available on my model because mine was a crew cab which was "not" on the list of 0%. Then the finance manager completely botches the final sale price. Shows me payments in the mid $700's when I had agreed to under. Shows me 2.9 interest, when I had 2.7 from Navy Federal. Forgot to mention they will not honor my service with $500 off because even though I served 5 years and was honorably discharged I do not qualify. So I walk out. I agreed to wait until the agreed date to pick the truck up give another $500 then leave. The NEXT day 0% comes out across all Ram models. I find out and say give me the best price with no rebates, meaning dealer discount. This goes on for several days. My financial advisors looks at a sheet they gave me with rebates vs none plus rebates with trade vs none with trade. He says ask why they overcharged you $300 on taxs. He then shows me the link to Robertson Cty tax calculator for new vehicles. Sure enough it was about $3000 (tax office) vs $3300( which was on my sheet) Adds in I would think you'd get a better dealer discount if you went with 0 seems like they aren't wanting to work with you. I decide to wait because now I can't make heads or tails if these guys are good. I then notice they say we agreed to a sale price, but in the 4 options the price changes. It's Labor Day, I call to find the hours and I'm told 7. I get there at 4, see my sales guy he says give me 30 mins I agree. I wait until 5:20 to be told the manager left early around 4 and no one is there to work numbers since They closed at 5. Why was this not said when I got there? I'm told the same story. We "agreed" on a price at time of order. No we did not. A deal isn't done until the paperwork is signed. I would never agree to a price wihtout seeing the truck and what discounts applied. Who would? I hand him my offer, leave and say I'll be back tomorrow. Meanwhile, this story is not offer as it is 9/5/17. Miracle Dodge, Jeep, Ram etc is offering me a similar truck, more for my trade in and wait for it...they want to sell it without the hassle. So now due to great salesmen at Gupton I have a dilemma. Walk away from $1000 or continue this mascarde of professionalism? To be continued....

I bought my Dodge 3500 new at Gupton and didn't have too much of an issue with the sales department. The service department is another story. I have had... to take my truck in 3 times in the last year. They always take forever - even if you have an appointment you are not going to get your car back for a few days - even when it is just a diagnostic appointment. They also installed a trailer hitch & wiring and the wiring was wrong. They claimed it was a "faulty" wiring harness, but I am doubtful. They did fix it, but only after we insisted they check their work. I would not recommend the service department and I am on the lookout for a different dealership. I had heard bad things from others before I bought my truck, but I tried to give them the benefit of the doubt-turns out that person was correct--awful service.

My husband purchased a new 2009 Dodge Ram. I have always been impressed with their service. Shot forward to 2016, I went and test drove several vehicles.... I wanted a jeep Cherokee, certain color with certain options there was not one on the lot. Our salesman found me exactly what I wanted. Looking forward to years of purchasing from them, I'm a new jeep lover.

Received a card for recall on van. Called Gupton service dept. They said they only get the two parts that I was requesting per every five weeks. I asked... could she order it she said no. I said when the parts come in will you call she said no. I said well can I make an appointment or some arrangement no. Just try calling back in a month. Never will I do business with this company. Was thinking of buying a truck but it will not be from this dealer.

I bought a 2008 Dodge Caravan. The md just up and struck me. So Gupton in Springfield has one I am interested in. Called over there, put some money down... on it and went over and bought it Nice looking one owner low miles van. No trade in just bought it. Of course it was as is no warranty Within days I am having issues with the ESP Electronic Steering Protection. At first I thought it was my driving. But the issue continued about twice a week, always at load speed, straight dry road and withinf the first 1/2 mile Timer Spring needs to be replaced $500. I have had the thing less than 90 days and $500 worth of repairs Initially I asked Gupton if they would just look at it and tell me what was wrong, All I asked is if they would hook it up to the computer and see if there are any error codes. They told me they would have to charge me a diagnostic fee. I would have thought their customer service policy would have been. We are sorry you are having mechanical issues with your very recent purchase, the very least we could do for you is run a diagnostic check on it. Will not cost us a thing just a little time and we have time to have a satisfied customer What I got was N O we have t be paid for our time