Friendship Ford

Great experience. Pleasant people. Service and parts were very helpful. My part cane in before expected and service was done quickly. All question were answered.

Great experience buying our Maverick from Greg. All the staff was great and went above and beyond. It was an overall easy experience and was not stressful.

Had a recall performed. Bought a set of 4 Michelin 20" tires for over $250 less than Walmart's price which totally surprised me. Everyone was great, especially Todd, in the service department.

Donald Bowen handled the sale from start to finish! He is 5+ stars for communication, answering all of our questions, explaining features on the truck, and carrying through on everything we needed done! Very happy with the purchase process & the truck! A++++

Check engine light has come on multiple times for supposedly different reasons. Different excuse every time . Major transmission issues on the F-150 2.7 eco boost, that apparently everyone in the country knows about, except Ford, who refuses to admit there is a problem. Took them a month and a week to fix. Less than 24 hours after I picked it up, the check engine light came on again. They were willing to let me trade it in of course, but only offered me $5,000 less than low book value. Stealinf is stealing, no matter how you do it. Friendship Ford got a real criminal racked going on in Bristol.

The Mach E I bought was to good if a deal for me to turn down! I enjoyed working with my sales person it was a little long to get though paper work and out the door but I guess that is expected at any dealership. not a lot of hidden fees and the price was good!

My experience was actually really good. David was kind a courtesies. I had no major issues. The prosses form the drive to finalizing paper work, was done in a timely manner.

I carried my vehicle in October of 2022 down to this facility. They fixed my vehicle which cost me over $7,000. Now I'm having issues with my vehicle and I sent it back to thinking they would take care of the issue. They start doing diagnostics which I did not approve of or give them permission. Also I scheduled an appointment to carry my vehicle back there, they were not punctual they didn't look at my vehicle until days later. I would never recommend this company nor by another Ford. They are a business and a company that is not care about the customer. I wound up selling my Ford, and I will never buy another Ford because of the service I got in this facility. It's all about money it's not about the customer or the customers needs. I will never ever ever buy another Ford. Bought my first foreign car at age 58 years old and enjoying the heck out of it.

Very frustrating!!! The salesman did not seem interested in selling me a vehicle today. I arrived to test drive a 4 Runner and after waiting a few minutes Lynn came back and said I can’t let you test drive a vehicle today. We don’t have any temp tags and not sure if will have any tomorrow. What the HECK!!!! I have purchased 2 vehicles from the Friendship Ford family in the past 6 years and they are not willing to let me test drive a vehicle. I have never had this come up at any company so what is up with this dealership? Customer service is terrible here and they didn’t even try to come up with a plan to take care of me. I have worked with Friendship Hyundai in Bristol, TN (bought last 2 vehicles from them) and get my company vehicle serviced at Friendship Ford across the street and have been satisfied with both of these dealerships. How can Friendship Chrysler Jeep be so unconcerned about customer service and selling vehicles? I would definitely not recommend this dealership to anyone looking to purchase a vehicle.

Best car buying experience I have ever had! I had 2 highly polished professionals (Brandon Christian and Gabe Hawley) guide my wife and I through the entire purchase process which included custom ordering the exact Ford model (and specifications) we desired. Brandon and Gabe treated my wife and I as if we were family from the get go! Throughout the process I was afforded the opportunity to rub elbows with everyone from top management on down to the vehicle prep team, and I can attest to the fact they are all consummate professionals that are customer oriented! Friendship Ford is the “Gold Standard” that all car dealerships should strive to emulate! Gerry S Bristol Tn.