Friendship Ford

4.5 out of 5 4.5
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Friendship Ford Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2018

Our mission is to treat our customers as friends and our employees as family and to be the absolute leader in our market

...

for sales and service.

""We're Dealin!""

Service

Oil, Filter Change

$29.95

Wheel Balance

$34.95

Tire Rotation

$19.95

Air Filter Replacement

$9.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
182 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 15, 2019

    Great Service, friendly service personal. Dealership is really nice and very helpful personal

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Betty, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service t...o you again! Take care!

  • 1.0 out of 5
    September 15, 2019

    Stopped to look and test drive an F-150 truck during Labor Day Sale. Stood for 30 minutes in the hot sun and waved my wallet in the air at two salesman,... who were helping a customer two trucks down. They ignored me even as I started the truck and revved the engine with dual exhaust. I told my wife, that I guess they weren't interested in selling trucks and left. Good thing I don't work for Ford customer relations.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr.Jones, Please accept my apology on behalf of Friendship Ford. We strive for 100 percent customer satisfaction and at times we do fall short. Obv...iously that is the case here. I do appreciate the feedback as we cannot get better if we do not know where our shortcomings are. We do try to wait on every customer in a timely fashion as this is how we make our living. I would like to invite you to call me or just stop by and see me personally and I will give you the undivided attention that you and every customer deserve. My name is Lonnie Przybylinski a my personal cell number is 602/332-9928 I am the General Manager Thank you.

  • November 22, 2019

    Everyone we talked to at Friendship Ford made the experience as easy as possible without ever being overbearing. They were very respectful and listened... to what we wanted. They found the exact car we wanted. They were great!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    William, thank you for your kind words and congratulations on your new car! We are happy we were able to make your experience a pleasant one! Please l...et us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    September 14, 2019

    These guys were very helpful and answered any question I had clearly. I will most certainly be doing business with them again in the future. When I bought... the car, they serviced, cleaned and walked me through the components of the whole thing. Extremely helpful and friendly

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review and welcome to the Friendship team. We are here for you every step of the way.

  • 5.0 out of 5
    July 23, 2019

    Truck was serviced for recall on transmission. Fast and courteous turnaround.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great to hear you had a great service experience and thank you for the positive feedback.

  • 5.0 out of 5
    June 25, 2019

    The faculty helped me and my family for buying a used car for my daughter. They worked with us and done everything to help us get a car for her.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback and welcome to the Friendship team.

  • 1.0 out of 5
    June 24, 2019

    This is for Friendship Wholesale in Bristol, where Friendship Ford dumps their trade-ins. If there was a way to have no stars and still be able to post... a review I would be doing that!!! I bought a car from their wholesale center May 31. During the test drive I noticed it was making a sound in the front when I turned left and I mentioned it to the salesman...and he played dumb like he didn't notice it when he was driving the car (of course). However he did say he'd run it down to their mechanic and have them look at it. He came back and told me it was either the alignment or a CV joint but it would be an easy fix and they would allow $300 for it. Being the trusting soul that I am I believed him and paid cash for the car and brought it home. I only drove it two days before the noise got worse, and it with has been with my mechanic the rest of the time! I'm getting ready to have to do a major repair in it after driving it only two days!!! How this car ever passed their pre-sale inspection is beyond my comprehension. On top of it all, the differential fluid in it is full and new so somewhere along the way someone knew there were issues and they topped it off so it could sell. I am so angry and upset, and emptied my savings to buy this car so I cannot even afford to fix it without using a credit card. It was not a cheap piece of crap it was almost $7000! I guess that makes it a expensive piece of crap...?? I'm disappointed and disgusted that I was taking advantage of. A call to the manager of the dealership only resulted in an "I'm sorry" and "we would have never topped the fluid off and put it on the lot". Right. I wasn't born yesterday. Run don't walk as far AWAY from any of these dealerships!! I don't care what they tell you or anyone else tells you, the bottom line is they want to sell somebody something and they will tell you whatever you want to hear so that you will buy a car. Tomorrow I will be paying for my local Subaru dealership to put new AWD clutches in my center differential to the tune of $1100, on a car I JUST BOUGHT. The service employee doing the work stated that there was NO WAY that the Friendship Wholesale didn't know about this. I am so disappointed.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Stephanie, thank you for taking the time to share your experience. We regret that this situation has not been resolved to your satisfaction. We ...would appreciate the chance to discuss this matter further; please contact us at (423) 652-6200 and we'll do our best to make this right with you. We hope to hear from you soon.

  • 5.0 out of 5
    May 23, 2019

    Great service they keep you on schedule if they give you a time of completion of repairs they keep it

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words. We truly appreciate the opportunity to earn your business.

  • 3.0 out of 5
    May 5, 2019

    Great service. They need to pay attention and do better clean up when servicing vehicles. Had oil on center console from techs arm. And oil dripping... from truck frame where the oil had splashed on to it.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would like to apologize for your negative experience at our dealership. We are working to be better every day!

  • 5.0 out of 5
    April 18, 2019

    The buying process was nice and fast. Truck was priced below market value. April R was very helpful and nice. Wonderful sales person. I would recommend... using them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words. We truly appreciate the opportunity to earn your business and we look forward to serving you again real soon!

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