Reviews
Just appreciate Todd the service advisor. I had a problem with tires rotation not getting done. He made it right. Friendship is lucky to have him!
Just appreciate Todd the service advisor. I had a problem with tires rotation not getting done. He made it right. Friendship is lucky to have him!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Do not buy from this business. They are dishonest and do not keep their word. I had negotiated a deal online. I was sent the final invoice for my cashiers check. I asked 3 times for the deposit payment link or process. I had an appointment 5/23 @ 1pm to purchase while in TN. They are now claiming they sold the car before they provided me the final invoice. They lie and and then called me to tell me I was wrong. I have every text. Do not believe a word said or even in writing. Buyer beware.
Do not buy from this business. They are dishonest and do not keep their word. I had negotiated a deal online. I was sent the final invoice for my cashiers check. I asked 3 times for the deposit payment link or process. I had an appointment 5/23 @ 1pm to purchase while in TN. They are now claiming they sold the car before they provided me the final invoice. They lie and and then called me to tell me I was wrong. I have every text. Do not believe a word said or even in writing. Buyer beware.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate your feedback and are sorry to hear you were disappointed with your experience. We understand how frustrating it can be when purchasing a vehicle remotely and when communication does not go as expected. Our team works hard to assist every customer fairly and professionally while managing vehicle availability, which can change quickly. We regret any confusion regarding the timing and status of the vehicle and apologize for the frustration this situation caused. We value all customer feedback and will continue working to improve our communication and processes moving forward.
I found a car they had for sale on Cars.com. Do not buy from this business. They are dishonest and do not keep their word. I had negotiated a deal online. I was sent the final invoice for my cashiers check. I asked 3 times for the deposit payment link or process. I had an appointment 5/23 @ 1pm to purchase while in TN. They are now claiming they sold the car before they provided me the final invoice. They lie and and then called me to tell me I was wrong. I have every text. Do not believe a word said or even in writing. Buyer beware.
I found a car they had for sale on Cars.com. Do not buy from this business. They are dishonest and do not keep their word. I had negotiated a deal online. I was sent the final invoice for my cashiers check. I asked 3 times for the deposit payment link or process. I had an appointment 5/23 @ 1pm to purchase while in TN. They are now claiming they sold the car before they provided me the final invoice. They lie and and then called me to tell me I was wrong. I have every text. Do not believe a word said or even in writing. Buyer beware.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Joey, we appreciate you sharing your feedback and are sorry to hear about your frustration with this experience. We understand how disappointing it can be when a vehicle you were interested in is no longer available, especially after discussions and planning for your visit. Our team strives to communicate as clearly and accurately as possible throughout the sales process. Because vehicle availability can change quickly, we regret that this situation did not meet your expectations. We value every customer interaction and will use your feedback to continue improving our communication and processes moving forward. Thank you again for your feedback.
My 2018 Ford Focus had a recall on its tensioner rod and oil pump belt. This dealership was very responsive about this recall after I called numerous other Ford dealerships to have them tell me I could not tow my vehicle to their location due to construction or inform me this part was not available and I would have to be placed on a waiting list. The helpful staff at the service department were great and I appreciate their respect and kindness during this very stressful time. I was grateful to have them repair the vehicle even though knowing it was a recall situation and do so with such a positive experience. Thank you.
My 2018 Ford Focus had a recall on its tensioner rod and oil pump belt. This dealership was very responsive about this recall after I called numerous other Ford dealerships to have them tell me I could not tow my vehicle to their location due to construction or inform me this part was not available and I would have to be placed on a waiting list. The helpful staff at the service department were great and I appreciate their respect and kindness during this very stressful time. I was grateful to have them repair the vehicle even though knowing it was a recall situation and do so with such a positive experience. Thank you.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Henson, for the thoughtful 5-star review. We understand how stressful recall situations can be, especially when dealing with vehicle repairs and transportation concerns. We’re very glad our service team was able to assist you promptly and provide the support, respect, and communication you deserved throughout the process. Your kind words mean a great deal to us, and we truly appreciate the opportunity to help get your Ford Focus repaired and back on the road. Thank you again for your trust and recommendation!
DeeDee in service Dept is fantastic! Had three things for them to check out, oil leak, recall and broken glove box. Took vehicle at 8:00a and DeeDee called me about 11:30 telling me my vehicle was ready. Great service!
DeeDee in service Dept is fantastic! Had three things for them to check out, oil leak, recall and broken glove box. Took vehicle at 8:00a and DeeDee called me about 11:30 telling me my vehicle was ready. Great service!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Karen, for the amazing 5-star review! We’re so glad to hear DeeDee provided you with such fantastic service and kept everything running smoothly during your visit. It’s great to know your oil leak, recall, and glove box concerns were all taken care of quickly and efficiently. We truly appreciate your kind words and your trust in our service department. We look forward to seeing you again whenever you need us!
I always have my service done there. Everyone is friendly and professional. Always great service.
I always have my service done there. Everyone is friendly and professional. Always great service.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
All the customer service representatives were friendly, efficient, and professional. My vehicle maintenance visit went smoothly and in record time.
All the customer service representatives were friendly, efficient, and professional. My vehicle maintenance visit went smoothly and in record time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Friendship fords web site offered me $6k more on their auto trade in but that’s just a marketing ploy to waste your time. Low ball trade in offers. Be careful !
Friendship fords web site offered me $6k more on their auto trade in but that’s just a marketing ploy to waste your time. Low ball trade in offers. Be careful !
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I had an incident with Friendship Ford located in Bristol, TN. It was a long issue. However the General Manager Lance Dowdy contacted me and took care of my issue. He is a man of his word and he did exactly what he advised me he would do. I did write a scathing review previously but Lance has renewed my trust in Friendship Ford. If you have any issues with this dealership definitely ask to speak with Lance .
I had an incident with Friendship Ford located in Bristol, TN. It was a long issue. However the General Manager Lance Dowdy contacted me and took care of my issue. He is a man of his word and he did exactly what he advised me he would do. I did write a scathing review previously but Lance has renewed my trust in Friendship Ford. If you have any issues with this dealership definitely ask to speak with Lance .
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The service team of Friendship Ford of Bristol are all very professional and knowledgeable. I was notified of a recall on my 2025 F-150 and whe I called for a service appointment they informed me of a second recall I knew nothing about. They got me right in and corrected the problems. I have have been buying my trucks from Friendship Ford of Bristol and having them serviced there since 2009. I really can't see myself going anywhere else.
The service team of Friendship Ford of Bristol are all very professional and knowledgeable. I was notified of a recall on my 2025 F-150 and whe I called for a service appointment they informed me of a second recall I knew nothing about. They got me right in and corrected the problems. I have have been buying my trucks from Friendship Ford of Bristol and having them serviced there since 2009. I really can't see myself going anywhere else.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase