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Rick Hill Imports

2.8
(472 reviews)
Visit Rick Hill Imports
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 consumer dealer award View 1 awards
2021 consumer dealer award
New (888) 269-3039 (888) 269-3039
Used (888) 269-1251 (888) 269-1251
Service (888) 859-6255 (888) 859-6255

Inventory

See all 145 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2015.
Buying a new vehicle can often seem like a daunting process but your friends at Rick Hill Imports believe it should be a fun and easy experience.

Rick Hill Imports is a family owned and operated dealership located in the Tri-Cities region of Tennessee. We are a dealership that will offer you world-class luxury vehicles with a hometown atmosphere. We have no documentation fees or pricing add-ons so your price is clear concise and transparent. No surprises! We truly want to offer you the best possible value.

Buying from a locally owned dealer you will be treated like family and we are always happy to see you!
World-Class Cars Hometown Service. The Tri-Cities Largest Luxury Dealer.

Service center

Phone number (888) 859-6255

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

2.8
(472 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I've been to this dealership's service center a couple of

I've been to this dealership's service center a couple of times before where things were done as expected. However, after purchasing a new '24 iX I received my plates in the mail. I went there to have an issue with one of my tires handled and asked if they could put the front plate on for me since the grill on is some special "self healing technology" and I didn't want to screw it up. (I'd already handled the rear plate myself). Within the hour, my vehicle was ready, but I was charged $93 (with tax) for the front plate to be added (which probably took no more than 5 minutes). I asked why they charged me and they said it wasn't a warranty item (obviously), but that since I hadn't purchased my vehicle from them, it was something I needed to pay for?! First, we're talking just a few minutes of this so hardly any strain on their day's agenda. Second, I've had vehicles sold to me and delivered where I'd go to the local service department and have made this simple request and as a courtesy, they've always obliged to handle it since we all know it's a very easy task and is typically something where they want the customer's business. In my 40+ years of buying vehicles, I've NEVER had a dealership's service department 'nickel and dime' me for something this petty! Obviously, they DO NOT want my business since I won't work with places that are into treating their customers like this. The service manager didn't agree. I asked them to remove it and the charges and he responded by saying he'd charge me AGAIN for the removal!! I then asked if he'd at least meet me half way since they NEVER MENTIONED anything about charges (on this visit I witnessed one of their service agents ask another customer if it was approved prior to charging him so I KNOW this is their policy - PLUS they asked me on a previous visit with my X5). I was completely shocked that they'd charge me $93 just to put a front license plate on my vehicle! It was ASSUMED that I'd have to pay for the labor (maybe by him, by definitely not by me). I was furious to say the least. I normally would have just left unpaid, but didn't want further problems since I knew this guy would probably call the authorities on me so I paid it, told him I'd definitely be calling BMW Corporate's Customer Service about this incident and he simply didn't care! (Shocking)! My conclusion is that this dealership clearly doesn't want me coming back AND I never intend to. Since this is the closest BMW dealership to me, all this is encouraging me to do is find another brand vehicle *OR* I may just wait the lease out then find another brand altogether! If it needs servicing, I have no desire to waste my time to take it to them or have to deal with them. The 2nd closest BMW dealership to me is about 1.5 hours away so I may have to consider that as my option assuming I run into a situation where service is needed. Again, all this has done is destroy the reputation BMW has built up with me after 4 vehicles in a row! So long BMW! This dealership also handles Mercedes and Porsche so I'll be avoiding those two brands as well. I'm so disappointed and frustrated to say the least. I'll add that I did get a follow up text a day or so after my visit asking how my experience was. I responded indicating that I was furious and already called BMW Corporate about this, asking for an e-mail address I could send the details to. No response back! Apparently, they want to follow up, but don't want to respond to the responses their follow up has! I'm staying far and clear from this place because of this xx experience, needless to say.

1.0

I've been to this dealership's service center a couple of

I've been to this dealership's service center a couple of times before where things were done as expected. However, after purchasing a new '24 iX I received my plates in the mail. I went there to have an issue with one of my tires handled and asked if they could put the front plate on for me since the grill on is some special "self healing technology" and I didn't want to screw it up. (I'd already handled the rear plate myself). Within the hour, my vehicle was ready, but I was charged $93 (with tax) for the front plate to be added (which probably took no more than 5 minutes). I asked why they charged me and they said it wasn't a warranty item (obviously), but that since I hadn't purchased my vehicle from them, it was something I needed to pay for?! First, we're talking just a few minutes of this so hardly any strain on their day's agenda. Second, I've had vehicles sold to me and delivered where I'd go to the local service department and have made this simple request and as a courtesy, they've always obliged to handle it since we all know it's a very easy task and is typically something where they want the customer's business. In my 40+ years of buying vehicles, I've NEVER had a dealership's service department 'nickel and dime' me for something this petty! Obviously, they DO NOT want my business since I won't work with places that are into treating their customers like this. The service manager didn't agree. I asked them to remove it and the charges and he responded by saying he'd charge me AGAIN for the removal!! I then asked if he'd at least meet me half way since they NEVER MENTIONED anything about charges (on this visit I witnessed one of their service agents ask another customer if it was approved prior to charging him so I KNOW this is their policy - PLUS they asked me on a previous visit with my X5). I was completely shocked that they'd charge me $93 just to put a front license plate on my vehicle! It was ASSUMED that I'd have to pay for the labor (maybe by him, by definitely not by me). I was furious to say the least. I normally would have just left unpaid, but didn't want further problems since I knew this guy would probably call the authorities on me so I paid it, told him I'd definitely be calling BMW Corporate's Customer Service about this incident and he simply didn't care! (Shocking)! My conclusion is that this dealership clearly doesn't want me coming back AND I never intend to. Since this is the closest BMW dealership to me, all this is encouraging me to do is find another brand vehicle *OR* I may just wait the lease out then find another brand altogether! If it needs servicing, I have no desire to waste my time to take it to them or have to deal with them. The 2nd closest BMW dealership to me is about 1.5 hours away so I may have to consider that as my option assuming I run into a situation where service is needed. Again, all this has done is destroy the reputation BMW has built up with me after 4 vehicles in a row! So long BMW! This dealership also handles Mercedes and Porsche so I'll be avoiding those two brands as well. I'm so disappointed and frustrated to say the least. I'll add that I did get a follow up text a day or so after my visit asking how my experience was. I responded indicating that I was furious and already called BMW Corporate about this, asking for an e-mail address I could send the details to. No response back! Apparently, they want to follow up, but don't want to respond to the responses their follow up has! I'm staying far and clear from this place because of this xx experience, needless to say.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2.0

Upon entering, there was no one at service department,

Upon entering, there was no one at service department, after finding them they were nice but not knowledgeable. There are stained , mismatched ceiling tiles and dirty floors. No one answered the phone call to service department and no returned calls. This is nothing new to Rick Hill service department. Unfortunately it is the norm and has been for a long time. Hopefully one of these days it will all change.!

2.0

Upon entering, there was no one at service department,

Upon entering, there was no one at service department, after finding them they were nice but not knowledgeable. There are stained , mismatched ceiling tiles and dirty floors. No one answered the phone call to service department and no returned calls. This is nothing new to Rick Hill service department. Unfortunately it is the norm and has been for a long time. Hopefully one of these days it will all change.!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Don't bother with this place.

Don't bother with this place. Charges 2x what other bmw service shops charge. $250 for an oil change.

1.0

Don't bother with this place.

Don't bother with this place. Charges 2x what other bmw service shops charge. $250 for an oil change.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Service department overcharges double the value of a

Service department overcharges double the value of a typical service. Oil change was $250 and other BMW dealers quoted $125. Called to complain and they stated they used "BMW Standard pricing." Not standard from my experience.

1.0

Service department overcharges double the value of a

Service department overcharges double the value of a typical service. Oil change was $250 and other BMW dealers quoted $125. Called to complain and they stated they used "BMW Standard pricing." Not standard from my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Contacted the dealership online and filled out financial

Contacted the dealership online and filled out financial information for loan approval. Never got any information back in regard to the financing. I was also looking to trade a vehicle and the used car manager was "scared to death" to take my trade in. Its funny that Porsche is going into the EV market but they are afraid to even look at a Tesla Model S for a trade. Never even looked at my car. They also would not negotiate on the price of the boxster.

1.0

Contacted the dealership online and filled out financial

Contacted the dealership online and filled out financial information for loan approval. Never got any information back in regard to the financing. I was also looking to trade a vehicle and the used car manager was "scared to death" to take my trade in. Its funny that Porsche is going into the EV market but they are afraid to even look at a Tesla Model S for a trade. Never even looked at my car. They also would not negotiate on the price of the boxster.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

Great purchase experience

Great overall purchase experience! Recently purchased a CPO Porsche Macan Turbo. Cade and the rest of the team at Rick Hill Imports were very professional with great communications skills. Made the deal by phone including a trade. Drove over 7 hours to get the vehicle that I wanted at a good price. Highly recommend purchasing from this great family dealership.

5.0

Great purchase experience

Great overall purchase experience! Recently purchased a CPO Porsche Macan Turbo. Cade and the rest of the team at Rick Hill Imports were very professional with great communications skills. Made the deal by phone including a trade. Drove over 7 hours to get the vehicle that I wanted at a good price. Highly recommend purchasing from this great family dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2.0

Zero Transparency on repairs!

First off we have bought several BMW’s at this dealership so we have been there alot over the years. I recently visited there with my 2018 X2 we bought certified pre owned I. 2019. The cp warranty expires May of 2023. My complaint is with the service department. I brought my vehicle in with an Emergency Call Malfunction light displayed. They could not tell me up front if this was a warranty covered item or not said they would have to look at it first. The only reason I brought it to dealership is because I thought it could possibly be a warranty repair and they couldn’t tell me yeah or nay on the phone and said they had to look at it first. So turns out to be a emergency battery that needs to be replaced. Fault code B7F341. I’m quoted $1,140.51 to repair…battery and 5 hours labor! I watched a video where this repair was literally done in 45 minutes. Cost me $204 just for them to tell me this. Btw I was not told up front that it would cost me $204. There should be more clarity on exactly what you’re going to be charged if you don’t do the repair that day. This particular repair is 1/3 the cost at another place that does bmw repairs at less than $400. That is a ridiculous difference. Why?? Always had liked the dealership( and miss the old service dept ppl) but repairs are utterly ridiculous! If you want to be charged an exorbitant amount for a repair bring it here! 🙄

2.0

Zero Transparency on repairs!

First off we have bought several BMW’s at this dealership so we have been there alot over the years. I recently visited there with my 2018 X2 we bought certified pre owned I. 2019. The cp warranty expires May of 2023. My complaint is with the service department. I brought my vehicle in with an Emergency Call Malfunction light displayed. They could not tell me up front if this was a warranty covered item or not said they would have to look at it first. The only reason I brought it to dealership is because I thought it could possibly be a warranty repair and they couldn’t tell me yeah or nay on the phone and said they had to look at it first. So turns out to be a emergency battery that needs to be replaced. Fault code B7F341. I’m quoted $1,140.51 to repair…battery and 5 hours labor! I watched a video where this repair was literally done in 45 minutes. Cost me $204 just for them to tell me this. Btw I was not told up front that it would cost me $204. There should be more clarity on exactly what you’re going to be charged if you don’t do the repair that day. This particular repair is 1/3 the cost at another place that does bmw repairs at less than $400. That is a ridiculous difference. Why?? Always had liked the dealership( and miss the old service dept ppl) but repairs are utterly ridiculous! If you want to be charged an exorbitant amount for a repair bring it here! 🙄

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

3-1/2 hours for routine service after a two week wait.

3-1/2 hours for routine service after a two week wait. Dropped the car off for an oil change and check a few other items. Returned after 2-1/2 hours to be told they were busy and it would be another hour. I asked why I needed to make an appointment in the first place if this was going to be the speed of service. The rather arrogant service rep said the appointment was to get me in the queue. After another hour wait the car was returned with oil change and diagnostic for the other requested service to just replace all the components. The over charged, unprofessional service received at Rick Hill Imports is by far the worst dealership experience I’ve encountered. Plus the car was not even attempted to be washed or even a quick spray off. Paid roughly $10 a minute for terrible service. Highly recommend looking elsewhere if searching for service on your import.

1.0

3-1/2 hours for routine service after a two week wait.

3-1/2 hours for routine service after a two week wait. Dropped the car off for an oil change and check a few other items. Returned after 2-1/2 hours to be told they were busy and it would be another hour. I asked why I needed to make an appointment in the first place if this was going to be the speed of service. The rather arrogant service rep said the appointment was to get me in the queue. After another hour wait the car was returned with oil change and diagnostic for the other requested service to just replace all the components. The over charged, unprofessional service received at Rick Hill Imports is by far the worst dealership experience I’ve encountered. Plus the car was not even attempted to be washed or even a quick spray off. Paid roughly $10 a minute for terrible service. Highly recommend looking elsewhere if searching for service on your import.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Sent a email about buying a car and drove 2 hours to get

Sent a email about buying a car and drove 2 hours to get told they sold the car when I got there 30 minutes ago . A waist of my time and money . When offered to show the email the salesman was rude and said have a nice day . I'm sure this is a small dealership that they can say whatever so if your out of town don't waist your time

1.0

Sent a email about buying a car and drove 2 hours to get

Sent a email about buying a car and drove 2 hours to get told they sold the car when I got there 30 minutes ago . A waist of my time and money . When offered to show the email the salesman was rude and said have a nice day . I'm sure this is a small dealership that they can say whatever so if your out of town don't waist your time

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

I had a very good experience purchasing my 2013 Volvo

I had a very good experience purchasing my 2013 Volvo XC90. Dave Graham was very knowledgeable and Kari Hensley worked with me to make the cash purchase happen.

5.0

I had a very good experience purchasing my 2013 Volvo

I had a very good experience purchasing my 2013 Volvo XC90. Dave Graham was very knowledgeable and Kari Hensley worked with me to make the cash purchase happen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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