Rick Hill Imports

Our buying experience could have not been better. Chuck Hunt made the buying experience go so smoothly. Hannah was great with the paper work and having our car spotless and ready for the road with a full tank of gas. We will most definitely be back

This review is pertaining to Rick Hill Mercedes.... We have nothing but good things to say about our experience at Rick Hill Mercedes...specifically Zac & Hugo!! Zac made our car buying experience easy & seamless. Both he and Hugo were so knowledgeable and answered all our questions with honesty & transparency. They were both very professional and made our experience fun. Both of these guys are true assets and add powerful dynamics to the Rick Hill Franchise!! Their attitude and expertise was above and beyond our expectations. We appreciate you both. David & I LOVE our new Mercedes AMG GLE 53. We will be back for sure. Thanks again, Debbie & David Cook

Service department did great and Cade was very knowledgeable about bmw. Kaleb was very nice in service dept

Service dept is wonderful but the general sales is pathetic. These guys could care less if you buy a car. Don't waste you time. Asheville is much better

I've been to this dealership's service center a couple of times before where things were done as expected. However, after purchasing a new '24 iX I received my plates in the mail. I went there to have an issue with one of my tires handled and asked if they could put the front plate on for me since the grill on is some special "self healing technology" and I didn't want to screw it up. (I'd already handled the rear plate myself). Within the hour, my vehicle was ready, but I was charged $93 (with tax) for the front plate to be added (which probably took no more than 5 minutes). I asked why they charged me and they said it wasn't a warranty item (obviously), but that since I hadn't purchased my vehicle from them, it was something I needed to pay for?! First, we're talking just a few minutes of this so hardly any strain on their day's agenda. Second, I've had vehicles sold to me and delivered where I'd go to the local service department and have made this simple request and as a courtesy, they've always obliged to handle it since we all know it's a very easy task and is typically something where they want the customer's business. In my 40+ years of buying vehicles, I've NEVER had a dealership's service department 'nickel and dime' me for something this petty! Obviously, they DO NOT want my business since I won't work with places that are into treating their customers like this. The service manager didn't agree. I asked them to remove it and the charges and he responded by saying he'd charge me AGAIN for the removal!! I then asked if he'd at least meet me half way since they NEVER MENTIONED anything about charges (on this visit I witnessed one of their service agents ask another customer if it was approved prior to charging him so I KNOW this is their policy - PLUS they asked me on a previous visit with my X5). I was completely shocked that they'd charge me $93 just to put a front license plate on my vehicle! It was ASSUMED that I'd have to pay for the labor (maybe by him, by definitely not by me). I was furious to say the least. I normally would have just left unpaid, but didn't want further problems since I knew this guy would probably call the authorities on me so I paid it, told him I'd definitely be calling BMW Corporate's Customer Service about this incident and he simply didn't care! (Shocking)! My conclusion is that this dealership clearly doesn't want me coming back AND I never intend to. Since this is the closest BMW dealership to me, all this is encouraging me to do is find another brand vehicle *OR* I may just wait the lease out then find another brand altogether! If it needs servicing, I have no desire to waste my time to take it to them or have to deal with them. The 2nd closest BMW dealership to me is about 1.5 hours away so I may have to consider that as my option assuming I run into a situation where service is needed. Again, all this has done is destroy the reputation BMW has built up with me after 4 vehicles in a row! So long BMW! This dealership also handles Mercedes and Porsche so I'll be avoiding those two brands as well. I'm so disappointed and frustrated to say the least. I'll add that I did get a follow up text a day or so after my visit asking how my experience was. I responded indicating that I was furious and already called BMW Corporate about this, asking for an e-mail address I could send the details to. No response back! Apparently, they want to follow up, but don't want to respond to the responses their follow up has! I'm staying far and clear from this place because of this xx experience, needless to say.

Upon entering, there was no one at service department, after finding them they were nice but not knowledgeable. There are stained , mismatched ceiling tiles and dirty floors. No one answered the phone call to service department and no returned calls. This is nothing new to Rick Hill service department. Unfortunately it is the norm and has been for a long time. Hopefully one of these days it will all change.!

Don't bother with this place. Charges 2x what other bmw service shops charge. $250 for an oil change.

Service department overcharges double the value of a typical service. Oil change was $250 and other BMW dealers quoted $125. Called to complain and they stated they used "BMW Standard pricing." Not standard from my experience.

Contacted the dealership online and filled out financial information for loan approval. Never got any information back in regard to the financing. I was also looking to trade a vehicle and the used car manager was "scared to death" to take my trade in. Its funny that Porsche is going into the EV market but they are afraid to even look at a Tesla Model S for a trade. Never even looked at my car. They also would not negotiate on the price of the boxster.

Great overall purchase experience! Recently purchased a CPO Porsche Macan Turbo. Cade and the rest of the team at Rick Hill Imports were very professional with great communications skills. Made the deal by phone including a trade. Drove over 7 hours to get the vehicle that I wanted at a good price. Highly recommend purchasing from this great family dealership.