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Buy Here; Beware of Follow Up.
Sales department friendly and helpful. Service advisor Dismissive, condescending to a point of rudeness. Pushes fluid flushes but can't quote corrective maintenance. "Further diagnosis required, only parts department can tell" waited two days for that response. Would've rated lower but for their sales department being helpful. Would recommend with stern warning about service.
Hi, we are disappointed to hear that you did not have a more positive experience with us at Audi of Monterey Peninsula. We would like the opportunity to address your concerns. Please reach out to us directly at (888) 720-5973 when you have a chance. Thank you, and we look forward to hearing from you.
Highly recommended. Great service.
Wes provided an excellent service. Highly recommended.
Hi Jose, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
No pressure sales!
David was excellent in making my husband and I feel comfortable in what can sometimes be an overwhelming and stressful situation when it comes to buying/leasing. We definitely appreciated the no pressure sales we felt when working with David. Additionally, Harold had initially called us when we made an online inquiry about a car and he was very knowledgeable and helpful where we found ourselves comfortable coming into the dealership to see the inventory in person. Would definitely come back for the next vehicle
Hi, we're happy you found our staff to be so supportive during your experience here at Audi of Monterey Peninsula. Please let us know if there is anything else we can do for you; we are more than happy to help!
Recent purchase Audi Q5
I watch vehicle price drop twice on Autotrader and dealership?s website. I called dealership and confirmed price of $52,545 and asked for a walk around video prior to purchasing sight unseen. Shortly thereafter, salesman advised car was mistakenly priced lower and they would not honor price. I eventually relented and paid nearly $2500 more than quoted. I was assured that with just over 600 original miles the car was like new with no scratches, dents, or other imperfections. When the car arrived, the transporter showed there were two scratches on the passenger side as noted and acknowledged by dealership at pick up. There was significant miscommunication regarding my titling responsibilities in my home state. This miscommunication resulted in hours of wasted time and weeks before I could properly title. To add to this less than favorable experience, the car arrived with an empty gas tank, no gas card (for those suggesting shipping is best with empty tank), and 200 more miles than quoted at the time I agreed to purchase.
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call at (888) 720-5973. We're always happy to help!
Purchasing our Q8 at the end of the Lease
Was all in all a great experience, Hung was very informative when we signed, Joey was great and getting everything set up to switch from Lease end to purchase.
Hello Douglas, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Audi Q5 Lease
Very knowledgeable sales and finance professionals, transparent pricing, great value. Overall a very professional experience. Highly recommended.
Hi Peter, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Audi s8 2020
Liars , trying to explain me that carfax is showing one owner lol and there is 3 owners on it .... manager said last owner never owned the car and when they put it for sale in July car had only 1700 miles and then 3 month later almost 7 k miles and he is saying that they never sold the car to the third owner “he got approved and title was changed under the bank name but never sold the car” what a xxxx story and there is inspection in south Jordan ,UT reported in the car fax ... that’s why you have bad reviews..... some Amanda was sending me a pic of that audi s8 and steering wheel I so grease and cup of coffee is in a cup holder , she said manager is driving that car .... so unprofessional... manager shouldn’t drive that kind of the car if is put for sale ... so shame on audi dealer and people they hire ....rule number 1 do not lie to your customers
Noone wants to attend to you. Waited for service, noone talked to me. Got told to be "quiet" when I asked questions Everybody was grumpy! And nobody followed up after I left. I guess they were happy to see me leave?
Very nice people but not fair! After spending days there. The car I wanted they let someone else take to there house for the night .... Didn't offer that option to me and I have a high credit rating. Plus they raised the interest rate pretty high. So I decide to go somewhere else and see if I can get lower interest rates and I did a lot lower. The dealership get a percentage of the interest .. Left there, went to the Lexus. bought a new Lexus!
Did not honor deposit to hold vehicle for 24 hours
This dealership accepted a $500 deposit to hold a vehicle for 24 hours. In less than 24 hours they sold the vehicle to another party. Disappointed in the integrity shown.