Baldwin Chevrolet Cadillac

Baldwin Team is first class! They have got me in same day twice excellent results!

Great customer service and efficient timing doing the task at hand. Had parts available at time of visit and explained all the questions we hd.

Steve Dennis is amazing! Very helpful and always finds us what we are looking for! Great deals and great service! If your looking for a salesman he’s your guy!

Stay Away! I purchase a 1997 Silverado from Baldwin Chevrolet / Cadillac. Approximately 1/2 way home on my 200 mile trip the brakes went out. Did a complete brake job. Still no brakes. Took it to several mechanics and they could not fix the problem. Called Steve and he sent a trailer to pick up my truck. A few days later he brought the truck back and stated that it was fixed. It was not. Not only was it not fixed, it was in worse shape than when they picked it up. Lug nuts were so tight I had to take it to a large truck shop and have them loosened. Brake bleeders were now rounded from using a vice grip instead of the proper wrench. Come to find out, the ABS unit had previously been replaced with an incorrect one. Replaced with a new, correct one, and all is well. I spend over $3,000, after paying almost 12 grand for the truck, just so I would be able to safely drive it. They offered no compensation.

No respect given for someone driving 285 to view vehicle. Salesman lied about vehicle condition and vehicle was dirty. Cigarette burns all over carpet and seats. Leaves and brush stacked in door jams. Bed liner was filthy. And this is a new Cadillac dealership. Very much discouraged from ever trusting a new Cadillac dealership.

I really appreciate Rob Caudel helping me with the purchase of my new Chevrolet Trax! He explained in detail about the exterior and interior features.

Great experience, we went in and told them what we wanted and ended up leaving with the first car wettest drove.

Always courteous, professional, and accommodating.

I love this dealership. I actually ended up purchasing the car that I found on cars.com from this dealership. Steve was our salesman and was super helpful. I got a great deal on my trade in and a great deal on the car I purchased. I even got 5 free oil changes and a years worth of free car washes!

Trying to drive my 2015 Cadallic from eastern Tn to southeast Mo. Drove in a torrential downpour for about 30 miles west of Knoxville. Stability warning came on saying I had lost acceleration (car would not have speed over 24 mph) and advised to pull over immediately and not drive car. I was on I 40, almost dark and raining very hard. Called On Star for a tow. Turned car off waiting for assist. Meanwhile turned car back on, warning was off, drove for a test on frontage road and car seemed fine. Stopped in Poplar Bluff, Mo warning came back on. Tried to make it to Baldwin Cadallic, was almost broadsided when car stalled trying to make a left turn. Car restarted with warning on, stopped again and called Baldwin for a pick up. Response with tow truck was very quick. Car at dealership from September 19 through the 28th. Was told on the 21st when I called on the status that the car had "dried out" and I could come pick it up! Really now--I have a 2015 Cadallic, I'm 550 from home and my car is fine as long as I don't drive it in the rain? I had nothing but a complete run around for an entire week. Absolutely no calls returned and treated dismissively by everyone I dealt with except the service writer, Emily. My dealer, 550 miles away agreed to pick up my car and bring it back to Tn to find the cause of the trouble. Baldwins excuse, car came in at a bad time, just not enough time to work on it and I didn't have an appointment. What an unbelievable nightmare and the poorest excuse imaginable for a service dealership! Would I recommend Baldwin Cadallic? ABSOLUTELY NOT!!!!!!