Baldwin Chevrolet Cadillac Hours
*Contact STEVE DENNIS for Special Internet Pricing! Call 1-573-778-6677. or Text 1-573-778-6677.
*We Put a Lifetime Powertrain Warranty on every qualifying Vehicle we Sell! *Unlimited Time and *Unlimited Mileage. See Dealer for Details
"LIFETIME POWERTRAIN WARRANTY AT NO ADDITIONAL COST !!"
Oil, Filter Change
$29.95 and up*
Always courteous, professional, and accommodating.
I love this dealership. I actually ended up purchasing the car that I found on cars.com from this dealership. Steve was our salesman and was super helpful.... I got a great deal on my trade in and a great deal on the car I purchased. I even got 5 free oil changes and a years worth of free car washes!
Great experience, we went in and told them what we wanted and ended up leaving with the first car wettest drove.
Trying to drive my 2015 Cadallic from eastern Tn to southeast Mo. Drove in a torrential downpour for about 30 miles west of Knoxville. Stability warning... came on saying I had lost acceleration (car would not have speed over 24 mph) and advised to pull over immediately and not drive car. I was on I 40, almost dark and raining very hard. Called On Star for a tow. Turned car off waiting for assist. Meanwhile turned car back on, warning was off, drove for a test on frontage road and car seemed fine. Stopped in Poplar Bluff, Mo warning came back on. Tried to make it to Baldwin Cadallic, was almost broadsided when car stalled trying to make a left turn. Car restarted with warning on, stopped again and called Baldwin for a pick up. Response with tow truck was very quick. Car at dealership from September 19 through the 28th. Was told on the 21st when I called on the status that the car had "dried out" and I could come pick it up! Really now--I have a 2015 Cadallic, I'm 550 from home and my car is fine as long as I don't drive it in the rain? I had nothing but a complete run around for an entire week. Absolutely no calls returned and treated dismissively by everyone I dealt with except the service writer, Emily. My dealer, 550 miles away agreed to pick up my car and bring it back to Tn to find the cause of the trouble. Baldwins excuse, car came in at a bad time, just not enough time to work on it and I didn't have an appointment. What an unbelievable nightmare and the poorest excuse imaginable for a service dealership! Would I recommend Baldwin Cadallic? ABSOLUTELY NOT!!!!!!
At Baldwin Chevrolet, we strive to help our customers and accommodate them to the best of our ability. At the present time our dealership has an exces...sive workload, making our schedule very tight at times. However, as the customer was passing through and needed assistance, we tried to help by working the 2015 Cadillac SRX in among other standing appointments. While diagnosing the problem, our service department checked for bulletins/recalls on the vehicle and found bulletin "07-06-04-19e Intermittent Malfunction Indicator Lamp (MIL) Illuminated DTC P2138 with Reduced Engine Power", which states that the condition may be caused by water intrusion. Service department and body shop checked every aspect that said bulletin outlined; all possible leak sources were sealed and the vehicle was leak tested. No water leaks were found. All connections in the instrument panel were checked for debris and water; no debris or water were found. Technicians then road-tested the vehicle for several miles and were unable to duplicate the problem. After road testing, technicians started testing voltage parameters, continuing to try to figure out the problem. The customer then contacted our dealership, stating that another dealership would be picking up the vehicle. Our service manager spoke with the customer's husband on Friday, September 23, explaining our findings and next steps (which included the leak test) and followed up with OnStar (regarding their diagnostics) on the husband's behalf. Multiple members of our service department also spoke with the customer on several occasions regarding the status of repairs.
I came in the service area everyone was so nice amd had smiles. My service advisor was nice keeping me updated and also made sure I didn't need anything... extra while waiting . very nice environment from top to bottom.
Found the vehicle I wanted, price and milage was reasonable and I got a good deal on my trade in. Even got a free recliner with the purchase of the vehicle.... Really friendly and professional dealership.
Thanks Lakeith, Really try to go the extra mile for great customer expereince's and i appreciate your postive input. If we can be of any future help p...lease don't hesitate to let me know. Steve