Baldwin Chevrolet Cadillac

3.6
(15 reviews)
Visit Baldwin Chevrolet Cadillac
Sales hours: 8:00am to 5:00pm
Service hours: 8:00am to 12:00pm
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Sales Service
Monday 8:00am–6:00pm 8:00am–5:30pm
Tuesday 8:00am–6:00pm 8:00am–5:30pm
Wednesday 8:00am–6:00pm 8:00am–5:30pm
Thursday 8:00am–6:00pm 8:00am–5:30pm
Friday 8:00am–6:00pm 8:00am–5:30pm
Saturday 8:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed

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New (573) 300-4192 (573) 300-4192
Used (573) 300-4416 (573) 300-4416
Service (573) 300-4506 (573) 300-4506

Inventory

See all 168 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2008.
Because we want you to be our customer for life we are proud to provide A Lifetime Powertrain Warranty at no additional cost. We want you to have a peace of mind that comes from knowing you are covered for the cost of the critical mechanical breakdowns. Contact Baldwin Chevrolet for details. http://www.baldwinchevy.com/lifetime-warranty
LIFETIME POWERTRAIN WARRANTY AT NO ADDITIONAL COST !!

Service center

Phone number (573) 300-4506

Service hours

Monday
8:00am–5:30pm
Tuesday
8:00am–5:30pm
Wednesday
8:00am–5:30pm
Thursday
8:00am–5:30pm
Friday
8:00am–5:30pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

3.6
(15 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Baldwin Team is first class!

Baldwin Team is first class! They have got me in same day twice excellent results!

5.0

Baldwin Team is first class!

Baldwin Team is first class! They have got me in same day twice excellent results!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Great service

Great customer service and efficient timing doing the task at hand. Had parts available at time of visit and explained all the questions we hd.

5.0

Great service

Great customer service and efficient timing doing the task at hand. Had parts available at time of visit and explained all the questions we hd.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Looking for a new car!

Steve Dennis is amazing! Very helpful and always finds us what we are looking for! Great deals and great service! If your looking for a salesman he’s your guy!

5.0

Looking for a new car!

Steve Dennis is amazing! Very helpful and always finds us what we are looking for! Great deals and great service! If your looking for a salesman he’s your guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Stay Away!

Stay Away! I purchase a 1997 Silverado from Baldwin Chevrolet / Cadillac. Approximately 1/2 way home on my 200 mile trip the brakes went out. Did a complete brake job. Still no brakes. Took it to several mechanics and they could not fix the problem. Called Steve and he sent a trailer to pick up my truck. A few days later he brought the truck back and stated that it was fixed. It was not. Not only was it not fixed, it was in worse shape than when they picked it up. Lug nuts were so tight I had to take it to a large truck shop and have them loosened. Brake bleeders were now rounded from using a vice grip instead of the proper wrench. Come to find out, the ABS unit had previously been replaced with an incorrect one. Replaced with a new, correct one, and all is well. I spend over $3,000, after paying almost 12 grand for the truck, just so I would be able to safely drive it. They offered no compensation.

1.0

Stay Away!

Stay Away! I purchase a 1997 Silverado from Baldwin Chevrolet / Cadillac. Approximately 1/2 way home on my 200 mile trip the brakes went out. Did a complete brake job. Still no brakes. Took it to several mechanics and they could not fix the problem. Called Steve and he sent a trailer to pick up my truck. A few days later he brought the truck back and stated that it was fixed. It was not. Not only was it not fixed, it was in worse shape than when they picked it up. Lug nuts were so tight I had to take it to a large truck shop and have them loosened. Brake bleeders were now rounded from using a vice grip instead of the proper wrench. Come to find out, the ABS unit had previously been replaced with an incorrect one. Replaced with a new, correct one, and all is well. I spend over $3,000, after paying almost 12 grand for the truck, just so I would be able to safely drive it. They offered no compensation.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Gene. We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. It sounds like we missed an issue with the brakes. Our goal is for everyone who comes in contact with us to feel valued and respected, so if you could please call me at 1-800-537-1251, I’d love the opportunity to discuss your concerns further with you. I’m hopeful this will give you a chance to share any part of your story that wasn’t told before as well as offer some resolution on how we can help make things right between us. If there are other ways I can help, please let me know!

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1.0

No respect given for someone driving 285 to view vehicle.

No respect given for someone driving 285 to view vehicle. Salesman lied about vehicle condition and vehicle was dirty. Cigarette burns all over carpet and seats. Leaves and brush stacked in door jams. Bed liner was filthy. And this is a new Cadillac dealership. Very much discouraged from ever trusting a new Cadillac dealership.

1.0

No respect given for someone driving 285 to view vehicle.

No respect given for someone driving 285 to view vehicle. Salesman lied about vehicle condition and vehicle was dirty. Cigarette burns all over carpet and seats. Leaves and brush stacked in door jams. Bed liner was filthy. And this is a new Cadillac dealership. Very much discouraged from ever trusting a new Cadillac dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

I really appreciate Rob Caudel helping me with the...

I really appreciate Rob Caudel helping me with the purchase of my new Chevrolet Trax! He explained in detail about the exterior and interior features.

5.0

I really appreciate Rob Caudel helping me with the...

I really appreciate Rob Caudel helping me with the purchase of my new Chevrolet Trax! He explained in detail about the exterior and interior features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Great service

Great experience, we went in and told them what we wanted and ended up leaving with the first car wettest drove.

5.0

Great service

Great experience, we went in and told them what we wanted and ended up leaving with the first car wettest drove.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Customer

Always courteous, professional, and accommodating.

5.0

Customer

Always courteous, professional, and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Review

I love this dealership. I actually ended up purchasing the car that I found on cars.com from this dealership. Steve was our salesman and was super helpful. I got a great deal on my trade in and a great deal on the car I purchased. I even got 5 free oil changes and a years worth of free car washes!

5.0

Review

I love this dealership. I actually ended up purchasing the car that I found on cars.com from this dealership. Steve was our salesman and was super helpful. I got a great deal on my trade in and a great deal on the car I purchased. I even got 5 free oil changes and a years worth of free car washes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Lack of repair on Cadallic SRX

Trying to drive my 2015 Cadallic from eastern Tn to southeast Mo. Drove in a torrential downpour for about 30 miles west of Knoxville. Stability warning came on saying I had lost acceleration (car would not have speed over 24 mph) and advised to pull over immediately and not drive car. I was on I 40, almost dark and raining very hard. Called On Star for a tow. Turned car off waiting for assist. Meanwhile turned car back on, warning was off, drove for a test on frontage road and car seemed fine. Stopped in Poplar Bluff, Mo warning came back on. Tried to make it to Baldwin Cadallic, was almost broadsided when car stalled trying to make a left turn. Car restarted with warning on, stopped again and called Baldwin for a pick up. Response with tow truck was very quick. Car at dealership from September 19 through the 28th. Was told on the 21st when I called on the status that the car had "dried out" and I could come pick it up! Really now--I have a 2015 Cadallic, I'm 550 from home and my car is fine as long as I don't drive it in the rain? I had nothing but a complete run around for an entire week. Absolutely no calls returned and treated dismissively by everyone I dealt with except the service writer, Emily. My dealer, 550 miles away agreed to pick up my car and bring it back to Tn to find the cause of the trouble. Baldwins excuse, car came in at a bad time, just not enough time to work on it and I didn't have an appointment. What an unbelievable nightmare and the poorest excuse imaginable for a service dealership! Would I recommend Baldwin Cadallic? ABSOLUTELY NOT!!!!!!

1.0

Lack of repair on Cadallic SRX

Trying to drive my 2015 Cadallic from eastern Tn to southeast Mo. Drove in a torrential downpour for about 30 miles west of Knoxville. Stability warning came on saying I had lost acceleration (car would not have speed over 24 mph) and advised to pull over immediately and not drive car. I was on I 40, almost dark and raining very hard. Called On Star for a tow. Turned car off waiting for assist. Meanwhile turned car back on, warning was off, drove for a test on frontage road and car seemed fine. Stopped in Poplar Bluff, Mo warning came back on. Tried to make it to Baldwin Cadallic, was almost broadsided when car stalled trying to make a left turn. Car restarted with warning on, stopped again and called Baldwin for a pick up. Response with tow truck was very quick. Car at dealership from September 19 through the 28th. Was told on the 21st when I called on the status that the car had "dried out" and I could come pick it up! Really now--I have a 2015 Cadallic, I'm 550 from home and my car is fine as long as I don't drive it in the rain? I had nothing but a complete run around for an entire week. Absolutely no calls returned and treated dismissively by everyone I dealt with except the service writer, Emily. My dealer, 550 miles away agreed to pick up my car and bring it back to Tn to find the cause of the trouble. Baldwins excuse, car came in at a bad time, just not enough time to work on it and I didn't have an appointment. What an unbelievable nightmare and the poorest excuse imaginable for a service dealership! Would I recommend Baldwin Cadallic? ABSOLUTELY NOT!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

At Baldwin Chevrolet, we strive to help our customers and accommodate them to the best of our ability. At the present time our dealership has an excessive workload, making our schedule very tight at times. However, as the customer was passing through and needed assistance, we tried to help by working the 2015 Cadillac SRX in among other standing appointments. While diagnosing the problem, our service department checked for bulletins/recalls on the vehicle and found bulletin "07-06-04-19e Intermittent Malfunction Indicator Lamp (MIL) Illuminated DTC P2138 with Reduced Engine Power", which states that the condition may be caused by water intrusion. Service department and body shop checked every aspect that said bulletin outlined; all possible leak sources were sealed and the vehicle was leak tested. No water leaks were found. All connections in the instrument panel were checked for debris and water; no debris or water were found. Technicians then road-tested the vehicle for several miles and were unable to duplicate the problem. After road testing, technicians started testing voltage parameters, continuing to try to figure out the problem. The customer then contacted our dealership, stating that another dealership would be picking up the vehicle. Our service manager spoke with the customer's husband on Friday, September 23, explaining our findings and next steps (which included the leak test) and followed up with OnStar (regarding their diagnostics) on the husband's behalf. Multiple members of our service department also spoke with the customer on several occasions regarding the status of repairs.

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