First Team Toyota

The excellent service provided by Monte and Derrick surpassed my expectations. They are amiable, diligent, and professional. Through their efforts, they were able to procure the ideal vehicle for my specific needs. Thank you and your team for making the car-buying experience as stress-free as possible. I highly recommend First Team Toyota!

Fred was my service advisor for my 2025 KIA Sportage. He was very personable and very attentive to my questions.

Miranda and her team get 5 stars for service. 2008 Tundra Bad vibration steering wheel. Research on AI showed multiple causes. I received a video of two problems identified as causing vibrations .. Leaking wheel bearings and dragging front brakes .Edtimate approved and report showed probable defective new tires could not be balanced completely. Tire store told me go live with the problem until it got real bad. Truck is 98 % better. Only replacing defective new tires could makd it 100 %. This the second time that Miranda and her team cleaned up someone else’s mess. You pay more but hour vehicle gets fixed at First Team Toyota. Thanks Miiranda

I arrived at the lot to look at a couple colors on a Toyota Tacoma and check to see when their next shipment was going to arrive. I had planned on purchasing a 2026 Tacoma SR5 because it fit my budget. But, They had a used 2025 Tacoma TRD Offroad with extermly low miles ,which I really wanted, but knew it was outside of my budget. I told Mike McCoy and the sale manager Jay Gurganus if they could get the price within that of a 2026 SR5 that I would buy it. After about 30 minutes the sales manager returned with a very reasonable offer. I was in shock, after decussing the deal with my wife , I agreed to purchase the truck. We purchase a new vehicle every 3 years and this was the smoothest deal ever. I highly recommend asking for Mike McCoy and I assure you that it will be a smooth deal. Thank you Mike and Jay for making this deal possible.

Buyer and customer beware. I scheduled a service appointment with First Team Toyota in Chesapeake last week and drove there from Newport News expecting my Virginia state inspection to be handled during that visit. When I pulled into the service bay, I waited almost five minutes before anyone even acknowledged me. Once I was finally assisted, I was told they do not schedule state inspections and that the wait would be 4–5 hours. Staff said this information was clearly posted in large red lettering on the website, but on the mobile page the actual state inspection notice is small and easy to miss. If state inspections are not handled by appointment, that should be made very clear during scheduling, or customers should be contacted before they make the drive. I was also told that scheduling state inspections is against state law, but I have not found anything showing that to be accurate. What I did find indicates inspection stations may choose how they handle inspections. Either way, the bigger issue was the poor customer service. I did not appreciate the dismissive attitude, the smirking exchange between employees, or the way the situation was treated as though it was my fault. This is not my first poor service experience with First Team Toyota, and I regret buying my vehicle there. I will not be returning for future service and would not recommend them based on my experience.

I had a 9:30 appointment for a tire rotation. I arrived at 9:20a. I still was waiting at 11:18 for my car. So I went to the service desk and my car was ready and waiting!! 2 hours for a tire rotation!!! No one notified me that my car had been sitting there??? I spoke with Nick, manager. He was very nice and stated he would follow up. The more I thought about it, I feel I should get a discount for my next service or a coupon. Regardless, certainly, more prompt attention!!!

Miranda in service dept is great. She's very helpful and is our go to person for vehicle maintenance. She deserves a big raise in pay& she's very professional!

The buying experience was very good. The delearship honored what they advertised. I highly recommend them.

I nothing positive to say about the service technicians at this location Every single time I have brought my vehicle in for service, I have to return because of their incompetence. My washer fluid is bone dry, my tire pressure is different in each tire, and the cabin filter was not changed even though it was requested. 1 positive I can add to the service department, is the advisors. Unfortunately, they don't know that their techs make them look bad.

Fantastic deals; beat all local dealer prices and no one even wanted to try to compete. Outstanding service! Got personal cell numbers for fantastic communications. Alberto did a fantastic job to help me find the perfect Tacoma! Can't recomend enough!