First Team Toyota

3.2
(90 reviews)
Visit First Team Toyota
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (877) 826-1032 (877) 826-1032
Used (877) 824-4034 (877) 824-4034
Service (757) 637-4930 (757) 637-4930

Inventory

See all 80 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since December 2006.
Welcome to First Team Toyota! Here are just a few of the many reasons to do business with First Team. We are the Home of The Lifetime Warranty! The brands we sell have the best new vehicle warranties available. Plus we can help you get financed even if you have had credit problems in the past or are going through a rough patch now. So what are you waiting for? Start shopping today at a dealer you can trust.

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. Come experience our commitment to excellence for yourself!
ENJOY YOUR RIDE!

Service center

Phone number (757) 637-4930

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.2
(90 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

If l could give a lower rating l would.

If l could give a lower rating l would. It took a day and a half to diagnose a problem after l told them what the issue was at drop off. They gave a $3400 estimate to replace the torque converter. This issue should fall under the life time drive train warranty. They submitted the claim and a week later and still haven’t heard a peep from the service department. Took the truck home and changed the transmission fluid which by the way they claim is life time transmission fluid. Fixed the problem for 70 bucks. Definitely won’t be purchasing anymore vehicles from first team just based on the service department.

1.0

If l could give a lower rating l would.

If l could give a lower rating l would. It took a day and a half to diagnose a problem after l told them what the issue was at drop off. They gave a $3400 estimate to replace the torque converter. This issue should fall under the life time drive train warranty. They submitted the claim and a week later and still haven’t heard a peep from the service department. Took the truck home and changed the transmission fluid which by the way they claim is life time transmission fluid. Fixed the problem for 70 bucks. Definitely won’t be purchasing anymore vehicles from first team just based on the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

The interaction with the manager, Shlomo, during our car

The interaction with the manager, Shlomo, during our car purchase was not as positive as we had hoped. Despite being close to finalizing the deal, there was a sudden change in negotiation terms when he joined the discussion.

1.0

The interaction with the manager, Shlomo, during our car

The interaction with the manager, Shlomo, during our car purchase was not as positive as we had hoped. Despite being close to finalizing the deal, there was a sudden change in negotiation terms when he joined the discussion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

Outstanding service!

Outstanding service! David Reese provided the best service I have ever experienced. I would consider him as a valuable asset for First Team Toyota. He truly knows how to treat a customer so they will want to keep coming back.

5.0

Outstanding service!

Outstanding service! David Reese provided the best service I have ever experienced. I would consider him as a valuable asset for First Team Toyota. He truly knows how to treat a customer so they will want to keep coming back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

The dealership was good and helped me get into my car.

The dealership was good and helped me get into my car. What I do not care for is the FORCED services when you try to use the free oil change for life program! It is ridiculous to pay a minimum of $55 to have a cabin air filter changed in a car. The filter may cost at most $20 and take all of 5 minutes on the outside to install! Does that mean the techs are making $420/hour? Very much taking advantage of what could be a good thing and keep customer loyalty.

1.0

The dealership was good and helped me get into my car.

The dealership was good and helped me get into my car. What I do not care for is the FORCED services when you try to use the free oil change for life program! It is ridiculous to pay a minimum of $55 to have a cabin air filter changed in a car. The filter may cost at most $20 and take all of 5 minutes on the outside to install! Does that mean the techs are making $420/hour? Very much taking advantage of what could be a good thing and keep customer loyalty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

We don't know what Toyota Service Advisor Russ Pena is

We don't know what Toyota Service Advisor Russ Pena is taking. But we do know what he's psyched up with! He's surrounded by motivational signs hanging everywhere, like "First Team Forever" or "FIRST TEAM FOREVER: You First," and he takes YOU First very seriously. How do we know? Many examples, but here's one: We had gotten our headlights cleaned before by reputable companies, even two car wash companies, but nothing worked. Replacing the headlight assembly, another option, would have been so expensive. Russ said he had to see our car before he could decide if he could help us. I warned him our car was very old. Nothing would deter Russ. He rushed out the door so fast, no time to put on his jacket, to check out our car. He said he thought his technicians could improve the headlights. He was eager to help us! Fast forward: We were actually shown a video about how they'd worked their magic. The headlights looked like new, and we didn't have to mortgage our house to pay for them. Russ and his team have changed auto service, love, and care forever. Russ Pena and his Toyota team are the real deal. They really, enthusiastically CARE.

5.0

We don't know what Toyota Service Advisor Russ Pena is

We don't know what Toyota Service Advisor Russ Pena is taking. But we do know what he's psyched up with! He's surrounded by motivational signs hanging everywhere, like "First Team Forever" or "FIRST TEAM FOREVER: You First," and he takes YOU First very seriously. How do we know? Many examples, but here's one: We had gotten our headlights cleaned before by reputable companies, even two car wash companies, but nothing worked. Replacing the headlight assembly, another option, would have been so expensive. Russ said he had to see our car before he could decide if he could help us. I warned him our car was very old. Nothing would deter Russ. He rushed out the door so fast, no time to put on his jacket, to check out our car. He said he thought his technicians could improve the headlights. He was eager to help us! Fast forward: We were actually shown a video about how they'd worked their magic. The headlights looked like new, and we didn't have to mortgage our house to pay for them. Russ and his team have changed auto service, love, and care forever. Russ Pena and his Toyota team are the real deal. They really, enthusiastically CARE.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

First Team Toyota is the only Toyota dealership near me

First Team Toyota is the only Toyota dealership near me or I would never ever use them. Since this last visit for a simple oil, I now have a 5 or 6 inch oil spot on my driveway and a skid plate covered in oil. They are the worst !!!

1.0

First Team Toyota is the only Toyota dealership near me

First Team Toyota is the only Toyota dealership near me or I would never ever use them. Since this last visit for a simple oil, I now have a 5 or 6 inch oil spot on my driveway and a skid plate covered in oil. They are the worst !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Worst experience ever bought my truck there and have been

Worst experience ever bought my truck there and have been treated like garbage ever since the service sucks from the time you pull in the garage til the time you leave.

1.0

Worst experience ever bought my truck there and have been

Worst experience ever bought my truck there and have been treated like garbage ever since the service sucks from the time you pull in the garage til the time you leave.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Josh was great!

Josh was great! From the moment he greeted us outside to walking with us after the purchase of our new Mazda, he made the process so easy. He was AWESOME!!! THANKS JOSH!!!

5.0

Josh was great!

Josh was great! From the moment he greeted us outside to walking with us after the purchase of our new Mazda, he made the process so easy. He was AWESOME!!! THANKS JOSH!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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5.0

Car Shopping Experience

The Staff at First Team Toyota were very professional and assisted me with every detail of the purchase of my son’s car. They very polite with great customer service ! I would personally recommend everyone buying a car from their dealership.

5.0

Car Shopping Experience

The Staff at First Team Toyota were very professional and assisted me with every detail of the purchase of my son’s car. They very polite with great customer service ! I would personally recommend everyone buying a car from their dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Multiple very bad experiences.

Multiple very bad experiences. Rude reception staff, very long wait time for repairs and damage to my vehicle. I have the white leather interior and on the first visit the worker had a pen in her pocket when she drove the truck leaving an ink mark on the console. The second and third times in the dealership, they failed to use any protection for the inside of the car which lead to grease on my seats, the console and the driver side door. Even though I get free oil changes for the life of the car, I am scheduled to pay for this service from another dealer in hopes I can avoid any further damage to my truck.

1.0

Multiple very bad experiences.

Multiple very bad experiences. Rude reception staff, very long wait time for repairs and damage to my vehicle. I have the white leather interior and on the first visit the worker had a pen in her pocket when she drove the truck leaving an ink mark on the console. The second and third times in the dealership, they failed to use any protection for the inside of the car which lead to grease on my seats, the console and the driver side door. Even though I get free oil changes for the life of the car, I am scheduled to pay for this service from another dealer in hopes I can avoid any further damage to my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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