Don Franklin Monticello Chrysler

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(10 reviews)
Visit Don Franklin Monticello Chrysler
Sales hours: 9:00am to 3:00pm
Service hours:
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Sales Service
Monday 8:30am–5:00pm 7:30am–5:00pm
Tuesday 8:30am–5:00pm 7:30am–5:00pm
Wednesday 8:30am–5:00pm 7:30am–5:00pm
Thursday 8:30am–5:00pm 7:30am–5:00pm
Friday 8:30am–5:00pm 7:30am–5:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed

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New (606) 396-3558 (606) 396-3558
Used (606) 396-3559 (606) 396-3559
Service (606) 396-3917 (606) 396-3917

Inventory

See all 161 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2022.
With over 4000 New & Used vehicles to choose from the professional sales and service teams are the driving force of excellence. They will guide the selection of your vehicle and help maintain its peak performance with 15 Year / 500000 Mile Powertrain Coverage on most vehicles. Welcome to the Don Franklin Family of Dealerships!

All rebates assigned to dealer. Advertised Pricing reflects rebates incentives and any other special promotional pricing. We do our best to maintain accuracy however pricing could be in error due to technical difficulties with web provider.
Drive a little Save a lot with your Don Franklin Monticello Dealership!

Service center

Phone number (606) 396-3917

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(10 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Cleared check engine codes off of a used car that was...

Cleared check engine codes off of a used car that was purchased. When I bought it there were zero check engine codes. The next day there are multiple check engine trouble codes. They had zero interest in fixing it either.

1.0

Cleared check engine codes off of a used car that was...

Cleared check engine codes off of a used car that was purchased. When I bought it there were zero check engine codes. The next day there are multiple check engine trouble codes. They had zero interest in fixing it either.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

By far, my best auto buying experience

Amazing customer service. I worked with Brandy on the phone and online, and Kayla when I arrived. We had negotiated a great price on the new vehicle O selected, as well as my trade prior to my arrival. Financing was completed as well. I arrived and was done and out the door in under 30 minutes. This dealership and its staff far exceeded any vehicle buying experience I have ever experienced or imagined. I have already referred a friend to the dealership, and will purchase my next vehicle here. Great people. I don’t see how you could go wrong here.

5.0

By far, my best auto buying experience

Amazing customer service. I worked with Brandy on the phone and online, and Kayla when I arrived. We had negotiated a great price on the new vehicle O selected, as well as my trade prior to my arrival. Financing was completed as well. I arrived and was done and out the door in under 30 minutes. This dealership and its staff far exceeded any vehicle buying experience I have ever experienced or imagined. I have already referred a friend to the dealership, and will purchase my next vehicle here. Great people. I don’t see how you could go wrong here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

They don’t care about you

Once they have your money they couldn’t care less about you. They act like a family when they’re trying to reel you in. Shame people are like this

1.0

They don’t care about you

Once they have your money they couldn’t care less about you. They act like a family when they’re trying to reel you in. Shame people are like this

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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5.0

Great Experience!

The car I wanted was not available locally so I purchased it from Don Franklin and had it transported to Texas. Chris and Joni and the others I dealt with were friendly, responsive, reliable, and fair. They made the purchase easy and worked with me on my special circumstances. They did everything they said they would when they said they would do it and made the experience as stress free as possible. I recommend this dealership wholeheartedly.

5.0

Great Experience!

The car I wanted was not available locally so I purchased it from Don Franklin and had it transported to Texas. Chris and Joni and the others I dealt with were friendly, responsive, reliable, and fair. They made the purchase easy and worked with me on my special circumstances. They did everything they said they would when they said they would do it and made the experience as stress free as possible. I recommend this dealership wholeheartedly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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3.0

2002 chevy van transmission out.

Bought 2002 chevy express van from them in fall 2017 had only 8 months and the transmission blown out at only 80,000 miles.Don franklin will not stand behind what they sell cost of repair 3,000.00 l have not even made that much in payments yet to buy the van.Very unhappy got stuck with a lemon Service dept is good friendly as well as sales my issue is standing behind what you sell and making things right this is the first vehicle l bought from Don franklin most likely will not buy from again.

3.0

2002 chevy van transmission out.

Bought 2002 chevy express van from them in fall 2017 had only 8 months and the transmission blown out at only 80,000 miles.Don franklin will not stand behind what they sell cost of repair 3,000.00 l have not even made that much in payments yet to buy the van.Very unhappy got stuck with a lemon Service dept is good friendly as well as sales my issue is standing behind what you sell and making things right this is the first vehicle l bought from Don franklin most likely will not buy from again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2.0

Your email component of CRM/DMS needs work

Your email component of CRM/DMS needs work. I got 5 emails from various people with no reference to my original inquiry (1 from Jesse Tucker, 1 from Mike Turpin, 2 Jesse Tucker/Shawn Harris, 1 Mary Boston).... Advice: Adjust your approach and CRM so you don't waste customers time and yours and hopefully sell more cars cust satisfaction with your business.

2.0

Your email component of CRM/DMS needs work

Your email component of CRM/DMS needs work. I got 5 emails from various people with no reference to my original inquiry (1 from Jesse Tucker, 1 from Mike Turpin, 2 Jesse Tucker/Shawn Harris, 1 Mary Boston).... Advice: Adjust your approach and CRM so you don't waste customers time and yours and hopefully sell more cars cust satisfaction with your business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Please contact me at 606.348.3343 ... Your input is greatly appreciated ... I'll be glad to help you with your original inquiry Thanks Bill Jones GSM

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4.0

Get One While You Can

The only reason this review is 4 stars out of 5 is because I'm actually still in the midst of the buying process. THREE TIMES now, I've found a car I've really wanted to explore purchasing further, only to hear it was sold at another dealership before I could get to the lot - in one case I found this out AFTER getting there.

4.0

Get One While You Can

The only reason this review is 4 stars out of 5 is because I'm actually still in the midst of the buying process. THREE TIMES now, I've found a car I've really wanted to explore purchasing further, only to hear it was sold at another dealership before I could get to the lot - in one case I found this out AFTER getting there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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2.0

Repair of dodge 3500 van

Bad repair work at this service center.Had this van over two months for engine computer repair and third time on repair of front and rear blowers for ac/heat still not repaired properly also now has more electrical problems than before work was done.took back to shop may 5th still sitting in same spot as of may 7th no attempt has been made to correct issues as of this time.This is a rv van now electrical in rv part is in a complete mess.Was told that they only worked on the systems to fix fan blowers but l had to replace fuses and generator or electric hookup will not run rv part correctly since it was worked on. All of this functioned properly before.I. would avoid this service center unless it is a simple repair

2.0

Repair of dodge 3500 van

Bad repair work at this service center.Had this van over two months for engine computer repair and third time on repair of front and rear blowers for ac/heat still not repaired properly also now has more electrical problems than before work was done.took back to shop may 5th still sitting in same spot as of may 7th no attempt has been made to correct issues as of this time.This is a rv van now electrical in rv part is in a complete mess.Was told that they only worked on the systems to fix fan blowers but l had to replace fuses and generator or electric hookup will not run rv part correctly since it was worked on. All of this functioned properly before.I. would avoid this service center unless it is a simple repair

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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5.0

WOULD DRIVE 4 HOURS AGAIN TO BUY HERE

I had been looking for a vehicle for 3 or 4 months. I told the salesman up front what I needed and expected from him. Jesse Tucker did everything I asked. I drove 4 hours to get there and did not want this to be an all day thing and it wasn't. We bought a Suburban and we have been so pleased with our purchase. We were there a little longer than planned because of me trying to decide what warranty I wanted. They were not like the average dealership. We will be back again. We appreciated the whole team.

5.0

WOULD DRIVE 4 HOURS AGAIN TO BUY HERE

I had been looking for a vehicle for 3 or 4 months. I told the salesman up front what I needed and expected from him. Jesse Tucker did everything I asked. I drove 4 hours to get there and did not want this to be an all day thing and it wasn't. We bought a Suburban and we have been so pleased with our purchase. We were there a little longer than planned because of me trying to decide what warranty I wanted. They were not like the average dealership. We will be back again. We appreciated the whole team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Never been treated so GOOD EVER

They was relly easy to work with treated us like family awesome and gave us the best DEAL !!!!!!!

5.0

Never been treated so GOOD EVER

They was relly easy to work with treated us like family awesome and gave us the best DEAL !!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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