Reviews
Write a reviewBrought a used crv, battery had to be charged before it
Brought a used crv, battery had to be charged before it could be test driven.Seller advised it was because it had sit. One and half weeks later, it would not start at a local gas station. Salesman came with a battery charger to start the battery, advising battery was probably no good and charged it to "get me back on the road". When the salesman was notified about the bad battery, which was $150.00 to replace, he said he hated to hear that. Just my opinion, battery was bad when the vehicle was sold. So much for an honest inspection.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Ann, we sorry that the battery had to be replaced in such a short period of time. Our General Manager was the person who came and jump started your vehicle after business hours to help you get back on the road. He advised that he would check the vehicle at no charge to you the next day even though you bought the vehicle as-is with no warranty. You declined our offer stating that you had to work. If you need any assistance with this matter please call Josh Gibson at 276-762 -2311.
Owner
Employees are skilled, respectful, helpful, and very efficient!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Amazing customer service
Bo Phillips provided excellent customer service. He went above and beyond to help me find the best deal possible and made sure I had any help in general. He was so helpful and kind to my children (whom I brought with me on each trip to the dealership). Everyone I encountered at the dealership was very kind to my children and a pleasure to meet, but Bo has been hands down the best salesman I've ever encountered when purchasing a vehicle. It's a very comforting feeling to walk into a dealership knowing you have someone in your corner instead of feeling defensive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Always Excellent Service
We have always received excellent service from this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
Great. I didn?t have any problems, prompt courteous service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
Reliable service. Professional technicians. Clean facilities. Friendly staff
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service every time!
We always get great service at Morgan-McClure, Castlewood, VA
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Always exceed expectations. The dealer salesman i use is Cody Holmes and he is great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!
Owner
Excellent very efficient dealership will recommend to everyone like me my car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very friendly and helpful!
Awesome to do business with! They work with you to make sure you get what you want!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase