North Bay Ford

I purchased a vehicle that was certified "CPO" by this dealership. I have purchased many cpo ford's and have had great experiences. Unfortunately this... dealership did not properly cpo the vehicle. It arrived with a very strong odor of cat urine. The odor was not able to be narrowed down to one spot, so the vehicle was detailed thoroughly and multiple cat urine spots were located. It was deemed by my local ford dealer along with 3 of the top detailers in the area that the pads in 4 seats, along with the rear panels would have to be replaced in order to rid the vehicle of this smell. The smell could not be extracted from these parts. Being that the vehicle is a cpo, it is supposed to be free of odors. The dealership acknowledged that they found remnants of cats(cat food and others) in the vehicle but did not disclose this prior to purchase or shipping. I would not trust this dealerships CPO process nor their honesty. I am now passed a month working with Ford customer service trying to resolve this issue. Dealer should have their CPO certification abilities revoked or audited by Ford. GM has been horrible to work with and will not cover the cost I incurred purchasing the vehicle, nor the repairs required to actually make the vehicle a CPO. Ridiculous.

I purchased a CPO vehicle from this dealership and had the vehicle shipped. I purchased this vehicle in confidence that it was CPO and met all of the CPO... qualifications. When the vehicle was delivered, there was/is an overwhelming cat urine odor. This odor is unmistakable. I called the dealership and they reluctantly acknowledged the vehicle did have cat food cleaned out of the vehicle, and offered a 200 dollar compensation to have the vehicle detailed. The vehicle was steamed, shampooed, fog disinfected, and enzyme neutralized. None of this removed the odor. I am currently trying to work with Ford and the dealership to remedy this issue. This presents multiple issues with this dealership. First, the vehicle was falsely given the CPO stamp. Second, these vehicles are supposed to be disinfected due to the current COVID-19 issue and this vehicle was obviously not. Red flags.

Juan did a great job. The deal was quick truthful and simple.

Jeff W. in sales and Kali in finance make the car buying process a breeze. Helpful, friendly, and efficient.

These guys know how to work the numbers and get you in to something you think is good but by the time it?s all over they have more than doubled the money... they get out of you. And if your not happy THEY DONT PRIDE THEIRSELVES IN ?DOING WHATEVER IT TAKES TO MAKE YOU A SATISFIED CUSTOMER. I have only begun to take action against their actions.

Very friendly and professional service. I picked up the Transit as promised and dropped off the E150 for service. Great experience as usual. I really don't... think about the service because I have gotten used to easy and reliable service.

Working with North Bay Ford was fantastic. Jeff in sales was a pleasure...smooth transaction....very knowledgeable. Andrea Vargas who finalized the paperwork... was phenomenal and the paperwork was handled professionally and flawlessly. Glenn introduced himself as the one as to whom I will entrust my service.

Service is good but pricey. They used to have a special on a service called The Works which was a pretty good deal but apparently they no longer do that.... Too bad...

Always easy to do business with this group. My father and I have purchased vehicles from North Bay Ford over the past 25 years, and have always been satisfied... with both purchases and service. It's a small dealership in a small town, but they do a great job. Highly recommended!

Been waiting 3+ months for airbag inflator recall service. STILL WAITING