Frank Fletcher Superstore

Tyler morton ,tried the old bait an switch ,flier they sent out ,said we will give u an aggressive offer,,LOWBALL offer,$4000.00for a 2027 ram ,what a joke

On every Frank Fletcher commercial I've heard, Frank talks about avoiding pricing confusion and says in order to do so, he puts the price on the window. Fletcher should also practice this in their parts department. I recently purchased a brake caliper and a gallon of antifreeze from Frank Fletcher CDJ parts department in Joplin, MO for $375.50 plus $33.11 sales tax. The total on the invoice was $408.61. When my credit card bill came, I noticed I had been charged $420.87. Last Friday, I called the parts department and was told that they have a 3% fee on credit card purchases. Had I known that I would have written a check. The gentleman I spoke to said he said he was sorry and said he would talk to the person who failed to disclose this charge, so that it doesn't happen again. I said, "What good does that do me?" He said he couldn't do anything and said he would transfer me to the manager. The transferred call went to a voice mail and left a detailed explanation of the issue and my dissatisfaction. I have yet to hear back from anyone. It's only $12.26, but if you're going to brag about honest pricing, the have honest pricing.

Service department is a joke would not recommend taking your vehicle to the dodge jeep super store. The issue will not be fixed and you will pay for services that do not happen and your vehicle will be worse then you drove it in.

Bought a brand new Wrangler in August of 2024. Transmission started slipping a few months into ownership. Has been in the shop 3 times, and the issue still exists. Contacted the dealership to try to get resolution in a civil way (trying to avoid the lemon law process, attorneys, etc.) and got told we could come trade the Wrangler in and buy another vehicle. I refuse to take a hit by trading it in because it is a lemon. Not a very good way of standing behind their product if you ask me. Purchase from a different dealership if you know what’s good for you!

I purchased a 2019 Ram. 4 year's old with almost 59,000 Miles on it. People were friendly, Price good, vehicle good. The only bone I have to pick with them is when I signed the paperwork the first time they told me my extended warranty was good for seven years from the date of purchase or 150,000 total miles. Two weeks later I had to go in and sign them again they told me seven years from manufacturer's date which means only 3years left or 150,000 miles (91,000). I said no so they changed to 5 years from purchase date 36,000 miles from purchase date. I didn't like it but it was better. I felt like I was lied to.

Today was a great experience with the help of Alex Cupp at Fletcher we purchased a new 2023 Elantra Hyundai. Alex patiently explained details, arranged a test drive, helped us get a good deal, and was very skilled and professional. We are happy with the purchase and so is our daughter who will be driving. Thank you, Alex.

Great experience as always. Alex Cupp did a great job with helping us with the choice of vehicle. We have bought multiple vehicles from Fletcher and always a great experience.

Bought a 2022 Subaru Forester Wilderness. The staff was great, the salesman Daniel Vang knew everything about the car and was very eager to earn my business and trust. I highly recommend him he is very personable and won't give you any BS.

This is the dealership everyone warned you about. I found the Jeep that I wanted on their web site. I live over 140 miles from the dealership, so I called about it and we made the deal on the phone. He said it was on the lot and he would have it ready for me. When we arrived, we spotted a jeep of a different color and we guessed that was the vehicle. It was, with a different color interior. He pointed out a dent in the vehicle stating they would fix it and the vehicle I made the deal on was loaned out. We went to see if there was anything else on the lot I might be interested in. He even showed us a Hyundai, I wanted a jeep. As we came back to the showroom, we also noticed damage to the front end of the Jeep that he had ready for me. I didn't want the damaged vehicle and I wasn't going to pay for a new vehicle when it had been loaned out with extra miles on it. He said that he would make me a great deal and headed for the sales managers office. When he came back he was showing me what my payments would be. I moved that paper to see the "deal". It was over a thousand dollars higher than the agreed upon price. I had also qualified for a $500 rebate which had disappeared. I said a few choice words that I shouldn't have and we walked out of the dealership. Then the calls started trying to get us to come back. I quit answering my phone and the text messages started. Wasted my friends time and wear and tear on his vehicle to drive me there and back for nothing. Over 280 miles for nothing. I gave it one star because they didn't have any negative stars for me to check.

My salesman dishonesty with me is for the low score. His failure to get my spare tire and jack. It’s been six weeks