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Royal Oaks Chevrolet

(108 reviews)

Reviews

(108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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greatest deals ever!!

Royal oaks has the best customer service! The people are great and help you get great deals!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for making us your dealership of choice. We are so pleased that your experience was a great one. Welcome to the Rock Family! We look forward to taking care of all your automotive needs in the future.

Great Place to Trade

We were just looking around and saw a vehicle that was the color we wanted and the wheels that we wanted. As we were looking at it Randy Ro came out and talked to us about it. We went on a test drive and decided that we wanted a 6 cylinder not a 4. Randy started looking on te internet for what we wanted. He found 7 with different options. We picked out the one that suited us and maded arraingements for the trade and he would go get the car. When the truck got to the other dealer, the vehicle was gone. Randy kept trying until he found one and got it there at the dealership. We made the deal on Friday 9/

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joe, Thank you so much for allowing us the opportunity to earn your business. We strive to exceed expectations. We are so happy that we exhausted our resources to find you the right vehicle. Welcome to the Rock Family!

Purchase

Everyone was nice, welcoming and presented themselves professionally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Pamela, Thank you for making us your dealership of choice. We are so pleased that your experience was a positive one. Welcome to the Rock Family! We look forward to taking care of all your automotive needs.

Satisfied Customer

I've had my car serviced at Royal Oaks for the past six years. The service department is always exceptionally friendly and helpful. I have no complaints on the service I have gotten there. I recently bought a Chevy Cruze from Randy Ro. Randy was very knowledgeable about the car and helpful in getting the features I required. I will always recommend your service department and Randy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Janet, Thank you for your continued loyalty. We are so happy that every experience has been a positive one. We strive to exceed any and all expectations. Thanks again! We look forward to seeing you back again in the future!

Service Dept. or Buying a Vehicle

I have a wonderful and pleasant visit every time I am at Royal Oaks in Paducah, Kentucky. Such a "GREAT" staff they have working there....I wouldn't go anywhere else! They will always have my business!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Karla, Thank you so much for your loyalty. We cannot thank you enough. We look forward to each and every time you come in. We cannot wait to see you back again in the future. Thanks again for making Royal Oaks your dealership of choice. We appreciate YOU!

2013 Silverado WOW

We purchased a 2013 Chevy Silverado and had a very pleasant experience doing so. We especially enjoyed the Sales to Service walk through where we met all the personel in each department. This was a first to see the other side of a dealership like this. We were given great gifts and a fantastic coupon book for all of our families service needs over the coming years. I can only say WOW about this visit from start to finish. We look forward to coming in for service and future vehicle purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We cannot thank you enough for your business! We are so excited that your experience was an awesome one. We look forward to seeing you back for ALL your automotive needs in the future. Welcome to the Rock Family!

Malibu LTZ

We recently purchased a new Malibu LTZ from Royal Oaks. We were very happy with the service that we had received from James & Tom while trying to decide if this was the car we wanted. Then once we decided were sent in to speak with Kenny who was also very accommodating. Overall this has been the most pleasant car experience that we have ever had! We would definitely recommend Royal Oaks to any of our family & friends! Thanks for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank YOU for the opportunity to earn your business. We are so pleased that your experience was a positive one. We can't wait to see you back in the future for ALL your automotive needs. Welcome to the Rock Family!

2013 Tahoe

Bought a new 2013 Tahoe LTZ. Very good experience, possibily best we've ever had buying a car and we've bought many. Everyone, especially Rick L., Kenny B. and Jim B., very helpful, friendly and knowledgable. Would definately recommend to others and buy another vehicle at this dealership. Thanks guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for making us your dealership of choice. We are so glad that your experience was a postive one. We look forward to seeing you back!

Traverse

Highly recomended. I am very pleased with the entire process of purchasing my Traverse. The salesman Rick L went above and beyond to make sure I got the car I wanted at the price I wanted. Kenny is fabulous with the financing also. I will definitely go there for my next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for making us your choice for you Traverse purchase. We can tell you enough how grateful we are. We look forward to seeing you back!

Great Experience

I had a wonderful experience and a wonderful and very helpful salesman, Eddie Driver. He was extremely helpful and everyone at the dealership was very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so pleased that your experience was positive. We strive to provide the most quick and pain free experience. We look forward to seeing you back for ALL your automotive needs.