Frank Fletcher Ford

First they sold the car we were buying from underneath us. Our second choice we ended up buying. Picked it up drove maybe a block engine light came on.... Called a week later got that fixed. Then was called to make my down payment. Which was made when we picked up the vehicle. It gets better all my original paper still said the other car. Finally after a month of having the car the Bluetooth goes out now with all their mistakes and issues they want us to pay for it. On top of everything else we finally got the title more than a month after purchasing the car. This place is a joke called the parts department about the Bluetooth was on hold for over an hour have the screen shot to prove it. The sales guy was great but that is the only things I can say that is nice about this dealership. I am writing to Ford Motor Company. We will never be back.

After buying new F150 XLT that was supposed to be ready to tow car trailer I had to go to 3rd Party to fix it.

It's was nice doing business again, at Frank Fletcher Ford. The staff there was wonderful, teams work those number, got my son in the ¿ he wanted. What... merry Christmas for him. Thank again for ur servicemen. Happy Holidays

Had a fantabulous experience with our sales professional Bobby McCarter and the whole kit and kaboodle!! Just helped my son into his first truck. Super... excited!

We actually was looking to buy a used truck but found out it was cheaper payments on a new we went to Ford Fletcher and talked Jason Brown and he was awesome... very helpful and very knowledgeable about the vehicles we looked at and answered all of our questions for all your vehicle needs go to Frank Fletcher and ask for Jason Brown he is highly recommended and my husband got a brand new truck and is very satisfied with it!

Overall good but had to purchase owner manual and second key. Thought that should have been included in purchase. $14,777 for 2014 Escape. Otherwise,... it wa a good experience

Jason Brown made what is normally a painful process so easy and laid back! Highly recommend anyone looking for a vehicle to stop by and see Jason!

The guys down at Fletcher Ford have always treated me right. They take good care of Betty, my Mustang. If they treat her good, they treat me good.

Kyle gave me great customer service . :) I told him i had to be at work at a certain time and He got me in and out fast. Was very polite and gave me a... great deal.

I brought in our Ford Fusion on Tuesday and was quoted a 5 hour repair time for 2 recalls that were needed on the vehicle. I agreed to the quote and gave... the Service Department my keys. It carried over until Wednesday which was kind of expected but was a little surprised no one informed us they would be closed for the fourth... Then comes Thursday and by noon after 2 phone calls I find out they won't finish until Friday.... I ask if they can just put it back together and we can bring it in another time to get the rest of it finished and the Service manager says "yeah we can bring it around for you"...I ask so by bring it around do you mean to tell me you haven't started on it at all? She says "to be honest no I don't believe we have." So I picked the car up basically after they stored it on their lot for 3 days. We had the appointment set for Tuesday. Normal people can't hardly afford to go a day without their car let alone 3 ..We had our car there on time for our appointment so there is no reason except for blatant disregard of customer service to not honor the quoted time. Even so it shouldn't take 3 days.... I'll be going to Carthage Ford for my next Service...