Don Franklin London Ford Lincoln

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(179 reviews)
Visit Don Franklin London Ford Lincoln
Sales hours:
Service hours:
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Service Sales
Monday 8:00am–5:30pm 8:00am–7:00pm
Tuesday 8:00am–5:30pm 8:00am–7:00pm
Wednesday 8:00am–5:30pm 8:00am–7:00pm
Thursday 8:00am–5:30pm 8:00am–7:00pm
Friday 8:00am–5:30pm 8:00am–7:00pm
Saturday 8:00am–2:00pm 9:00am–6:00pm
Sunday Closed Closed
New (606) 657-4359 (606) 657-4359
Used (606) 657-0095 (606) 657-0095
Service (606) 657-4352 (606) 657-4352

Inventory

See all 148 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since July 2012.
With over 4000 New & Used vehicles to choose from the professional sales and service teams are the driving force of excellence. They will guide the selection of your vehicle and help maintain its peak performance with Lifetime Powertrain Coverage on most vehicles and Service Rewards Membership points where available. Welcome to the Don Franklin Family of Dealerships!

Come visit Don Franklin Ford Lincoln at 388 West Highway 192 London KY 40744 and check out our quality variety of both new and used cars. We hope to see you soon!
Respect and Trust Come Standard With Us!

Service center

Phone number (606) 657-4352

Service hours

Monday
8:00am–5:30pm
Tuesday
8:00am–5:30pm
Wednesday
8:00am–5:30pm
Thursday
8:00am–5:30pm
Friday
8:00am–5:30pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

If you like getting jerked around and not getting the...

If you like getting jerked around and not getting the deal that makes you satisfied than you have made a good choice. This is the place for you. Advertised price $19,997. Starting price upon negotiation $21,200. After getting their best price. $550 higher than the advertised price. Quote "That's the best we can do". If you like getting screwed without a kiss. deal with Don Franklin.

1.0

Poor communication with in staff had appt that didnt get...

Poor communication with in staff had appt that didnt get wrote down was told 1 day to fix recall now its 2 days ford f-up

3.0

On the fence about this dealer

I went in to look at a specific vehicle. The sales rep that helped us said it was sold. He then tried to find something else for us, but kept wanting to push us out of our budget, and it was obvious he didn't listen very well. He also told us that we could only negotiate, at most, $500 off the sticker price on any given vehicle. The vehicle kept appearing in online searches, so I emailed the dealership, where I learned that it is still available. Would be a 1 star review, but the lady who has been emailing with me has been very pleasant.

1.0

Incompetent

Ford So Ford Motor Company, as a company, is terrible. Franklin Ford in London, KY is an absolute joke. A while ago I posted pictures of the factory scissor jack that came with our Explorer. It bent in half when used, shot out from under the car, causing damage to the car. Broken jack, damaged car. Calling Ford customer service results in them saying they basically want nothing to do with it and said take it to the dealer and tell a manager. Chase, the general manager at Franklin Ford in London tried to not only get the jack away from us, and I’m sure it would have disappeared, but he was annoyed and obviously did not want to deal with it. He didn’t understand why Ford would tell us to come to them. Chase takes pictures and says he will work on it. Even gives me his cell phone number. Lot of good that did, he refused to answer or respond to texts. I eventually had to stand in their showroom and say I wasn’t leaving until he came out. He handed me off to the service manager who told me I had to call Ford again on my own to see if I could start a claim on my own and get him a case number. So after arguing with Ford again, with another person who barely speaks English, I finally get a case number. I have to give that to the service manager too. There is a pattern of me doing a lot and these people not really lifting a finger to help. I’m beginning to wonder why they are even there. I keep contacting the service manager and get nothing. He keeps saying Ford is basically sitting on it. He finally tells me if I want answers I should call Ford again. I call Ford’s customer service line, same one I used to get the claim number. They repeatedly told me they could not give me any information, refused to give me the contact info of the department they said made the decision on the claim, and repeatedly said they could not give me any timeframe for a decision to be made. I told them how disgusted I am with the whole process and they kept saying I could only contact the dealership. I reminded them the dealership was useless and kept telling me to contact them. They said they couldn’t help me with that because dealerships are independently owned. They said the most I could do was give negative feedback and they would make a note of it. No help. No one on either side cares. I’ve run myself ragged trying to jump through hoops they keep putting in front of me, and all they will do is knock me back and forth like a ping pong ball while they sit on the issue.

Dealer response

Hello Paul, thank you for taking the time to share your experience. We regret that this situation has not been resolved to your satisfaction. We would appreciate the chance to discuss this matter further; please contact us at (888) 461-0896 and we'll do our best to make this right with you. We hope to hear from you soon.

1.6

Incompetent

Ford So Ford Motor Company, as a company, is terrible. Franklin Ford in London, KY is an absolute joke. A while ago I posted pictures of the factory scissor jack that came with our Explorer. It bent in half when used, shot out from under the car, causing damage to the car. Broken jack, damaged car. Calling Ford customer service results in them saying they basically want nothing to do with it and said take it to the dealer and tell a manager. Chase, the general manager at Franklin Ford in London tried to not only get the jack away from us, and I’m sure it would have disappeared, but he was annoyed and obviously did not want to deal with it. He didn’t understand why Ford would tell us to come to them. Chase takes pictures and says he will work on it. Even gives me his cell phone number. Lot of good that did, he refused to answer or respond to texts. I eventually had to stand in their showroom and say I wasn’t leaving until he came out. He handed me off to the service manager who told me I had to call Ford again on my own to see if I could start a claim on my own and get him a case number. So after arguing with Ford again, with another person who barely speaks English, I finally get a case number. I have to give that to the service manager too. There is a pattern of me doing a lot and these people not really lifting a finger to help. I’m beginning to wonder why they are even there. I keep contacting the service manager and get nothing. He keeps saying Ford is basically sitting on it. He finally tells me if I want answers I should call Ford again. I call Ford’s customer service line, same one I used to get the claim number. They repeatedly told me they could not give me any information, refused to give me the contact info of the department they said made the decision on the claim, and repeatedly said they could not give me any timeframe for a decision to be made. I told them how disgusted I am with the whole process and they kept saying I could only contact the dealership. I reminded them the dealership was useless and kept telling me to contact them. They said they couldn’t help me with that because dealerships are independently owned. They said the most I could do was give negative feedback and they would make a note of it. No help. No one on either side cares. I’ve run myself ragged trying to jump through hoops they keep putting in front of me, and all they will do is knock me back and forth like a ping pong ball while they sit on the issue.

5.0

excelent

could not gone better All of the staff were professional and willing to help in any way I would recommend Don Franklin dealer to any one wanting to buy a vechel

5.0

Perfect Experience

Talked to Rex this past Monday about a slightly used Jeep, then he had me talk to a senior salesman. The paperwork was completed and overnight express mail to me by the next am. The car was picked on Wednesday and delivered Thursday 400 miles away. The jeep is perfect - not a ding, scratch or chip. Looks like it was never driven. Rex, Larry and the office staff did a 10+ job. I would highly recommend them. Dan Thomas Hilton Head SC

5.0

Purchase

Very accommodating, goes the extra mile to find you what you want

Dealer response

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

4.5

Don Franklin #1

My salesman was very nice and courteous. I would have liked for him to be more knowledgeable and have immediate answers to my inquiries about the car instead of having to find out from other co-workers or sources within the dealership. But overall, my experience has been a positive one and the service department has gone above and beyond to fix things on the vehicle.

5.0

2500 GMC SIERRA

The salesman was very fast and friendly. We wanted a truck from the Capbellsville lot and he got it for us on the London Lot in 1 day. If he didn’t have the answer to something he ask someone who did.

See all 179 reviews