Tim Short Chrysler Dodge Jeep RAM

My husband always took his Jeep to this dealership for his oil changes ever since we moved here to TN in 2018. He just passed away and I had to bring his Jeep in for the oil change and I wasn’t too happy about having to wait so long, so I left. But after talking to the manager Joe Woody, he made things right. This place is much cheaper than Knoxville and Joe said he working on building better customer service!! So I trust his words!

Only an inquiry so nothing else did happen here. After reading some of those reviews I will look elsewhere

I have purchased 3 vehicles here personally and the lack of customer appreciation for my repeat business is a disgrace. I will ne moving my business elsewhere.

Had a coil pack installed at Chrysler of Middlesboro about 1 1/2 ago (only bc we didn’t have time to do ourselves) . Well we had another one go bad so we bought all new to replace. Well the one the dealer put in is not even an authentic Mopar part it’s a cheap knock off. They didn’t even grease the spark plug boot now we have been fighting with it for hours and broke one of the tops off. Sad part is if it was an authentic Mopar part they come pre-greased. Don’t have work done here!!!!!! Shady work Update: they didn’t even use the correct spark plugs they you split fires. So on one cylinder we had split fire plugs 🤬🤬🤬🤬

Had such a great experience buying from here! I read the reviews first before looking at the perfect car. Received high ratings and I understand why. Super helpful, will work with you to get what you can afford, and very nice to work with. Mike was wonderful! Highly recommend! I bought a great Lexus Hybrid did the paperwork online was super easy! The delivered the vehicle to Knoxville, TYS airport ready sparkling clean full Tank of gas and done! drove it home smooth! This is most likely the best dealership I have ever dealt with and I have bought many cars over the years.Amber and Mike truly know how to treat customers online and over the phone!

We bought a used 21 Nissan Kicks and were pleased with the experience. We did a test drive at 4:30, negotiated a fair price and we’re on our way home by 6:15. Bill Dunn did an excellent job throughout the process.

Great experience and an awesome price! This is the second new vehicle that I have purchased from them in 6-7 months. The salesperson is Bill and he was great to deal with and no pressure from him our the sales manager James. Both are an asset to the Dealership.

Purchased several Dodge Durango's. Excellent service! Customer service was top notch. Facilities were very welcoming, and our sales representative, Mr. Michael Smith, was very helpful. We definitely recommend!

Answered questions quickly and honestly from the start. They were friendly and prepared when we arrived and made the purchase process easy. We would definitely return.

Bought a used car around August 2022. Dealer was I believe a man named Robert. When doing a driving test we noticed the car shook slightly, at first Robert pretended not to notice and said it was probably dust on the tires. We drive it around some more, are up front about the shaking, they say contact us and we will set an appointment to get it looked at and fixed at their cost. I had them put this in writing, they specifically only put for the front 2 wheels. We try to contact them about getting it fixed, they gave us the run around. We would call the main dealership, get sent to the lexington location, somehow the guy we needed to speak to was never there. We took it to get it looked at ourselves, the front wheel was completely bent and had to get hammered back into place. They don’t check these cars for quality.