INFINITI of Springfield

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 3, 2020

    Excellent personal customer service, knowledge, and professionalism from the service team at this dealership. I travel out of state to have my car serviced... for the above mentioned experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 17, 2020

    Everyone in the service department was very professional and courteous. They had my loaner vehicle ready for me when I arrived and then called to let me... know my car was ready. They also returned my car in fully detailed condition which was greatly appreciated.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Our reputation is one of our top priorities. Your positive review is what we are always striving for!

  • 4.0 out of 5
    September 9, 2016

    Really appreciate the service guys (Nick, JJ and Jesse). I bought some new tires and a mistake was made on a few of the tires that produced some tire... noise. Once the guys new about the issue they went the extra mile to not only resolve the mistake but also dug deeper into the issue and resolved some issues with my wheel bearings which was also causing part of the noises I was hearing. I really appreciate the polite, patient and professional manner in which the guys worked with me to resolve the mistakes. On top this, they went the extra mile to make sure my wheels looked brand new and even did a professional detailing of the interior leaving the car looking new inside and out. Thanks guys...especially Nick. Highly recommend these guys.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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