Reviews
Write a reviewThey were great to work with on the purchase of my
They were great to work with on the purchase of my Sequoia. The whole process with financing only took a couple hours. They didn’t use high pressure tactics and were very friendly throughout the process. The vehicle was delivered detailed inside and out. I’d definitely work with this dealership again if given the opportunity.
They were great to work with on the purchase of my
They were great to work with on the purchase of my Sequoia. The whole process with financing only took a couple hours. They didn’t use high pressure tactics and were very friendly throughout the process. The vehicle was delivered detailed inside and out. I’d definitely work with this dealership again if given the opportunity.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Selling trucks with incomplete recalls
I purchased a 45k dollar truck from them. I was assured over the phone that this thing was in great shape. It had gone through their shop.. needed nothing mechanical at all. so I placed a deposit over the phone. and took 2 flights to get there so i could purchase it. When I arrived I noticed that the front tires were chopped and worn from poor alignment. They needed replacement and the truck also needed an alignment as it pulled to the right(not disclosed over the phone). they agreed to pay for one tire and an alignment through a discount. assuring me it was good otherwise . When my mechanic went to align it he found an incomplete recall that involved welded steering components. making it unsafe to do the alignment. when asked about it the dealership offered me less than just the part alone costs. no labor and not a coplete cost of the part. (over a $900 repair) I would not recommend doing business with them as they certainly wont make it right when they miss a $900 repair thats needed. They told me one thing and delivered something entirely else
Selling trucks with incomplete recalls
I purchased a 45k dollar truck from them. I was assured over the phone that this thing was in great shape. It had gone through their shop.. needed nothing mechanical at all. so I placed a deposit over the phone. and took 2 flights to get there so i could purchase it. When I arrived I noticed that the front tires were chopped and worn from poor alignment. They needed replacement and the truck also needed an alignment as it pulled to the right(not disclosed over the phone). they agreed to pay for one tire and an alignment through a discount. assuring me it was good otherwise . When my mechanic went to align it he found an incomplete recall that involved welded steering components. making it unsafe to do the alignment. when asked about it the dealership offered me less than just the part alone costs. no labor and not a coplete cost of the part. (over a $900 repair) I would not recommend doing business with them as they certainly wont make it right when they miss a $900 repair thats needed. They told me one thing and delivered something entirely else
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Have had good prior experience with the Quality family...
Have had good prior experience with the Quality family and same wij our current purchase. appreciate their service in purchasing and maintenance of our vehicles.
Have had good prior experience with the Quality family...
Have had good prior experience with the Quality family and same wij our current purchase. appreciate their service in purchasing and maintenance of our vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Business model includes lying and theft
You have a listing for a 2017 Ford Edge Titanium for seller Quality Motors of Independence, KS. Sale price $15950. The sale price is at best misleading and at worst a direct, intentional lie. I inquired about this vehicle and asked what the total price was. The response from the dealer: Sale price $19700. With add ons: $21075.78. Making the advertised price in Auto Tempest and cars.com a lie.
Business model includes lying and theft
You have a listing for a 2017 Ford Edge Titanium for seller Quality Motors of Independence, KS. Sale price $15950. The sale price is at best misleading and at worst a direct, intentional lie. I inquired about this vehicle and asked what the total price was. The response from the dealer: Sale price $19700. With add ons: $21075.78. Making the advertised price in Auto Tempest and cars.com a lie.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
W.W. Thank you for taking the time to leave a review. We apologize for any misunderstanding of the disclosed discounts that may apply to the vehicle. There are no "add ons" only discounts.
Don't go here!!
We didn't have the time to do our own oil change and honestly we should have just waited! They over tightened and ruined the drain plug, and then used the tiniest, cheapest xxx filter they could find! Now I know why I had to do another oil change sooner than im accustomed to. Will NEVER go back and will be telling EVERYONE I know to never get their car worked on here, and I'll definitely NEVER buy a car from them!!!!
Don't go here!!
We didn't have the time to do our own oil change and honestly we should have just waited! They over tightened and ruined the drain plug, and then used the tiniest, cheapest xxx filter they could find! Now I know why I had to do another oil change sooner than im accustomed to. Will NEVER go back and will be telling EVERYONE I know to never get their car worked on here, and I'll definitely NEVER buy a car from them!!!!
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ravyn. Thank you for taking the time to leave a review! Unfortunately, we are unable to find your name in our system. Can you please call 620-331-6090 to speak to our service manager to get these issues resolve.
Bought new ecosport
Had a great experience. We were able to do a lot of the preliminary work on the phone, via text messaging and email. First I was notified what I qualified for, then they found a vehicle I wanted, then went to dealership and wrapped up the whole deal. People were friendly, professional and I'm very pleased with how the whole deal was completed. I'd recommend them to everyone. Thanks Quality!!
Bought new ecosport
Had a great experience. We were able to do a lot of the preliminary work on the phone, via text messaging and email. First I was notified what I qualified for, then they found a vehicle I wanted, then went to dealership and wrapped up the whole deal. People were friendly, professional and I'm very pleased with how the whole deal was completed. I'd recommend them to everyone. Thanks Quality!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the stars Judie!
Best Experience Car Buying Ever
Bought our new pickup week of Halloween 2019 and it was the best experience buying a vehicle I’ve ever had. Traded in our truck and that went smooth too
Best Experience Car Buying Ever
Bought our new pickup week of Halloween 2019 and it was the best experience buying a vehicle I’ve ever had. Traded in our truck and that went smooth too
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jennifer! Thank you for the stars and the business!
Truck
They lie they said they had me financed for a Ford a 2019 Ford Ranger when I got up there they did not have me qualified for that they tried to put me in a 2016 Ford Taurus and all I had was $700 down and they wanted another $3,100 on top of that so I'm not very pleased with that Ford dealership at all
Truck
They lie they said they had me financed for a Ford a 2019 Ford Ranger when I got up there they did not have me qualified for that they tried to put me in a 2016 Ford Taurus and all I had was $700 down and they wanted another $3,100 on top of that so I'm not very pleased with that Ford dealership at all
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to leave a review Charles! We are sorry your experience wasn't a five star experience! Unfortunately, the lenders had our hands tied.
Individual
I have purchased vehicles previously from Mike Scarborough. He contacted me about this vehicle letting me know it was a new 2018 and had been marked down and was a great deal. He brought it to me to drive and look over. The next morning I called him and told him I would buy it and went to Independence to complete the sale.
Individual
I have purchased vehicles previously from Mike Scarborough. He contacted me about this vehicle letting me know it was a new 2018 and had been marked down and was a great deal. He brought it to me to drive and look over. The next morning I called him and told him I would buy it and went to Independence to complete the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review and the business Sharon!
Outstanding Ford dealership
Looking to buy a new Ford car or truck? Take the time to check out this outstanding dealership located in Southeast Kansas. Quality Motors located in Independence Kansas is a hidden gem that combines a very knowledgeable sales staff, top of the line service center, and an excellent finance and management staff. You will not be disappointed with this dealership.
Outstanding Ford dealership
Looking to buy a new Ford car or truck? Take the time to check out this outstanding dealership located in Southeast Kansas. Quality Motors located in Independence Kansas is a hidden gem that combines a very knowledgeable sales staff, top of the line service center, and an excellent finance and management staff. You will not be disappointed with this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car