Capitol Subaru

I had a very good experience with recent service on my 2021 Outback XT. I worked with Andy Ho and he was thorough, informed, and fully responsive with communicating throughout the service process. I have worked with Andy previously and it has always been a pleasant experience.

I recently bought new SUV from Capitol Subaru. It was a seamless experience. Thanks to Sam, Keagan and Edward for their assistance.

The salesman we got was the absolute best, Jalen! He didn?t pressure us and was the sweetest young man.

Tim Bonanza was very professional, knowledgeable, and genuine. We really appreciate his help showing us a Subaru and a Mini. However, the finance guy Edward Chang was a total disaster. He's shockingly condescending and rude as he presented us an extended warranty quote for Mini. We might have bought it otherwise. What a disgrace to himself I'd say.

If I could give zero stars I would. Anything you take your car to this dealership for service it’s gonna take over 2 hours of waiting. I took my car for a diagnostic and because the airbag light on the dashboard was on and over 2 hours later and money being collected by them as well the service salesman recommending other services in my car , left the dealership with the same light on the dashboard and according to the service salesman he didn’t know why is it still there! Promised to follow up with me about warranty on the recommended service beside the reason I was there, never did call. I tried contacting him but very evasive saying he didn’t hear from anyone on the warranty side! Very unprofessional, leaves you hanging and uncertain of what to do. Will never go there again. Sadly I purchased my car with them 5 years ago. Would not recommend and will never go back there for anything. Such a disappointment .

My wife and I purchased our first-ever Subaru car yesterday at the Capitol Subaru. The Salesman Omar was excellent helping us to select the 2024 Outback. We first met Omar on Saturday to look at all the Subaru options. Omar was kind, friendly, professional, patient, but also quick to help answer our questions and get a few sets of keys to show us several cars… I think we were there for about 2.5 hours. A few days later we made an appointment to go back on Wednesday morning before my work and meet Omar… then after more talking and test drive in the rain (about another 2 hours), we finally decided to purchase the Autumn Green Outback Premium trim with moonroof. We finished the deal and I drove it from the Capitol Subaru to my work in Santa Clara on the same day. Today I am even more happy with my Outback. It is a great car, and I plan to drive it everyday to work. I would like to thank Omar for a great buying experience on behalf of both me and my wife. Thank you Omar.

Sam is an excellent employee very informative and helpful on selecting the right car for your fit.

Jerome was great! He was really patient with us and even offered to go to another brand's lot and bring one of their used cars over for us to test drive. We had a million questions and he effortlessly and kindly answered every single one. No pressure, no haggling, just helpful! The financing department was very slow and kind of disorganized, which is why I gave four stars instead of five, but I would definitely recommend this place and come back here anytime!

Omar Escobedo gave great customer service! Fernando and Javier help to expedite the close! I'm now à repeat customer of Capitol Subaru, thanks!

Highly recommend Jerome Rizon. He provided great suggestions and answered all my questions. He was very helpful and communicated proactively. Good experience at Capitol Subaru. Got my new Crosstrek recently.