Reviews
Write a reviewIn summary: Very nice people, excellent shuttle service
In summary: Very nice people, excellent shuttle service and price was very comparable to other local shops. Now the details: I was expecting a high price just because they are a dealer but our scheduled service price was pretty much the same as other quotes we had. If you are like me and thought dealer service pricing would be out of your financial realm, you might be wrong. I suggest you get a quote from these guys and I really would suggest you take into account the convenience of the free shuttle service, the free snacks and drinks and the courteous staff. You cannot go wrong with all of that. This is the second time we have gone there for basic routine maintenance and both experiences have been extremely positive. Now I have not used them for major services so if you get major work done please post your review, I would be curious as well how they compare on major repairs. Thanks, Marra
In summary: Very nice people, excellent shuttle service
In summary: Very nice people, excellent shuttle service and price was very comparable to other local shops. Now the details: I was expecting a high price just because they are a dealer but our scheduled service price was pretty much the same as other quotes we had. If you are like me and thought dealer service pricing would be out of your financial realm, you might be wrong. I suggest you get a quote from these guys and I really would suggest you take into account the convenience of the free shuttle service, the free snacks and drinks and the courteous staff. You cannot go wrong with all of that. This is the second time we have gone there for basic routine maintenance and both experiences have been extremely positive. Now I have not used them for major services so if you get major work done please post your review, I would be curious as well how they compare on major repairs. Thanks, Marra
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
SERVICE DEPARTMENT IS AMAZING!!!!
All of the service writers are amazing as well as the service techs. I would not tkae my car anywhere else.
SERVICE DEPARTMENT IS AMAZING!!!!
All of the service writers are amazing as well as the service techs. I would not tkae my car anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brandi, thank you for taking the time to leave a review for us at Dehaven Chevrolet INC.. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
They are deceptive in pricing practices.
They are deceptive in pricing practices. They will not top sending you unsolicited marketing emails.
They are deceptive in pricing practices.
They are deceptive in pricing practices. They will not top sending you unsolicited marketing emails.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
My experience at DeHaven
Jim Hooper worked with me explaining in detail about the vehicle and answered all my questions about the car.
My experience at DeHaven
Jim Hooper worked with me explaining in detail about the vehicle and answered all my questions about the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sharon, we're happy you found our staff to be so supportive during your experience here at Dehaven Chevrolet INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
Unskilled Mechanics
Very disappointed in this dealership. We always have our oil changed with them and the waiting time is very very long even with an appointment! Then my son has had his car in for service appointments and after several hours then told oh won’t be finished today. Need to leave the car overnight. After lots of service, don’t think the mechanics knows what they’re doing there. Go somewhere else!!!!
Unskilled Mechanics
Very disappointed in this dealership. We always have our oil changed with them and the waiting time is very very long even with an appointment! Then my son has had his car in for service appointments and after several hours then told oh won’t be finished today. Need to leave the car overnight. After lots of service, don’t think the mechanics knows what they’re doing there. Go somewhere else!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
New truck
I was there to buy my new truck. Everything went as it should sales man Mark was friendly
New truck
I was there to buy my new truck. Everything went as it should sales man Mark was friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Don’t waste your time calling them 2 minutes before they...
Don’t waste your time calling them 2 minutes before they close. They stop when the clock hits 6. Rude service in a rush not sure why they bothered to answer the phone! Only talking about the parts department. Ordered the part online for half the price will have it by tomorrow. Save yourself some money do a little research on your own and save some money.
Don’t waste your time calling them 2 minutes before they...
Don’t waste your time calling them 2 minutes before they close. They stop when the clock hits 6. Rude service in a rush not sure why they bothered to answer the phone! Only talking about the parts department. Ordered the part online for half the price will have it by tomorrow. Save yourself some money do a little research on your own and save some money.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Would never recommend this dealership
I was contacted by Neil today about a new truck. I drove 20 mins to see the truck and found out they had lied to me. There was no truck. Ridiculous that they are so desperate for customers they must resort to deceit. Tony the salesman couldn’t find enough words to cover the lies. Never ever will I recommend nor drive on to their lot again. I’ll certainly tell friends and family about my experience.
Would never recommend this dealership
I was contacted by Neil today about a new truck. I drove 20 mins to see the truck and found out they had lied to me. There was no truck. Ridiculous that they are so desperate for customers they must resort to deceit. Tony the salesman couldn’t find enough words to cover the lies. Never ever will I recommend nor drive on to their lot again. I’ll certainly tell friends and family about my experience.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you are willing to give us another chance, please contact us at (260) 432-0677 so we can understand your situation better in order to try and turn your experience around. Thank you, Summit City Chevrolet, Inc.
DO NOT BUY A 2021 CORVETTE FROM THIS DEALERSHIP
I would not recommend this dealership for any purchase or service. In Oct 2019 I put 5k down to purchase a 2020 Corvette. Since then there was absolutely no communication by Summit city management or sales staff to me through the strike shutdown, COVID shutdown and model year changes but one time in August 2020 to tell me I would get a 2021 for a 2020 price. When they released my allocation to GM for production no one called to update me or allow me to update my options on the ONCE IN A LIFETIME PURCHASE. I was called by the corvette museum in December to finalize my delivery and cslled the dealership to ask about the status of my car. They said they did not know. I was larer told they finalized my order without any communication to me. As of today, I have not had any attempt from the General Manager Austin Asbury or the owner to make me want to come back to the dealership for another purchase or service.....All Austin said was he was sorry I felt this way and those things were out of his control because of GM. It's awful funny how other dealerships knew about the status of production and relayed it via YouTube but not Summit City. This is my final word onnthe subject. DO NOT USE THIS DEALERSHIP. To summit city please change my mind.
DO NOT BUY A 2021 CORVETTE FROM THIS DEALERSHIP
I would not recommend this dealership for any purchase or service. In Oct 2019 I put 5k down to purchase a 2020 Corvette. Since then there was absolutely no communication by Summit city management or sales staff to me through the strike shutdown, COVID shutdown and model year changes but one time in August 2020 to tell me I would get a 2021 for a 2020 price. When they released my allocation to GM for production no one called to update me or allow me to update my options on the ONCE IN A LIFETIME PURCHASE. I was called by the corvette museum in December to finalize my delivery and cslled the dealership to ask about the status of my car. They said they did not know. I was larer told they finalized my order without any communication to me. As of today, I have not had any attempt from the General Manager Austin Asbury or the owner to make me want to come back to the dealership for another purchase or service.....All Austin said was he was sorry I felt this way and those things were out of his control because of GM. It's awful funny how other dealerships knew about the status of production and relayed it via YouTube but not Summit City. This is my final word onnthe subject. DO NOT USE THIS DEALERSHIP. To summit city please change my mind.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.
I would not recommend this dealership for any purchase or...
I would not recommend this dealership for any purchase or service. In Oct 2019 I put 5k down to purchase a 2020 Corvette. Since then there was absolutely no communication by Summit city management or sales staff to me through the strike shutdown, COVID shutdown and model year changes but one time in August 2020 to tell me I would get a 2021 for a 2020 price. When they released my allocation to GM for production no one called to update me or allow me to update my options on the ONCE IN A LIFETIME PURCHASE. I was called by the corvette museum in December to finalize my delivery and cslled the dealership to ask about the status of my car. They said they did not know. I was larer told they finalized my order without any communication to me. As of today, I have not had any attempt from the General Manager Austin Asbury or the owner to make me want to come back to the dealership for another purchase or service.....All Austin said was he was sorry I felt this way and those things were out of his control because of GM. It's awful funny how other dealerships knew about the status of production and relayed it via YouTube but not Summit City. This is my final word onnthe subject. DO NOT USE THIS DEALERSHIP. To summit city please change my mind.
I would not recommend this dealership for any purchase or...
I would not recommend this dealership for any purchase or service. In Oct 2019 I put 5k down to purchase a 2020 Corvette. Since then there was absolutely no communication by Summit city management or sales staff to me through the strike shutdown, COVID shutdown and model year changes but one time in August 2020 to tell me I would get a 2021 for a 2020 price. When they released my allocation to GM for production no one called to update me or allow me to update my options on the ONCE IN A LIFETIME PURCHASE. I was called by the corvette museum in December to finalize my delivery and cslled the dealership to ask about the status of my car. They said they did not know. I was larer told they finalized my order without any communication to me. As of today, I have not had any attempt from the General Manager Austin Asbury or the owner to make me want to come back to the dealership for another purchase or service.....All Austin said was he was sorry I felt this way and those things were out of his control because of GM. It's awful funny how other dealerships knew about the status of production and relayed it via YouTube but not Summit City. This is my final word onnthe subject. DO NOT USE THIS DEALERSHIP. To summit city please change my mind.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car