Reviews
I arrived early.
I arrived early. I did I was in a hurry. The service took 2 1/2 hours for simple oil change and tire rotation. Her apology was the service tech came in late.
I arrived early.
I arrived early. I did I was in a hurry. The service took 2 1/2 hours for simple oil change and tire rotation. Her apology was the service tech came in late.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Once again I left Dehaven with less than I showed up
Once again I left Dehaven with less than I showed up with. I KNEW I had one tire pressure sensor that needed replaced. But I left with ALL 4 not working. Oh, I know, it’s “low voltage”. Hmmm. So IF I hadn’t have had my tires rotated, I would most likely still only need ONE sensor replaced As YOUR FINAL PAPERWORK SHOWS as well. But for whatever reason, NONE of them work now. Thank you for that. My educated guess is since those are merely sensors, maybe harsh handling of tires during rotation finished off all 3 of the others. But YOU know better. Too odd and at $134 a pop, you can bet Dehaven won’t get that repair. I no longer trust you as THIS event was not the first of “strange” occurrences that have happened when my vehicles have come to your service department. I trusted you with my vehicle and NOW I no longer can. I now fear what else might have happened when they had my hood up. A sad day.
Once again I left Dehaven with less than I showed up
Once again I left Dehaven with less than I showed up with. I KNEW I had one tire pressure sensor that needed replaced. But I left with ALL 4 not working. Oh, I know, it’s “low voltage”. Hmmm. So IF I hadn’t have had my tires rotated, I would most likely still only need ONE sensor replaced As YOUR FINAL PAPERWORK SHOWS as well. But for whatever reason, NONE of them work now. Thank you for that. My educated guess is since those are merely sensors, maybe harsh handling of tires during rotation finished off all 3 of the others. But YOU know better. Too odd and at $134 a pop, you can bet Dehaven won’t get that repair. I no longer trust you as THIS event was not the first of “strange” occurrences that have happened when my vehicles have come to your service department. I trusted you with my vehicle and NOW I no longer can. I now fear what else might have happened when they had my hood up. A sad day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The dealer was awesome when it came to follow up and
The dealer was awesome when it came to follow up and communication the status of the repairs.
The dealer was awesome when it came to follow up and
The dealer was awesome when it came to follow up and communication the status of the repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have a 23 Silverado and I'm having electrical problems!
I have a 23 Silverado and I'm having electrical problems! 😫 😩 😪 They never get anything fixed and I'm very ANGRY! 😠😡😤🤬 This is my second truck from them and I will never get another one from them! Such the runaround!
I have a 23 Silverado and I'm having electrical problems!
I have a 23 Silverado and I'm having electrical problems! 😫 😩 😪 They never get anything fixed and I'm very ANGRY! 😠😡😤🤬 This is my second truck from them and I will never get another one from them! Such the runaround!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
This is the first GM automobile I've owned in decades.
This is the first GM automobile I've owned in decades. I chose DeHaven because they are close to where I live and work and so far they have been fantastic! The sales person I made the deal is no longer there went out of his way to locate the vehicle I wanted. My first scheduled service was last week and everything went smoothly and the service was completed when promised.
This is the first GM automobile I've owned in decades.
This is the first GM automobile I've owned in decades. I chose DeHaven because they are close to where I live and work and so far they have been fantastic! The sales person I made the deal is no longer there went out of his way to locate the vehicle I wanted. My first scheduled service was last week and everything went smoothly and the service was completed when promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional and clean!
Very professional and clean! Good attitude and good service. We will be back. Thanks.See you soon.
Very professional and clean!
Very professional and clean! Good attitude and good service. We will be back. Thanks.See you soon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scheduled on line for oil change & battery replacement
Scheduled on line for oil change & battery replacement received appointment confirmation of oil change battery for my corvette. When returned to pick up corvette only battery changed asked about oil change on appointment service writer said missed oil change clearly on appointment what else did they miss poor service. Not what a loyal GM customer expects Service dept has fallen and I will use other Chevy dealers currently use Cadillac service for my other vehicle and no issues with Cadillac dealer service
Scheduled on line for oil change & battery replacement
Scheduled on line for oil change & battery replacement received appointment confirmation of oil change battery for my corvette. When returned to pick up corvette only battery changed asked about oil change on appointment service writer said missed oil change clearly on appointment what else did they miss poor service. Not what a loyal GM customer expects Service dept has fallen and I will use other Chevy dealers currently use Cadillac service for my other vehicle and no issues with Cadillac dealer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Scott Wilder is just a wonderful asset to your company.
Scott Wilder is just a wonderful asset to your company. He really helped me out with just the right vehicle at the price point I needed. I gave Cruz a 4 because although he is quite knowledgeable and personable, he failed to tell me what the interest rate on my loan would be and there was so much signing of so many documents that I plain forgot to ask him.all in all DeHaven is a place I am happy to do business with.
Scott Wilder is just a wonderful asset to your company.
Scott Wilder is just a wonderful asset to your company. He really helped me out with just the right vehicle at the price point I needed. I gave Cruz a 4 because although he is quite knowledgeable and personable, he failed to tell me what the interest rate on my loan would be and there was so much signing of so many documents that I plain forgot to ask him.all in all DeHaven is a place I am happy to do business with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was pleasantly surprised at how quickly my service was
I was pleasantly surprised at how quickly my service was completed, since I was waiting during my oil change! There was also good communication, and they informed me when they were almost finished. Very good experience!
I was pleasantly surprised at how quickly my service was
I was pleasantly surprised at how quickly my service was completed, since I was waiting during my oil change! There was also good communication, and they informed me when they were almost finished. Very good experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They had a few cars to choose from it was close to my
They had a few cars to choose from it was close to my home they were nice to me and my wife
They had a few cars to choose from it was close to my
They had a few cars to choose from it was close to my home they were nice to me and my wife
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car