Razzari Chrysler Dodge Jeep RAM

It started with a check engine light and occassional shutting off of vehicle. Upon diagnostic check the codes showed poosible oil contamination. Along with other codes. So they oil was changed. Light went off. Light also returned. Further diag showed pcm. But once again light went off wecwere instructed to pick up car all was fixed. Not true we did not make it out of the parking structure before it shut off x 3 and light returned. At this point vehicle was taken back in and s rental was once again required. This time however razzari paid for the rental. We once again get a call that problem has been found and car needs a pcm at the cost of 750.00. We declined picked up the vehicle. Continue with the rental for two mire days at our expense this time took vehicle to a certified mechanic they checked it out and it was the ignition wires. They were loose and required cleaning. Car is running fine. I will never bring my vehicle to razzari. DEBRA & Eric are nice people.

I arrived to have my recall fixed. Waiting for a ride home was told they would be there at 10:00. At 10:13 I asked where is my ride home. They called the shuttle and they came over to pick us. On the ride home the shuttle driver informed me he was over at the Dodge service at 10:00 and the service rep just waved him through. There were 3 of us waiting for a ride. Noticed on shuttle drivers sheet last dropped off was around 8:30. Here we waited approx an hour for a ride and he could have taken us all at 9:30. I was disappointed there was no pick up to bring you back to the service department. This is inconvenient since it was a recall. My emblem had come off of my airbag I pointed out to service rep and they said they would order a new one Still have not received that call Was ordered Jan. 7 2016. Service use to do pickup disappointed this was not provided. Plastic on airbag was scratched and now there are grabs around the steering column since the replacement of airbag. Not tight fit. Disappointed in service and quality of replacement and work done.

I made an appointment. I was timely on arriving - they were timely in completing service. If you are waiting - go to Black Bear Diner across the street - better place to wait and a very short walk. They will call you when vehicle is ready.