Mabry Auto Group

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
84 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 28, 2020

    Great experience. Thanks to all , especially "Matt.. I highly recommend this great dealership. They are truly professional in every aspect. The service... department is excellent also.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 28, 2020

    I purchase a vehicle for myself every fifteen years, so the car becomes a member of the family. My experience at the Lynchburg Nisaan dealership was superb... and flawless. Everyone was professional, but their ability to help me from the time I called in to the moment I bought the vehicle was stress-free and extremely pleasant. I am an older client, so they had to be very patient and instructive in explaining the SUV's many upgrades. You won't find a better group of people who strive to be honest, informative, and helpful. Aside from coming home with a fantastic purchase, my own mechanic said he purchased his vehicle from them and still had it years later. And the best words he gave me was "you won't find a better vehicle for the money".

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 18, 2017

    Charles Beck and Lynchburg Mazda were OUTSTANDING! Living on the West Coast and trying to buy my son, who attends college in Virginia (Liberty U), a used... car seemed like a huge challenge. But, Charles Beck and Zach Huntington really facilitated the transaction. We chose the car, agreed on a price, prepared the paperwork, including financing, registration, insurance - all on-line and via mail and email. I told my wife later that this was easier than buying a car in person. The dealership even arranged financing at an unbeatable rate. Above & beyond that, Charles and Lynchburg Mazda made the experience so special for our son, since my wife and I couldn't be there to share the moment. When my son went to pick up the car, it was gleaming, clean, shiny, with a special carpet waiting for him to get in the driver seat: AND they put a huge red bow on the hood! Wow! My son was overjoyed! They sent us pictures. That pleased my wife and me immensely. I am so grateful to Charles and Lynchburg Mazda for their top-tier professionalism and customer-friendliness. I highly recommend them. Many thanks!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 7, 2019

    We bought a Nissan Altima online and the dealer delivered our car to our front door on a timely basis. They were friendly and the service was excellent.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 26, 2019

    Sheldon Burford was my sales agent. Sheldon was extremely pleasant, super knowledgeable and made my entire experience of buying a new car stress-free.... Everyone I dealt with at Lynchburg Nissan was great!! Looking forward to having them service my car in the future. BTW I drove up there from Roanoke because of all the positive reviews Lynchburg Nissan has received.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 10, 2019

    Worst experience ever with a sales manager called Patrick. Please find Colton if anyone wants to make a purchase without pain. I am looking for stores... to make a purchase for a new CX-5. While I made an online inquiry on Truecar, Colton called me but he can't compete with the other quotes I have on hand. He did send me a message and told me to feel free to reach him out anytime if I have any questions. I figured out the lower quotes I have on hand tend to ask for higher monthly payments, so I called Colton back, unfortunately, he is off. After I talked with a sales person over the phone, a manager called Patrick called me back. He tended to be aggressive on the phone call. Especially, when I asked the lease terms, he refused to give me lease terms unless I GIVE HIM MY SOCIAL SECURITY NUMBER. [He said it's their policy, they only can provide me the numbers after pulling my credit scores. Can't believe it's something happening in Lynchburg.] After I asked him to whether I can talk with another sales manager, he became very aggressive: he told me he was the only sales manager there, no matter I called there tomorrow, next day, next day, next day, he would be the only one. Eventually, (I was literally shaking at the other end of the phone), I asked him if I could talk to another salesperson, he refused. He told me they would give me the exactly same information. While I insisted to talk with another person, he started to not listen to me at all. He said thank you and hung up. I tried to call the Lynchburg Mazda back [trying to talk with someone to report my experience], I found out my number was blocked. I think my experience might not represent the average customer experiences, but it does show the business styles of Patrick. My only hope at here is he won't call me back with any curse words because of this review.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 8, 2019

    Found the best deal at Mabry!! Purchased a brand new Rocky Ridge Nissan truck!! Couldn't ask for a better experience! Thank you so much! Perfect!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 2, 2019

    I had an absolutely smooth, peaceful, and memorable process and purchasing experience at Lynchburg Nissan. If you're considering a Nissan go to Lynchburg... Nissan and ask for Jason Decker! He was my salesman and he was awesome!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 2, 2019

    Thanks for making the “purchase a car ordeal” so pleasant, informative, and stress free. Lynchburg Nissan is knowledgeable and friendly. Great service,... great dealers, and GREAT cars. #nissanforlife

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 1, 2019

    Very professional, friendly and courteous staff from the first interaction to the last!! Jason D. went above and beyond to answer any questions that I... had about purchasing my new car. The next time I'm in the market for a car, I'll definitely go back and give my business to Jason Decker. Thanks Lynchburg Nissan!!!

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    Shopped for a new car
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    0 people out of 0 found this review helpful. Did you?
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