Hyman Bros. Kia

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3.5
(378 reviews)
Visit Hyman Bros. Kia
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:15am–6:00pm
Tuesday 9:00am–9:00pm 7:15am–6:00pm
Wednesday 9:00am–9:00pm 7:15am–6:00pm
Thursday 9:00am–9:00pm 7:15am–6:00pm
Friday 9:00am–9:00pm 7:15am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
New (804) 419-6116 (804) 419-6116
Used (804) 419-5135 (804) 419-5135
Service (804) 302-4874 (804) 302-4874

Inventory

See all 318 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 2016.
Hyman Bros. Preferred Pricing on Every New Car

Service center

Phone number (804) 302-4874

Service hours

Monday
7:15am–6:00pm
Tuesday
7:15am–6:00pm
Wednesday
7:15am–6:00pm
Thursday
7:15am–6:00pm
Friday
7:15am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.5
(378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hyman Bros. Kia from DealerRater.

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1.0

Stay away from this Midlothian location!

Stay away from this Midlothian location! They sold a Kia with 0 mileage(supposedly). The motor had oil leaks constantly. The owners were notified, as well as the service and sales. manager. They were all careless, unprofessional and condescending. Stay away from this place. You've been warned!! I was suggested to call DJ Behm (supposed owner). I just hung up with him, and the conversation was useless. Hyman Bros sold a 2019 Kia Optima with supposed 0 miles with a bad motor. There were complaints about the oil consumption in the first few weeks after purchased, and their service department suggested that this was normal. Now you want me to reach out to Kia directly, when your service department should've handled this in the very beginning. It is very clear that Hyman Bros is not an honest reputable company with integrity. I also reached out to DJ Behm and other affiliates weeks ago via email, and they purposely chose NOT to respond. This company does not take responsibility for their faultiness, and I will continue broadcasting their unprofessionalism and scams to everyone possible! As I stated in my earlier post...... PEOPLE STAY AWAY FROM HYMAN BROS. THEY ONLY CARE ABOUT TAKING YOUR MONEY!!!! FYI, the responses from "the owner" are simply xxxxxxto make people think that they want you to call their office to rectify issues. The owner has no intent on helping you. He just puts the responses out so it appears that he's diligent with customer resolution. DJ Behm IS NOT WILLING TO ASSIST AT ALL! This place is a scam in every way! Don't allow the smiles and kind words fool you!!!

1.0

Stay away from this Midlothian location!

Stay away from this Midlothian location! They sold a Kia with 0 mileage(supposedly). The motor had oil leaks constantly. The owners were notified, as well as the service and sales. manager. They were all careless, unprofessional and condescending. Stay away from this place. You've been warned!! I was suggested to call DJ Behm (supposed owner). I just hung up with him, and the conversation was useless. Hyman Bros sold a 2019 Kia Optima with supposed 0 miles with a bad motor. There were complaints about the oil consumption in the first few weeks after purchased, and their service department suggested that this was normal. Now you want me to reach out to Kia directly, when your service department should've handled this in the very beginning. It is very clear that Hyman Bros is not an honest reputable company with integrity. I also reached out to DJ Behm and other affiliates weeks ago via email, and they purposely chose NOT to respond. This company does not take responsibility for their faultiness, and I will continue broadcasting their unprofessionalism and scams to everyone possible! As I stated in my earlier post...... PEOPLE STAY AWAY FROM HYMAN BROS. THEY ONLY CARE ABOUT TAKING YOUR MONEY!!!! FYI, the responses from "the owner" are simply xxxxxxto make people think that they want you to call their office to rectify issues. The owner has no intent on helping you. He just puts the responses out so it appears that he's diligent with customer resolution. DJ Behm IS NOT WILLING TO ASSIST AT ALL! This place is a scam in every way! Don't allow the smiles and kind words fool you!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Getting money from customers anyway possible from

The dealership gets upset and finds ways to make money if you don't want work performed after they conduct the six points inspection. Done

1.0

Getting money from customers anyway possible from

The dealership gets upset and finds ways to make money if you don't want work performed after they conduct the six points inspection. Done

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Larry, we are disappointed to read about your experience. We aim for transparency and customer satisfaction in all our interactions, so it's disappointing to learn that we didn't meet those expectations with you. If you're open to discussing this further, please reach out at your earliest convenience. Thank you, Gary Shively - Service Manager - gshively@hymanbrosauto.com

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5.0

Service Department

I’ve owned a Kia going on 10 years. The only place it will get serviced is Hyman Brothers Kia Service department is top notch. They will explain everything before, and during. No surprise fees!

5.0

Service Department

I’ve owned a Kia going on 10 years. The only place it will get serviced is Hyman Brothers Kia Service department is top notch. They will explain everything before, and during. No surprise fees!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Awful service

They suck up to you when you purchase a car. And then they just suck. Charged twice for an installation of a car part. Took weeks to get reimbursed. They never titled my trade in and I had to pay personal property tax on a car that I no longer owned. Called and emailed multiple times and never got a response. It is currently 12:04 pm, I had a 10 am appointment for an oil change. Will never buy another car here. Awful service.

1.0

Awful service

They suck up to you when you purchase a car. And then they just suck. Charged twice for an installation of a car part. Took weeks to get reimbursed. They never titled my trade in and I had to pay personal property tax on a car that I no longer owned. Called and emailed multiple times and never got a response. It is currently 12:04 pm, I had a 10 am appointment for an oil change. Will never buy another car here. Awful service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
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5.0

Also for show me around to the lobby area coffee

Thanks for good customer service Mr. Jackson nice clean lobby cold water and drink machine, Also for show me around to the lobby area coffee and drink and snack area

5.0

Also for show me around to the lobby area coffee

Thanks for good customer service Mr. Jackson nice clean lobby cold water and drink machine, Also for show me around to the lobby area coffee and drink and snack area

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Not an honest place to do business.

Bought a Kia part online from them. Their web site assured me this part fit my year, make, and model. It did NOT fit. Not even close! I had to pay to return it then this stealership charged me a restocking fee, despite that I was proven right and they admitted it. Good reviews are just people who didn't realize the deal they got.

1.0

Not an honest place to do business.

Bought a Kia part online from them. Their web site assured me this part fit my year, make, and model. It did NOT fit. Not even close! I had to pay to return it then this stealership charged me a restocking fee, despite that I was proven right and they admitted it. Good reviews are just people who didn't realize the deal they got.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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5.0

THIS TEAM WORK MAKES YOUR DREAM WORK

RUN, do not walk to this dealership—they will put you in the driver’s seat!! Arkell and his manager are the A-Team! Instant rapport, personable, caring, and trustworthy. They possess what every consumer-driven business should have: an honest desire to fulfill your need. Especially for those of us who may have less than stellar credit. We still cannot believe we are the proud new owners of a 2022 Kia Forte. (We were in a real pickle when our car required more work than its worth—this was after we had already sunk several thousand dollars in recent repair work. We needed a quick solution!) We are so grateful for their guidance and for their ability to make this happen for us.

5.0

THIS TEAM WORK MAKES YOUR DREAM WORK

RUN, do not walk to this dealership—they will put you in the driver’s seat!! Arkell and his manager are the A-Team! Instant rapport, personable, caring, and trustworthy. They possess what every consumer-driven business should have: an honest desire to fulfill your need. Especially for those of us who may have less than stellar credit. We still cannot believe we are the proud new owners of a 2022 Kia Forte. (We were in a real pickle when our car required more work than its worth—this was after we had already sunk several thousand dollars in recent repair work. We needed a quick solution!) We are so grateful for their guidance and for their ability to make this happen for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

WORSE CAR COMPANY !!!!

They sold me a car that was a lemon brand new . They will lie to you to get you to sign papers . I was played by this company . The management do not care about your car at all.

1.0

WORSE CAR COMPANY !!!!

They sold me a car that was a lemon brand new . They will lie to you to get you to sign papers . I was played by this company . The management do not care about your car at all.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Very satisfied with this dealership

They had the car I wanted and offered a slightly lower price than Edmunds recommended. They expedited the paperwork and vehicle prep so I could be in and out quickly.

5.0

Very satisfied with this dealership

They had the car I wanted and offered a slightly lower price than Edmunds recommended. They expedited the paperwork and vehicle prep so I could be in and out quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Dont honor Pence For Life

They took over Pence Nissan, but won't honor the Pence for life deal that was sold to all of the loyal Pence customers. They didn't even notify anyone. They made the appt, did the work, and when it was time to pick up the car ONLY THEN notified us that there would be a charge. VERY shady. They basically turned their back on everyone that has ever bought a car from that dealership, with no regards for the fact that many of them will no longer consider Hyman Bros a viable option for doing any business in the future. Seems like a terrible way to run a business. They might have saved a few bucks per customer / a year on oil changes, but they are probably losing hundreds of dollars per customer in other maintenance services that will now be done elsewhere. Loyalty dealership group gets it-- They sent out a letter notifying their loyal customers that they would honor the Priority for life deal. Customers be warned. As if it wasn't bad enough to have the word "Hyman" written anyone on your new car-- they also don't treat their customers very well either.

1.0

Dont honor Pence For Life

They took over Pence Nissan, but won't honor the Pence for life deal that was sold to all of the loyal Pence customers. They didn't even notify anyone. They made the appt, did the work, and when it was time to pick up the car ONLY THEN notified us that there would be a charge. VERY shady. They basically turned their back on everyone that has ever bought a car from that dealership, with no regards for the fact that many of them will no longer consider Hyman Bros a viable option for doing any business in the future. Seems like a terrible way to run a business. They might have saved a few bucks per customer / a year on oil changes, but they are probably losing hundreds of dollars per customer in other maintenance services that will now be done elsewhere. Loyalty dealership group gets it-- They sent out a letter notifying their loyal customers that they would honor the Priority for life deal. Customers be warned. As if it wasn't bad enough to have the word "Hyman" written anyone on your new car-- they also don't treat their customers very well either.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
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