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My husband purchased a beautiful 2018 S90 from Volvo Cars Midlothian December 26, 2020. Per the records on this vehicle that they provided....no issues.... My husband's car has had to go back to them EVERY time since he purchased it.... I've lost count. They have our car now as we speak. We have been so inconvenienced that they now come pick it and drop off a loaner, that they fail to clean each time; especially with covid-19 going on. Speaking of loaners a few weeks ago because I don't think it has been a good month yet...they pick up our car bringing us a loaner...SUV 2021 xc60 I believe...to contact my husband a day or 2 later saying they have to come pick it up because it has been SOLD! Check this out they come picking up our vehicle yesterday April 26th bringing us back the same 2021 SUV that was supposedly Sold. This company is the LEMON I would not recommend these people to anybody. To add to the frustration, they have no respect of our vehicle because when we have gotten our vehicle back someone's shoe print is on the inside door of our car. Our experience have been so bad to the point we have thought about contacting the news. We are so fed up!
Hi Tanisha, we understand your frustration on how long the multiple repairs have taken. We apologize for any inconvenience. We have done everything we... can to get this fixed and we are working very closely with Volvo to get this accomplished. Thank you.
The knowledge of the sales associate was impressive and he took his time to help me find what I was looking for, at the end, I found exactly what I was... looking for thanks to his knowledge and time.
Thank you for your 5-star review. We are glad to hear our sales staff was able to help you find what you were looking for.
They are so nice when booking Services. I had a check engine light and the attendant advised me I was still under warranty and worse case how much the... diagnostic cost would be if not covered. My car was finished quickly and repaired plus cleaned. Everyone in the building during pick up was super nice. I will continue to go to this location to have my vehicle serviced.
Treker, thank you for taking the time to leave us a 5-star review. We love hearing from customers like you are we are so glad to hear that we were abl...e to ease all your concerns and get your vehicle fixed and safe for the road!
Dealership added additional items not called for in Volvo 60,000 mile service including: a. Engine oil additives (not recommended by Volvo) b. Fuel... system treatment (not part of Volvo schedule) c. Cabin air filter freshener additive. Overall this increased the service cost by $65. I consider these add ons to be dishonest and therefore I will not be returning the car for service at this Volvo dealer ever again.
Brad, we sincerely apologize that you believe that the services provided were not necessary. We strive to make sure all of our customers leave with th...eir vehicles safer than when they entered our store. If you feel that we can resolve this issue, please reach out to our Service Manager, Ben Yacano at byacano@haleyauto.com
Took my car in for state inspection. Service was quick. The great thing is the dealership washed my car and it looked better than when I brought it in.... Mike and Mark are the greatest!
Lenora, thank you for your 5-star review! We are so happy to hear that you enjoyed your service with Mike and Mark!
Mike always does an excellent job to take care of our needs. The team did a thorough exam of my vehicle, and battery voltage turned out to be the culprit... of mysterious sensor readings that disappeared after I charged the battery (driving to the dealership). Mike walked me through service options and made relevant recommendations. He called promptly when service was complete. The experience was easy, as always. Highly recommend the Volvo of Midlothian Service Team!
Jim, thank you for taking the time to review our dealership! We appreciate the 5-star review and are so happy to hear that Mike was able to help you w...ith everything you needed!
Have bought three Volvo’s from this dealership and have always been treated at first class level. Service personnel are the best at seeing that I’m always... appreciated as their customer. They take the worry out of auto ownership.
Millie, thank you for your kind words! We appreciate you taking the time to review us and for your loyal business.
Recently had the battery of my S90 that powered the car's computer systems and perhaps other car technology fail. Though disappointing, Mark as the service... manager in this situation made things as painless as possible for me. This is because the "reboot" time following the new battery installation takes several hours and Mark was able to place me in a loaner on short notice. Volvo covered this part and service even though other car manufacturers don't after 12-24 months.
Thank you for your review! We're pleased to hear that Mark was able to help you with your repair and provide a loaner to ensure your service didn't af...fect the rest of your day. Thank you!
Mike and Mark always do exactly what we need to keep our cars in the best of service. Highly recommend their entire team and you will never be sorry for... working with and through them.
Alan, thank you so much for your review! We appreciate your time reviewing us and your business. We're so thankful to have great customers like yourse...lf!
From my initial contact with Jackie in 2015 getting my vehicle shipped from Germany, the experience has been great. Every time I had a maintenance requirement,... a scheduled service, or just a question the team was available, attentive, and courteous. Mike and Mark are great at getting your service needs scheduled quickly. Raymond is a fantastic asset - he is their transport person who helps with a ride when you drop your car off for service and picks you up when the job is done. When I decided to get another vehicle, Wally truly helped the process of deciding what vehicle to purchase a whole lot easier and less stressful. Together, the personnel at this location are the best and would not recommend another location to bring my Volvo for repairs or to buy a new vehicle.