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They are always personable and professional. Most highly recommend them if you are buying or having your exsisting Volvo repaired. On time and throughout... process of truth.
I have been a Mooer's Volvo of Midlothian VA (now Haley Volvo)customer for over 15 years. The only reason I continue to patronize this dealership... is the excellent maintenance and service and repairs provided there. Mark and Mike at the service desk are always fully informative in answering my questions and providing options to keep my (currently 2) Volvos performing at their best and to retain their superior safety features. Beyond that, they also advise me on how to most prudently invest in needed repairs. I am fully comfortable sending my wife and daughters to address auto maintenance with them. I am certain they will be treated with integrity and respect, just as I am. As I consider replacing my aging cars, the service and repair support Mark and Mike provide will be the major factor in continuing to purchase my cars at this dealership. My most recent visit was a continuation of the ongoing consistent, consultation, advice and support that has now become a expectation of each visit. As I have said on previous surveys, the only idea I have for improving what Mark and Mike are already doing for me might be to pick the car up from me, perform the needed service and then return it to me.
Customer service was excellent. The wait I think was a little too long for my oil change but all in all I would come again. Keep up the good job!
Johana Labarca the sales representative, and Pat Dimaano the sales manager were exceptionally helpful, easy to work with and over all super professional.... Everything I needed to know - they had an answer for. Every specific need I had - they took care of. This is the best experience I ever had buying a car.
Eitan, Thank you so much for the positive reviews. We aim to please and hope that you will contact us if you have further questions or concerns. Ou...r best regards, Pat Dimaano.
The guys at the service department at Volvo Midlothian are impeccable better than the rest. They are good at what they do and their impeccable service... is consistent
Purchased a pre-owned vehicle last week. Felt I got a good deal on my car. As I am in the Atlanta area, i was trying to figure out the logistics of the... transaction, when they offered to meet me halfway and take care of business. That worked out great for me. It was a very pleasant experience.
Hi David, Thank you so much for your review and we always try our best to make our customers lives easier. We wish you many years of enjoyable drivi...ng with the car. Please do not hesitate to contact us if you have further questions or concerns and we will be more than happy to address them for you. Our best regards, Pat Dimaano Sales Manager Volvo Cars Midlothian 804.594.3500
I purchased an XC60 Hybrid from this dealership. The entire purchase process was amazing. All communication was conducted from afar since I was based... in NY. Mike was excellent to deal with over email and phone conversations and most importantly he was quick to respond.
Hi Mel, Thank you so much for this review. The pleasure was all ours and we would like to congratulate you on that wonderful T8. Please do not hesi...tate to call or email us if you may have further questions or concerns and we will be more than happy to address them for you. Thank you once again and please send our regards to the whole family, Pat Dimaano Sales Manager / SSA Volvo Cars Midlothian 804.594.3500
The dealership is exceptional. Buying a new car was not a hassle and the service is exemplary.
Thank you so much Alex and Mary. It has always been our pleasure to help you guys. Please don't hesitate to contact us if you have other questions a...nd we will be more than happy to address them for you. Best regards to you both and the rest of the family including Lady. Pat Dimaano
Mark M quickly diagnosed the problem as a nail in my tire. Even though I didn't have a previously scheduled appointment, the tire was repaired in a relatively... quick manner. I got very good service.
Mark and Mike go out of their way to provide the most consistent excellent service we have ever experienced. Our Volvo is always fixed right the first... time--we have never had one issue with any repair or service. The wait time is always less than you would expect and the estimate on the repair work is always very close to what was estimated. The technicians know what they're doing! We would buy another Volvo, not only because we love the car, but also because of what we've experienced with your service department. I don't believe there is any other service department that is better.