Mike always does an excellent job to take care of our needs. The team did a thorough exam of my vehicle, and battery voltage turned out to be the culprit... of mysterious sensor readings that disappeared after I charged the battery (driving to the dealership). Mike walked me through service options and made relevant recommendations. He called promptly when service was complete. The experience was easy, as always. Highly recommend the Volvo of Midlothian Service Team!
Jim, thank you for taking the time to review our dealership! We appreciate the 5-star review and are so happy to hear that Mike was able to help you w...ith everything you needed!
Have bought three Volvo’s from this dealership and have always been treated at first class level. Service personnel are the best at seeing that I’m always... appreciated as their customer. They take the worry out of auto ownership.
Millie, thank you for your kind words! We appreciate you taking the time to review us and for your loyal business.
Recently had the battery of my S90 that powered the car's computer systems and perhaps other car technology fail. Though disappointing, Mark as the service... manager in this situation made things as painless as possible for me. This is because the "reboot" time following the new battery installation takes several hours and Mark was able to place me in a loaner on short notice. Volvo covered this part and service even though other car manufacturers don't after 12-24 months.
Thank you for your review! We're pleased to hear that Mark was able to help you with your repair and provide a loaner to ensure your service didn't af...fect the rest of your day. Thank you!
Mike and Mark always do exactly what we need to keep our cars in the best of service. Highly recommend their entire team and you will never be sorry for... working with and through them.
Alan, thank you so much for your review! We appreciate your time reviewing us and your business. We're so thankful to have great customers like yourse...lf!
From my initial contact with Jackie in 2015 getting my vehicle shipped from Germany, the experience has been great. Every time I had a maintenance requirement,... a scheduled service, or just a question the team was available, attentive, and courteous. Mike and Mark are great at getting your service needs scheduled quickly. Raymond is a fantastic asset - he is their transport person who helps with a ride when you drop your car off for service and picks you up when the job is done. When I decided to get another vehicle, Wally truly helped the process of deciding what vehicle to purchase a whole lot easier and less stressful. Together, the personnel at this location are the best and would not recommend another location to bring my Volvo for repairs or to buy a new vehicle.
Mike and Mark customer service skills are impeccable. I just love these guys. They always take care of me when I come in. I trust these guys. Raymond is... wonderful too
Wally in sales and Mike in service were great to work with. Once a problem was found after purchase, Mark got the car sent over to the Jeep dealer and... it was promptly fixed at no costs to me despite my warranty not covering the repair. You gotta like a dealer like this!
Mark Miterer has kept us coming back to Volvo of Midlothian! We bought our first Volvo from them back when they were Mooers Volvo. Since then we have... bought multiple Volvos and will only buy Volvo's in the future. We have since moved 98 miles north and pass multiple Volvo dealerships just to have our vehicles maintained by Volvo of Midlothian and Mark! Unfortunately we bought this 2015 XC60 from Volvo of Fredricksburg and were tricked. We were very happy with the purchase process and were told that the next two services were included. I should have known better but I took it back to Volvo of Fredricksburg for service and true to their word, the first service was free. When I called to schedule the second service I was told yes the service was free and set the appointment. I arrived at the service center, pulled in, sat down and was told they should have checked, but this service was actually going to cost me $700. They then told me they must not have pulled the record on the vehicle but all three free services had been used. I don't mind paying the bill any more than anyone else, however, when Im sold the car and told the next two were free, and then told the service was free when I called to set the appointment, you can imagine my dismay when they told me they made a mistake. - all of a sudden Volvo of Fredricksburg reminded me of a slimy used car dealership...tell you one thing to make the sale, then give you a different story once they got you. I called Mark at Volvo of Midlothian and set up the service with him, and true to my 13 year relationship with them Volvo of Midlothian was beyond true to their word.
Wally my sales rep answered all my questions and was able to find a vehicle that fit my needs and budget. Loved the attention I received. He was patient... and I did not feel pressured at any point in time.
They are always personable and professional. Most highly recommend them if you are buying or having your exsisting Volvo repaired. On time and throughout... process of truth.