Whitten Brothers Mazda

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(188 reviews)
Visit Whitten Brothers Mazda
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 9:00am–6:00pm
Tuesday 9:00am–8:00pm 9:00am–6:00pm
Wednesday 9:00am–8:00pm 9:00am–6:00pm
Thursday 9:00am–8:00pm 9:00am–6:00pm
Friday 9:00am–8:00pm 9:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed

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New (804) 893-6166 (804) 893-6166
Used (804) 594-8788 (804) 594-8788
Service (804) 594-8779 (804) 594-8779

Inventory

See all 231 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2017.
Your time is valuable. We want to help you keep control of it. By taking advantage of our Express Checkout & Home Delivery you can shave serious time off the purchasing process. If at any point you would like assistance or have a question please reach out. We are here to help. Simply follow the steps below:

1. Select a Vehicle
2. Select Payment Options
3. Value Your Trade
4. Research & Select Recommended Protection Plans
5. Choose Pickup or Delivery

Our goal is to provide assistance from anywhere.
Home of the Whitten Advantage 10 yr / 200000 Mile Warranty

Service center

Phone number (804) 594-8779

Service hours

Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

View all 11 employees View less employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(188 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Whitten Brothers Mazda from DealerRater.

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1.0

The price advertised on the internet was acceptable,

The price advertised on the internet was acceptable, however when I expressed interest in a car the actual cost suddenly changed. Because I wanted to pay cash, they added $1,000, a Security Code - $400, Also, Whitten Brothers added nearly another $800 for “Proc/Doc Fee” Very deceptive.

1.0

The price advertised on the internet was acceptable,

The price advertised on the internet was acceptable, however when I expressed interest in a car the actual cost suddenly changed. Because I wanted to pay cash, they added $1,000, a Security Code - $400, Also, Whitten Brothers added nearly another $800 for “Proc/Doc Fee” Very deceptive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We regret to hear about your recent experience at our dealership, and we sincerely apologize for any inconvenience you encountered during your visit. Your feedback is invaluable to us, and we take your concerns very seriously. We would like to address the issues you mentioned in your review. Firstly, we apologize for any confusion regarding the pricing of the vehicle you were interested in. Transparency is of utmost importance to us, and we understand how frustrating it can be when unexpected charges are added later in the process. We will investigate this matter thoroughly to ensure that our pricing and communication with customers are clear and upfront. Regarding the additional charges you mentioned, we do have a disclaimer listed on our websites in several places. We also explain pricing in detail with you in-person. We do genuinely value your feedback, and we want to make things right. We are actively working to improve our processes to avoid any future misunderstandings and to provide our customers with a more transparent and pleasant car-buying experience. We encourage you to reach out to our management team directly at 804-378-0707 or rayy@whittenbrothers.com so that we can better understand your specific situation and work towards a resolution that satisfies you. Thank you for bringing this matter to our attention. We hope you will give us another chance to regain your trust and demonstrate the high level of customer service that we strive to provide.

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5.0

Jim was great and helpful made the whole thing very easy

Jim was great and helpful made the whole thing very easy and quick for me

5.0

Jim was great and helpful made the whole thing very easy

Jim was great and helpful made the whole thing very easy and quick for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Brody, thanks for your feedback and we will be sure to share your kind words with Jim. We appreciate your business and thank you for the opportunity!

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5.0

I worked with many sellers during my used car search and

I worked with many sellers during my used car search and ended up buying from Harold Toast for good reason. He was exceptionally professional, informed, and responsive to my question and needs (and not pushy at all). The Whitten Brothers Dealership as a whole seems to be a quality outfit. I will work with Harold again in the future for my car needs!

5.0

I worked with many sellers during my used car search and

I worked with many sellers during my used car search and ended up buying from Harold Toast for good reason. He was exceptionally professional, informed, and responsive to my question and needs (and not pushy at all). The Whitten Brothers Dealership as a whole seems to be a quality outfit. I will work with Harold again in the future for my car needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Holly, thanks for your business and the great review! Congrats on your new vehicle and we will be sure to let Harold know how much you enjoyed your experience working with him for your vehicle purchase.

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5.0

We had a terrific experience purchasing a used Mazda from...

We had a terrific experience purchasing a used Mazda from Whitten. Harold Toast had our car waiting for a test drive, was thoughtful in answering our questions, patient with our various requests, and never once made us feel pressured in our decision-making process. Ron was an engaged, down-to-earth, and creative sales manager who negotiated fairly and found local financing that surpassed the already low rates offered by our larger bank. And today, Hope, the finance manager called to let us know that a better rate had been offered from the same bank and we simply needed to re-sign some paperwork. Very pleased with the whole experience and level of customer care in the process.

5.0

We had a terrific experience purchasing a used Mazda from...

We had a terrific experience purchasing a used Mazda from Whitten. Harold Toast had our car waiting for a test drive, was thoughtful in answering our questions, patient with our various requests, and never once made us feel pressured in our decision-making process. Ron was an engaged, down-to-earth, and creative sales manager who negotiated fairly and found local financing that surpassed the already low rates offered by our larger bank. And today, Hope, the finance manager called to let us know that a better rate had been offered from the same bank and we simply needed to re-sign some paperwork. Very pleased with the whole experience and level of customer care in the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Everyone from the GM Ray, to the Sales Manager, Ron, my...

Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend!

5.0

Everyone from the GM Ray, to the Sales Manager, Ron, my...

Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

I feel like the staff went above and beyond! Very happy...

I feel like the staff went above and beyond! Very happy with the whole experience! Finance department really looked out for me and my wife.

5.0

I feel like the staff went above and beyond! Very happy...

I feel like the staff went above and beyond! Very happy with the whole experience! Finance department really looked out for me and my wife.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

The knowledgeable staff and years of experience that they...

The knowledgeable staff and years of experience that they share made buying my CX-9 so easy. Questions were answered clearly and quickly. Smooth Transaction; no hassles.

5.0

The knowledgeable staff and years of experience that they...

The knowledgeable staff and years of experience that they share made buying my CX-9 so easy. Questions were answered clearly and quickly. Smooth Transaction; no hassles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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4.0

The process of buying out my lease was extremely easy....

The process of buying out my lease was extremely easy. Most of the paperwork was handled ahead of time. So the visit was quick and painless.

4.0

The process of buying out my lease was extremely easy....

The process of buying out my lease was extremely easy. Most of the paperwork was handled ahead of time. So the visit was quick and painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

My wife and I were shopping for a new car, as we needed a...

My wife and I were shopping for a new car, as we needed a bigger car due to the upcoming birth of our first child. We went in with no expectations, but fell in love with the 2020 CX-5 as soon as we saw it. Our primary salesperson was Geraldine, but we also worked closely with Ron. Both of them went above and beyond for us, and it is very much appreciated. They listened to all our needs and made sure our final payment number was exactly what we told them we needed. Ron gave us such a great deal, we couldn't pass it up! We almost walked away from the deal at the very end as there was confusion on whether the car came with navigation or not. We were previously told it did and then found out it didn't, which was a deal breaker to us. We were literally in the car about to drive off when we found this out. Ron made it right without any hesitation. Besides Ron & Geraldine, Hope in the finance department was a pleasure to work with as well. She worked hard and was able to find enough discounts to make the extended warranty affordable for us. I usually don't buy those things, but they made it such a great deal, I couldn't not go for it. Everybody that we worked with in that dealership was fantastic. I would definitely recommend this dealership to anyone.

5.0

My wife and I were shopping for a new car, as we needed a...

My wife and I were shopping for a new car, as we needed a bigger car due to the upcoming birth of our first child. We went in with no expectations, but fell in love with the 2020 CX-5 as soon as we saw it. Our primary salesperson was Geraldine, but we also worked closely with Ron. Both of them went above and beyond for us, and it is very much appreciated. They listened to all our needs and made sure our final payment number was exactly what we told them we needed. Ron gave us such a great deal, we couldn't pass it up! We almost walked away from the deal at the very end as there was confusion on whether the car came with navigation or not. We were previously told it did and then found out it didn't, which was a deal breaker to us. We were literally in the car about to drive off when we found this out. Ron made it right without any hesitation. Besides Ron & Geraldine, Hope in the finance department was a pleasure to work with as well. She worked hard and was able to find enough discounts to make the extended warranty affordable for us. I usually don't buy those things, but they made it such a great deal, I couldn't not go for it. Everybody that we worked with in that dealership was fantastic. I would definitely recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

I went to Whitten already knowing that I wanted a CX-5!...

I went to Whitten already knowing that I wanted a CX-5! I’m glad I encountered Darryl as a sales person. He was friendly, attentive, and his customer service was great! He was not pushy but instead very patient. Although I purchased my CX-5 from another dealership I still would greatly recommend him! He was very responsive to email and by phone. He went above and beyond throughout my time searching for a vehicle that fit me correctly. Appreciated his customer service.

5.0

I went to Whitten already knowing that I wanted a CX-5!...

I went to Whitten already knowing that I wanted a CX-5! I’m glad I encountered Darryl as a sales person. He was friendly, attentive, and his customer service was great! He was not pushy but instead very patient. Although I purchased my CX-5 from another dealership I still would greatly recommend him! He was very responsive to email and by phone. He went above and beyond throughout my time searching for a vehicle that fit me correctly. Appreciated his customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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