Reviews
Write a reviewGreat company alway satisfied with the work always.
Great company alway satisfied with the work always. Call and and let know what is going on
Great company alway satisfied with the work always.
Great company alway satisfied with the work always. Call and and let know what is going on
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Patmchugh2930, thank you for taking the time to leave a review for us at Sheehy Ford Lincoln of Richmond. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The dealership is okay i will use them again and
The dealership is okay i will use them again and recommend them to others that I know
The dealership is okay i will use them again and
The dealership is okay i will use them again and recommend them to others that I know
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
ebigelow85, thank you for taking the time to leave a review for us at Sheehy Ford Lincoln of Richmond. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Still trying to figure out how replacing a rear left
Still trying to figure out how replacing a rear left light assembly can cost $2,000.
Still trying to figure out how replacing a rear left
Still trying to figure out how replacing a rear left light assembly can cost $2,000.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Everything went smoothly.
Everything went smoothly. No issues as usual. I've been going to them for years. Highly recommend.
Everything went smoothly.
Everything went smoothly. No issues as usual. I've been going to them for years. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
pwoodro, thank you for taking the time to leave a review for us at Sheehy Ford Lincoln of Richmond. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Would not recommend
I took my truck in for a recall repair and oil change. After getting the truck home, I noticed oli leaking on my driveway. I contacted them and they said someone would call back that day. After not receiving a call, I called the next day and was again told that someone would call within an hour. After no one called again, I had my husband call the next day. They finally came to fix the leak which was actually just a sloopy job from previous mechanic that didn't clean up drained oil and left his oil soaked rag in the pan beneath the oil filter. The next day, I noticed a loud rattling noise when closing the driver door. The rattling continued when driving. Not wanting to deal with the dealership again, I crawled under my car and tightened the bolt myself. I will never use this dealership again and would not recommend to anyone.
Would not recommend
I took my truck in for a recall repair and oil change. After getting the truck home, I noticed oli leaking on my driveway. I contacted them and they said someone would call back that day. After not receiving a call, I called the next day and was again told that someone would call within an hour. After no one called again, I had my husband call the next day. They finally came to fix the leak which was actually just a sloopy job from previous mechanic that didn't clean up drained oil and left his oil soaked rag in the pan beneath the oil filter. The next day, I noticed a loud rattling noise when closing the driver door. The rattling continued when driving. Not wanting to deal with the dealership again, I crawled under my car and tightened the bolt myself. I will never use this dealership again and would not recommend to anyone.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I had a powersteering hose replaced.
I had a powersteering hose replaced. 1402 miles later I lost my powersteering. I discovered that the new hose was against the exhaust pipe and had burned through. I am very lucky my car didn't catch on fire. Sheehy did replace the hose and paid for the towing. What they didn't do is apologize for the problem and they didn't clean the underside of my car which I specifically told the service writer I expected them to do. It also took 3 days of driving for the smell of burned oil to go away. I am very disappointed in the initial work that was done and even more disappointed in the follow up service. What I would have done is apologize for the initial problem, clean the car inside and out and ask if there is anything that I could do. Really Sheehy, is that too much to ask?
I had a powersteering hose replaced.
I had a powersteering hose replaced. 1402 miles later I lost my powersteering. I discovered that the new hose was against the exhaust pipe and had burned through. I am very lucky my car didn't catch on fire. Sheehy did replace the hose and paid for the towing. What they didn't do is apologize for the problem and they didn't clean the underside of my car which I specifically told the service writer I expected them to do. It also took 3 days of driving for the smell of burned oil to go away. I am very disappointed in the initial work that was done and even more disappointed in the follow up service. What I would have done is apologize for the initial problem, clean the car inside and out and ask if there is anything that I could do. Really Sheehy, is that too much to ask?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great experience with sales and service department is
Great experience with sales and service department is very efficient and friendly. I was away for few years but came back to Sheehy.
Great experience with sales and service department is
Great experience with sales and service department is very efficient and friendly. I was away for few years but came back to Sheehy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
jjmoores13, thank you for taking the time to leave a review for us at Sheehy Ford Lincoln of Richmond. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great Service Department
Incredible service department thank you Travis and Jason for taking care of both my vehicles. Travis is a great service advisor and listened and took care of all my service needs. If your looking for a great service department I recommend highly recommend Sheey Ford of Richmond Chad is the service manager and will cater to your every service need. AAAA++++
Great Service Department
Incredible service department thank you Travis and Jason for taking care of both my vehicles. Travis is a great service advisor and listened and took care of all my service needs. If your looking for a great service department I recommend highly recommend Sheey Ford of Richmond Chad is the service manager and will cater to your every service need. AAAA++++
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christan, thank you for taking the time to leave a review for us at Sheehy Ford Lincoln of Richmond. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Worst car buying experience I ever had.
Worst car buying experience I ever had. I think their mission statement must be lie. Lie a lot, get Them use to it.
Worst car buying experience I ever had.
Worst car buying experience I ever had. I think their mission statement must be lie. Lie a lot, get Them use to it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Their service advisors are great.
Their service advisors are great. We are always pleased by the quality of their mechanics work
Their service advisors are great.
Their service advisors are great. We are always pleased by the quality of their mechanics work
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ron, thank you for taking the time to leave a review for us at Sheehy Ford Lincoln of Richmond. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!