Sheehy Ford Lincoln of Richmond

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4.7
(1,937 reviews)
Visit Sheehy Ford Lincoln of Richmond
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Service Sales
Monday 7:00am–7:00pm 8:30am–9:00pm
Tuesday 7:00am–7:00pm 8:30am–9:00pm
Wednesday 7:00am–7:00pm 8:30am–9:00pm
Thursday 7:00am–7:00pm 8:30am–9:00pm
Friday 7:00am–7:00pm 8:30am–9:00pm
Saturday 7:00am–3:00pm 8:30am–7:00pm
Sunday Closed 12:00pm–5:00pm
New (804) 594-8790 (804) 594-8790
Used (804) 594-8758 (804) 594-8758
Service (804) 594-8746 (804) 594-8746

Inventory

See all 290 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since November 2020.
Sheehy Ford of Richmond is here to meet each of your automotive needs by providing friendly service, precise attention to detail and, of course, a superb selection. So whether you're in the market for a new Ford model, a used car, a replacement part or you just need a quick oil change, be sure to make our Richmond, VA, dealership your first and only stop. The first thing you'll notice when you step into the Sheehy Ford of Richmond showroom is an amazing selection of new Ford models to choose from, including the 2018 Ford Escape, Focus, Fusion, Mustang cars or a 2019 Ford F-150 or F250 truck.
Sheehy It's Easy!

Service center

Phone number (804) 594-8746

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Meet our employees

View all 25 employees View less employees

Reviews

4.7
(1,937 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sheehy Ford Lincoln of Richmond from DealerRater.

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5.0

Exceptional service throughout the process of finding the

Exceptional service throughout the process of finding the car on-line, evaluating my trade, and finalizing the purchase at the dealership. It was an out of state purchase so impart I relied on Justin’s description of the car. It turns out he undersold the car. A 2020 Mustang GT that looked and drove like a brand new car. A great price! This is a top notch dealership with excellent cars and a forthright staff who treat you honestly and with respect. Shop here with confidence!

Dealer response

Covelakes, we are so happy to hear that we provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!

4.0

Helpful getting appointments for service when needed.

Helpful getting appointments for service when needed. Thank you very much for your support. Always

Dealer response

Gildeeart, we are so happy to hear that we provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!

2.0

Sheehy ford of Richmond,Va

Service dept passes you from one service tech to another because they don't want to deal with you and tell you they can't find anything wrong...I sent pictures of messages I received on dashboard of vehicle and they still said they found nothing..(wrench light kept coming on and stated loss of power get checked out) repeatedly stated they didn't see the message.. funny you could drive it not even 10 min and message would display...no one would ever call you back or answer an email sent to them..still trying to contact someone in finance dept to get a prorated refund of charge on bill of sale for maintenence charge added in amount financed as vehicle has been paid off and traded and was told I should get part of that charge refunded to me since vehicle has been paid off 3.5 years early of a 5 year loan..buyer beware

1.0

On 08/1/2022 I purchased a used 2019 Ford Flex from

On 08/1/2022 I purchased a used 2019 Ford Flex from Sheehy Ford on Midlothian in Richmond VA. Upon inspection of the vehicle I noted that there was damage to the interior and exterior. There was damage and vulgar language carved into the GPS/Radio screen (Fu*k you evan) as well as the passenger dashboard “CHEATER”, the rear drives side cargo window did not match the car as it had been busted out by previous owners during a crime of passion / domestic volience event prior to my ownership. There were also other items listed on the We OWE form signed by the dealership. Sheehy ford assured me that the damages would be fixed and in fact majority of the items were on back order due to the pandemic. After several months of follow up on 11.11.2022 The vehicle went in for a week to have repairs to be done. Upon dropping the vehicle off I had explained prior to several people , I have two mentally and physically handicap adults in my home and that’s why I needed a larger vehicle. I was given no choices and fact looked at funny when I questioned the fact that was being loaned a small SUV despite purchasing a large SUV. The vehicle was kept for a total of a week and upon pick up on 11.20.2022 noted the dash , and windows on the back did not match and repairs were not completed to satisfaction. The cashier on 11.20.2022 Told me a manager would contact me on Monday 11.21.22. On Monday I was contacted by several managers stating that they had completed all they could do for me at this time and that maybe I should take my business elsewhere. The We Owe is very specific and I purchased the vehicle with the impression that it would all be fixed to satisfactory and this has not been done.

1.0

Oil leak after change at dealership

I had the oil change when I got it back I had a oil call the dealership it took four weeks to get an appointment they claim they fixed it when I got it back home I still had a leak now they want me to bring it back and leave in a couple days so why should I take it back and leave it a couple days and they tell me the same thing when I have to drive 45 miles when they told me they checked everything I could not find a leak

1.0

Do NOT buy a vehicle here!

I bought a 2016 Buick Enclave. I've not even paid the 2nd payment and the AC went out! They are not helping me fix it!

1.0

I went to this dealership and bought a 2016 Buick

I went to this dealership and bought a 2016 Buick Enclave. I've not even paid the 2nd payment yet and now my AC is out. What are they doing about it you ask??? Nothing me and my 3 kids Riding around in a $18,000 vehicle with no AC! They said they could do a voucher and let their shop look at it and diagnose it but they can't fix it so that means I will have to pay for it! I am so upset!!!! Do not buy your vehicle from them!! Beware!!!

5.0

Justin is awesome best buying EXPERIENCE EVER will

Justin is awesome best buying EXPERIENCE EVER will recommend him to all my friends and family

Dealer response

Hlawhorne56, we're happy you found our staff to be so supportive during your experience here at Sheehy Ford Lincoln of Richmond. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out.

5.0

Awesome support and friendly staff.

Awesome support and friendly staff. Discussed what would work best for us. We were in out out from start to finish very quick

Dealer response

Jbrennan, we're happy you found our staff to be so supportive during your experience here at Sheehy Ford Lincoln of Richmond. We are always more than happy to assist you if anything else comes up. Take care!

5.0

Wonderful dealership

Easy to deal with even with the limited dealer inventories today. Professional, quick, and efficient Very pleased with the total process. Highly recommend this dealership.

Dealer response

Robert, we're happy you found our staff to be so supportive during your experience here at Sheehy Ford Lincoln of Richmond. We are always more than happy to assist you if anything else comes up. Take care!

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